1st time ordering from this company and couldn’t fault their customer service. Ordered upvc skirting boards and were delivered to me by my local store the next day. The driver aiden is an absolute cre... Toon meer
Locatie
Wijzig locatieUnit 11, Parkhouse Industrial Estate West, ST5 7EF Stoke, West Midlands & North Wales, GB
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Lees wat reviewers zeggen
Used this place a few times now. Good on price on what I needed, low threshold for free delivery and Paul and Aiden couldn't be more helpful.
I placed an order 2 weeks ago and even though I've written emails to the enquiries team I have had no response nor confirmation of delivery. Even though Stoke is the closest stockist, it is not cl... Toon meer
Bedrijf heeft geantwoord
Great customer service and advice from the whole team (Aiden, Paul, Luke and John the driver). Friendly, polite staff. Went out of their way to help. Purchased fascia board, soffits and guttering, all... Toon meer
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Tuinbouw leverancier
- Bouwwinkel
- PVC-ramen leverancier
- Dakdekkersbenodigdheden winkel
- Ramenleverancier
Over Eurocell plc - Stoke
Geschreven door het bedrijf
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contactgegevens
Unit 11, Parkhouse Industrial Estate West, ST5 7EF, Stoke, West Midlands & North Wales, Verenigd Koninkrijk
- 01782 566695
4,6
Uitstekend
41 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Fence-sational
Used this place a few times now. Good on price on what I needed, low threshold for free delivery and Paul and Aiden couldn't be more helpful.
19 maart 2026
Review zonder uitnodiging
Great service reasonable price
Really helpful good communication and delivered on time it’s a reasonable price
22 februari 2026
1st time ordering from this company and…
1st time ordering from this company and couldn’t fault their customer service. Ordered upvc skirting boards and were delivered to me by my local store the next day. The driver aiden is an absolute credit to his company. He went above and beyond to help me out. Will definitely be ordering from them again.
13 februari 2026
Review zonder uitnodiging
Ordered Sunday morning
Ordered Sunday morning, delivery made next morning. Excellent service.
Thank you
14 december 2025
Excellent service and knowledge from…
Excellent service and knowledge from counter staff Paul and Aiden can highly recommend
27 november 2025
Review zonder uitnodiging
Great customer service from the whole team
Great customer service and advice from the whole team (Aiden, Paul, Luke and John the driver). Friendly, polite staff. Went out of their way to help. Purchased fascia board, soffits and guttering, all at an excellent price. Would highly recommend.
8 oktober 2025
Review zonder uitnodiging
Aiden Charters Lovett is an absolute STAR 🌟
From the moment I made contact with the branch in Stoke on Trent (ST5), the whole team from Luke, Paul, Paul and Aiden were extremely helpful. A special mention has to go to Aidan Charters Lovett at this branch who went above and beyond to help me out. Left quite distressed with a badly fitting, gap filled front door and side panels by a shoddy tradesman - Aiden could not have done anymore for me. From advising on the type and length of trims required to finish the job to putting me in contact with someone who could actually complete the job off for me, he was an absolute Godsend from start to finish! I am sooo grateful to him for all his help and advice and hope the company realises what a credit he is to them! He certainly went above and beyond and deserves recognition for his customer service skills!
The only negative about the company Eurocell is that you can’t take card payments over the phone!!
1 november 2025
Review zonder uitnodiging
always good service top quality products
13 augustus 2025
Great Team
Helpful guys, call a spade a spade and have patience when describing an accurate picture of the products and accessories you need to complete your required job.
1 augustus 2025
Review zonder uitnodiging
Fast and pleasant service
30 juni 2025
Click & Collect service good
Click & Collect service good. The two guys were friendly and helpful and rolled up the 15m architrave I was collecting so it would go in my car.
6 april 2025
Very friendly and helpful staff
Very friendly and helpful staff. Great product and price. Highly recommended.
24 maart 2025
Some of the most helpful staff I have…
Some of the most helpful staff I have ever encounterd
25 januari 2025
Review zonder uitnodiging
Frustrated
Still waiting for window boards for 5 weeks after ordering them, had to message them for a update & not heard from them in over 2 weeks. Why let you order them if they are not in stock!
11 november 2024
Antwoord van Eurocell plc - Stoke
Hi, Sorry to hear that you have not received your order yet. We will investigate this further, One of the Team will be in touch. Many thanks, Response Team
Excellent products and service - great price
Ordered online but not longer after ordering I was contacted by phone from my nearest branch (Stoke) and given an estimated delivery date. On the delivery day I was phoned again and told when to expect the driver. Super service even though the driver was a Port Vale supporter! COYP!
11 december 2024
Poor communication regarding delivery.
Ordered fence panels via website and received order acknowledgement, then heard nothing about delivery for a week.
Chased supplier at 7 days then chased again after 12 days.
Panels arrived without any prior notice of delivery on day 13.
Communication from local depot (Stoke) very poor.
25 oktober 2024
Antwoord van Eurocell plc - Stoke
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Response Team
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