Eurway.com Reviews 153

We went to Eurway who we had previously a good experience for suggestions on finding some cool black or brown dining room chairs with chrome legs for our kitchen. They quickly made a suggestion and we purchased a set of 4 Criss Cross Dining Chairs. They look great! The cost / value for the quality was excellent and the service & communications were efficient. The entire experience even exceeded our already high expectations we had for Eurway.

I ordered two tables for my company and we needed them right away. Fortunately, Joni answered the phone and went above and beyond. She helped me get through the long lead time and arranged for a pickup in my area. She obviously have great relationships with everyone and was able to make it seamlessly happen. Because of Joni, Eurway will be my first choice in all of my furniture needs. What an amazing human being and asset to Eurway and the world. Stay amazing!

Very cheap material!!!! Did not have a good experience with Eurway. Customer service is seriously lacking and the furnitures quality is about two notches below Ikea!!! Shop elsewhere or beware!!!

Ordered 2 barstools - not inexpensive by any means - and they came damaged and appearance is very cheap.

Tried to get a REFUND and their policy is no refund on 'made to order' items. BUT...if the 'made to order' item is crap...and the customer isn't happy, then what? We are stuck with them!

I ordered 3 shelving units and an entertainment center, over $2500. The entertainment unit took over a month to be shipped. I had to get updates myself by calling. They communicated once by email during this month plus wait. I am now having to do the constant communication because one unit had missing parts so I could not build it. Was told 5 days ago that someone would contact me about when I could expect them. Of course no contact. I have agin sent emails via 2 different contact points. I will follow up on this feedback and will be fair. This company comes across as a poorly funded enterprise that doesn't keep up with its stock of the items it sells. One person orders, they act as a middle man and then submits your order. They give a run around on the phone without followup.

We strongly recommend that you do not order from this virtual brick and mortar online company.
If we could leave 0 stars we would over and over again!!!
We are an entertainment that has dealt with many vendors and clients and we have to say this is the absolute WORST vendor I have ever ordered from. From the Management to customer service is absolutely horrible.
We have waited patiently for someone to get back to us about a stool that was missed priced by them and then had the audacity to turn around, canceled our order without speaking and explaining to us about the reason why.
When we had to call multiple times to get someone to explain why they couldn't accommodate the customer from their mistake; their people told us and any couldn't afford to buy a stool and take the lose for 149.99 from 11.99 that was stated on their website at tie time of purchase, because they are nothing more than a 3rd party company that buys and resells.
We still are waiting for my refund! DO NOT BUY FROM THEM!

Do your self a favor and DO NOT order from here. If I could leave 0 stars I would. I am a designer who works with a lot of different vendors and I have to say this is the absolute WORST vendor I have ever ordered from. The customer service is horrible, I had multiple people lie to me and then try to blame the shippers as if it was their fault. I still am waiting for my refund!

Husband purchased a desk, file cabinet & bookcase. Price was great and quality was even better. Also the 2 gentlemen that delivered and set up the items were VERY courteous, professional, took time not to bang into walls and simply nice! We are thrilled with the experience and will be back to purchase items again!

Look all over for this particular table and was so pleased when I found it at Eurway for hundreds less than other sites

I have purchased my dining room table,living room recliner, a basement Futon and most recently a stunning LED floor Lamp. Very happy with all purchases. reliable fast delivery high quality products that have past the test of time.

They were great to work with, very friendly, very easy to get in touch with and responded very quickly. Our only issue was it took awhile to get our table because it was on back order and then it was delayed more. Other than that the experience was wonderful!!

Very professional , responsive, courteous, and efficient service

Will never use this company again

I do enjoy the three products I purchased from Eurway. The Walnut should match well with my desk when it gets here. The products look soundly built and the assembly was not a major thing to complete.

Deliver is my biggest complaint. Every delivery I have had from a furniture company with the size and weight of the items I ordered, have had white glove service delivering and installing the items in the house. I did recognize you did not have this option and think you should look into having this option, even at a cost.

My delivery guy stated I had to remove them from his truck and get them in my house on my own. The two filing cabinets and the bookcase each were extremely heavy and cumbersome boxes. He was absolutely unwilling to help in anyway, except to help lift them off the truck, only with my help.

I even informed him I had back surgery in June and was not suppose to be lifting and would even tip him generously for any help, but he refused. I also could not get help here in time so I did it all on my own causing me great pain for a few days.

I did go back to the delivery email and see the disclaimer about this, but it was never stated to me when they called to schedule delivery, nor was it in any information when paying for it online.

I feel this delivery system is extremely careless to the customer, and I am sure their are some customers that have no way of being able to do what I did with my delivery.

This makes me seriously question ever buying from Eurway again. As much as I am satisfied with the product, the delivery means outweighed the overall service process.

If you plan to continue that type of failed delivery system you should have a large red disclaimer before someone makes the purchase, or get with what most furniture companies are doing and provide a quality service of deliver into the house, and hopefully installation even at a cost.

If you need to contact me to discuss further I am happy to, but at this time I am not recommending Eurway because of the delivery method and terms and the disrespect by the driver bearing no empathy at all.

I ordered several thousand dollars worth of products form Eurway for my small business office. Overall the quality of the products are great. However, I neither received an email from Eurway that the order was in transit, nor a call from a delivery driver to schedule the order. These are two items that Eurway communicated to me via email after I placed my order. When the order showed up out of the blue, I only had secretarial staff at the office. My staff was advised by the delivery driver that the order was dropped on the sidewalk on Friday, and they were presented with a slip to sign.

I deducted one star for the lack of communication and doing what they promised. Then I am deducting yet another star for kindly giving this feedback to Eurway customer service, to which they shirked off and ignored the feedback.

So overall, great products. Just know that the communication you receive from Eurway AFTER you place your order is nonexistent. They go dark on you after getting your money. Because of this I ordered my remaining few pieces from another company.

Placed the order in Feb. each month I was told it would be in the next month. Finally arrived in September. Otherwise very happy with the product when it did arrive.

We ordered an office credenza and mobile file cabinet and it took nearly 5 months to receive the order while having paid upon placing the order. Worse yet, the first credenza we received was damaged and had to be sent back. The really difficult situation with all of this was I had to make the calls to get updated status on the shipments.

I love this chair and so does all of my friends and family. It's sheek, swanky and comfortable! I love the fact that it was package tight and already assembled!

Shipping is way slower than they describe.

It is perfect for my newly remodeled kitchen & so comfortable to sit on. Easy to assemble as well. I couldn't be happier.