Although I waited longer than expected for my order, I am absolutely thrilled with the quality of the pipe and drape stand I ordered. It is exactly what I needed. After purchasing and returning 2 oth... Toon meer
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I have loved every single item I have ever ordered from Event Decor Direct. Their products are perfect and their shipping time is great. I let everyone know where I order my decor items from because e... Toon meer
I received what it appears to be used products.. This is not acceptable. Why weren’t each one of these pieces wrapped like I have gotten them wrapped from other companies that I’ve ordered from, reach... Toon meer
The descriptions on line are very accurate and easy to understand. I used the live chat feature with great success. The material I bought exceeded my expectations and will work perfectly for what I ha... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Professional Wedding & Event Decor Products at Factory-Direct Prices
Contactgegevens
98 SE 7th Street, 33441, Deerfield Beach, Florida
- 1-800-914-3538
- customer.service@eventdecordirect.com
- eventdecordirect.com
4,5
Uitstekend
2K reviews
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The customer service has been terrific…
The customer service has been terrific - especially since I am from overseas and the time difference!
The products I received were all brilliant, well packaged and all accounted for. I am more than happy to recommend Event Decor Direct to everybody
Terry
22 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you Terry! We appreciate the feedback!
Great price fast delivery
22 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you Anthony!
Too Slow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ordered very important things from this company for a wedding we are going on 9 days after the order, it still has not shipped!
21 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Hi Brandi! Happy Easter to you and your family! I have reviewed the order, and see that your order is slated to ship out tomorrow. You selected Free Ground shipping, which can have a processing time of 3-5 business days depending on what is on the order. Your order has fabric drapes that require cutting and sewing from our fabric department, which does put your order at the maximum processing time 5 business days. You should receive your order on or before the 29th of April, which is in the normal processing time allotted for Free Ground Shipping. If you require the order prior to April 29th, please contact our office to upgrade the shipping to a more expedited method.
Thank-you, and again Happy Easter to you and your family!
Stephanie
It should be a 5 star but ordering…
It should be a 5 star but ordering process should be easier. It end up charging me 3 time for one item it been 2 weeks I am still trying to get all of my refund back. But I did get my product fast and it’s beautiful.
20 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you Marie! We will definitely look into that refund!
Event Décor Direct is my "go-to" when I…
Event Décor Direct is my "go-to" when I need special décor for an event that I usually can't find elsewhere. My items arrive quickly and I don't have any problems with accuracy of my order. My only slight issue is that some items on the website do not have complete measurements of the item. It makes it difficult if I need the item to fit in a certain container or area. Other than that, I highly recommend Event Décor Direct to event and wedding professionals to enhance their inventory and set themselves apart from the competition! Their products are all very high quality!
19 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you Paula! We are continuously working on our listings, and updating them with the necessary information! Please let us know if you come across anything we my have missed!
Still waiting on a shipping quote
Still waiting on a shipping quote. System said will get a quote within 1 business day and it has been a week and nothing. I called and was told that the supervisor was the only one that deals with that and will get an answer form her the next day. Still waiting.
19 april 2019
Review zonder uitnodiging
Can't praise them enough for the service!
Ordered a 40-foot voile scarf for an arbor at the last minute. I need it for this Saturday (EAster weekend). It arrived 3 days after I ordered it! I live in rural Ontario, Canada...............I was blown away! And, the scarf has been folded in the box so as not to wrinkle it! Absolutely fabulous service. They not only got it to me on time just before Easter but it arrived 2 days early. I am so very impressed. Thank you Event Decor Direct!
19 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you Sunny! We appreciate the feedback!
All item arrived earlier than expected…
All item arrived earlier than expected and were of good quality.
19 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you!
very nice but just be careful with …
very nice but just be careful with packaging case I have one broken
17 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you Merrely! We appreciate the feedback!
Shipping costs are sometimes high which…
Shipping costs are sometimes high which results in me cancelling my order. Other than that I am very happy with the service ,product and the prompt arrival of my orders.
17 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you, we appreciate the feedback!
This is my second time ordering from…
This is my second time ordering from EDD, and I am disappointed. I purchased a floral back drop , two bases, a cross bar, and one upright. I never received the netting and the pins were the wrong size. I was hoping this would be ready for a venue setup for the weekend. I will now have to refund and disappoint a customer. This backdrop set up is not a cheap purchase. Expected more professionalism from EDD. Customer service was contacted for urgent assistance and no response was heard. Not a happy experience with EDD
17 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Hello Carl! I am sorry to hear that there are missing items on your order. I did track the shipment and see that there is still a box in transit, and is currently pending customs clearance. I will reach out to you in the morning to discuss the mis-fitting pins and make sure that you have this by the weekend.
Please feel free to reach out to me tomorrow 561-293-2696 (direct number to me).
Thank-you,
Stephanie
Great Customer Service
Had an issue with packaging and shipping... Danielle & Stephanie made sure that the issue was resolved and everything was taken care of on my end!!! 100% of customer service, Definitely will be ordering again, because of their care for me as a customer..
Please shop Event Decor Direct!
16 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you Cotesscents! We appreciate you!
Good price and quick turnaround.
16 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you, we appreciate the feedback!
Excellent All the Ways
The products, packaging of fragile vases and customer service is excellent!
13 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you, we appreciate the feedback!
Can’t go wrong
Great product, quick service. Tracking information would be nice.
13 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you, we appreciate the feedback!
Website was very slow and unfriendly
Website was very slow and unfriendly. I shouldn’t have even processed order as it was so time consuming to place order.
12 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Hi there!
We are aware of the site times and are working to improve the user experience. Thank-you for sticking with us during as we work diligently to improve things!
Hopefully, this response would reconsider the one star rating.
Thank-you,
Stephanie
If you believe we have taken the right corrective actions to resolve this negative experience. Please
take a moment to adjust your rating as per the guide below
★ - Fraudulent company/Scam. No way to contact company. No efforts to resolve my problem.
★★ - Bad experience. Poor customer service. Problem resolution not sufficient.
★★★ - Disappointing/frustraing experience. Issue was eventually resolved.
★★★★ - Good experience. Something went wrong but the company took immediate steps to resolve.
★★★★★ - Great Experience! Everything went perfectly.
The Best
EDD has the best products for professional event decor!!
11 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you! We appreciate the feedback!
Paid for 2-day shipping 5 days ago
Paid for 2-day shipping 5 days ago. Still have not received my products. Very disappointing.
11 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Hi there,
I apologize for the delay on receiving your order. We had a slight challenge with the netting. The order is shipping today, overnight for delivery tomorrow. I have gone ahead and refunded your shipping
Thank-you!
Stephanie
Love shopping here for my event needs
Love shopping here for my event needs. Professionals, courteous and fast service. I found a gem!!!
-Pam
10 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Thank-you, we appreciate the feedback!
Bad experience
Order shades that took more than 6 weeks to get and received the wrong item twice!!
First deliver wrong color and size, second wrong color again!
Didn't even bother to complain the second time, feel like I am wasting my time.
9 april 2019
Review zonder uitnodiging
Antwoord van Event Decor Direct
Hi Margot,
We have reviewed your order and it looks like your original order was for taupe drapes. We wanted to make sure we sent you the right colour therefore we sent you swatches to chose from. You chose the colour caramel, which should have been sent to you. You then received the original taupe, so we re-made the caramel drapes - did that reshipment not come as caramel? I am showing that the reshipment was received on 3/25.
If those are not correct, please let me know - 561-293-2696
Thank-you,
Stephanie
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