Worst customer service I’ve ever dealt with. Absolute rubbish and completely disrespectful. I received the wrong shoe size, a pair I didn’t even order in the first place. After providing clear p... Toon meer
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Lees wat reviewers zeggen
I purchased a pair of calf length chestnut size 7 for myself. Arrived 9th October 2024 3 days after ordering online and the fit is perfect snug and soft much better fit then the original UGGs I have o... Toon meer
My husband purchased me a pair of black Everau Ugg mini classic for Mother’s Day. I wore them inside the house for a couple hours the next day and my socks got covered in black dye. He took them back... Toon meer
I ordered the Real Sheepskin Women Nicobar 3-Way Style Platform Mid Boots with EVA Sole on the Debenhams website on 23rd Nov. They arrived promptly on the 27th Nov – I received accurate notification... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Be whoEVER you are Proudly founded in Sydney, EVERAU is an Australian iconic premium sheepskin footwear brand, renowned for its craftsmanship, exquisite quality and unparalleled comfort. Inspired by Australian coastline culture, we respect the craftsmanship that has been part of this land for years. We believe comfort is not just a physical sensation but also a state of mind that empowers you to embrace your true self. Today, we offer a variety of high-quality sheepskin fashion pieces, staying true to our roots and ensuring that every step reflects the comfort and free-spirited essence of the Australian lifestyle.
Contactgegevens
Australië
- everau.com.au
2,3
Slecht
54 reviews
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Terrible service and still no refund
I placed an order through Debenhams, however the shoes looked the same on the outside but on the inside one shoe felt significantly bigger than the other. I raised this concern with customer service and was told to send a photo (impossible considering it's the feeling of it on the inside that can't be photographed). I explained this and was only then given a return label. I posted the package on the 19th December 2023, it is now the 11th January 2024 and I have yet to receive a refund, despite the parcel being delivered back to the company via royal mail on the 20th December
11 januari 2024
Review zonder uitnodiging
Avoid!!
I ordered some of these boots through Debenhams but when they arrived they were about 2 sizes too small. Inside the box was a note saying if I needed to exchange or wanted a refund I would have to email them using the email address provided on the printed note. I did this three times but never got a response (they say it’s 24 hours for a reply) so I had to contact Debenhams which wasn’t easy either. Debenhams advisors told me they don’t offer an exchange only a refund so I’d have to return them using the return slip provided (there wasn’t one) so it was back and forth with Debenhams for over a week before they said they have tried to contact the company to ask for a return slip but are yet to receive a reply. This was 3 weeks ago! Don’t bother ordering from these guys, listen to the reviews please.
7 januari 2024
Review zonder uitnodiging
3weeks still no boots
Ordered 1st Dec 2023 via Debenhams web site, money taken straight away. . 21st Dec still awaiting order.
So thats 1 christmas present thats not going to make it for Christmas !
1 december 2023
Review zonder uitnodiging
Poor quality, worse customer service
Recieved my Tarramarra boots and was so pleased by their comfort and appearance.
After 3 months noticed the back of the heel was disintegrating.
Contacted company who were incredibly dismissive.
Will not buy again.
23 juli 2023
Review zonder uitnodiging
everau(r)UGG. just get the REAL UGGS (not everau(R))
my order arrived today everau(r)UGG.. I thought they where UGG's .. but no the sale listed was very suggestive everau(r)UGG. they look like a cheap UGG .. these are a ripoff off of original UGG slippers.. the sheep skin is nice but he shoe sole is a spunge type .. not sturdy at all .. they wont last and for the price .. not worth it .. just gt the original UGG's
27 februari 2023
Review zonder uitnodiging
Slippers fade
Slippers fade, after wearing it for a few days, the soles of my feet are black. Sneakers are too hard to wear, and this quality is not worthy of such a high price.
21 oktober 2022
Bad service
I placed an order through Catch.com.au for ladies UGG
boots back in June and still havn,t received them
Order No C53537717-A asked for a refund and still havn,t received that ether very bad service from you
Ron
22 juli 2022
Review zonder uitnodiging
Very happy with the product and the…
Very happy with the product and the delivery was quick
14 december 2021
I’m absolutely in love with the color…
I’m absolutely in love with the color !!! The waist fit perfectly but the rest of the skirt was a bit tight. Otherwise it was perfect!
23 oktober 2021
No confirmation but quick delivery and good quality
Besides not receiving a confirmation email for my order and not hearing from the actual seller themselves and only knowing my delivery was coming through Australia post, it was quick deliver and I am very satisfied with the quality of the jumpers I purchased and the packaging of them.
4 mei 2021
Placed an order on April 2nd and it…
Placed an order on April 2nd and it still has not been processed
They contacted me and everything was sorted. Customer service was great.
9 april 2021
Antwoord van EVERAU
Hi Laura, Our apologies for your poor shopping experience. We have been inandated interest and orders of our Harry Potter range. In order to rectify this issue, we will send your parcel via EXPRESS without any additional cost to you. We would also like to provide you with an additional gift to say thank you for your patience and apologise for any inconvenience. Please contact support@everau.com.au
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