Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... Toon meer
Bedrijf heeft geantwoord
I’ve had an excellent experience with Everflow. The platform is incredibly intuitive, packed with powerful features, and makes managing partnerships and tracking performance seamless. What really stan... Toon meer
You only find out how good a utility company is when there is a problem. With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Contactgegevens
Verenigd Koninkrijk
- 0330 6600 137
- customer.services@everflowutilities.com
- everflowutilities.com
See what you could save with Everflow
4,7
Uitstekend
6K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Spoke to two operatives
Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information
needed for the renewal. Didn't have to wait in a long
queue. Excellent
13 april 2026
Antwoord van Everflow
Dear Anne,
Thank you for the excellent feedback. We’re delighted to hear that both operatives were warm, helpful, and patient, and that they were able to secure you a good deal with clear guidance throughout your renewal. It’s also great to know you didn’t experience a long wait.
Please let us know if we can be of any further assistance.
Kind regards,
The Everflow Team
Finally some actual customer service
Jack contacted us to let us know that our bins weren't collected as they weren't out for them to be emptied, along with a photograph of someone else bins in a different area of the mill we're located in. After explaining this to Jack he confirmed our bin location (not that this has previously been an issue for two and a half years) and attempted to arrange another lift. Although it took longer than we would have liked for the additional lift, it was at least done earlier than our usually schedule.
After several years of having nothing but issues and slow responses, it was refreshing to have some actual customer service from this company.
Strange how I've never been sent a trust pilot review after I've had previous contact with Everflow, usually an issue.....
14 april 2026
Antwoord van Everflow
Dear Damien,
Thank you for your feedback. We’re pleased to hear that Jack’s communication and support helped resolve the missed collection, and we’ll be sure to pass this on to him.
We do appreciate your frustration around the delay and the wider issues you’ve experienced previously, and we’re sorry for the inconvenience caused. Improving response times and consistency remains a key focus for us.
Kind regards,
The Everflow Team
Took some time for the call to be…
Took some time for the call to be answered but when it was very efficent and sorted in a few minutes with a helpfull person
14 april 2026
Antwoord van Everflow
Dear Kevin,
Thank you for your feedback. We’re sorry for the delay in getting your call answered, but we’re pleased to hear that once through, our team was able to resolve the issue quickly and efficiently. Your comments are appreciated and will be shared with the team.
Kind regards,
The Everflow Team
Antwoord van Everflow
Dear Graham,
Thanks for your review!
It's brilliant read that our team we're able to answer your questions effectively! if there is anything further that we can help you with, please let us know.
Kind regards,
The Everflow team
Antwoord van Everflow
Dear Dave,
Thank you for your great feedback! We’re really pleased to hear that you found the experience quick and easy. If you need any further support or have any questions, please don’t hesitate to get in touch we’re always happy to help.
Kind regards,
The Everflow team
Excellent customer service
9 april 2026
Antwoord van Everflow
Dear Ian and Sylvia,
Thank you for your wonderful feedback! We’re delighted to hear that you experienced excellent customer service. Please don’t hesitate to contact us if there’s anything further we can assist you with.
Kind regards,
The Everflow team
He was very helpful.
13 april 2026
Antwoord van Everflow
Dear David,
Thank you for your feedback! We’re very pleased to hear that our team member was so helpful. If you need any further assistance or have any questions, please don’t hesitate to get in touch we’re always happy to help.
Kind regards,
The Everflow team
My adviser was very helpful
My adviser was very helpful. Although he couldn't resolve my issue directly, he has sent me information to allow me to pursue further.
13 april 2026
Antwoord van Everflow
Dear Customer,
Thank you for taking the time to share your feedback. We’re pleased to hear that your adviser was helpful and able to provide you with the information needed to help you move things forward,
Should you require any further assistance, our team is always on hand to help.
Kind regards,
The Everflow team
The advisor was friendly and helpful
The advisor was friendly and helpful. Couldn’t fault him.
13 april 2026
Antwoord van Everflow
Dear Calum,
Thank you for sharing your feedback. We’re delighted to hear that your adviser was friendly and helpful, and that the service met your expectations. Should you need any further assistance at all, our team will be more than happy to support you.
Kind regards,
The Everflow team
Antwoord van Everflow
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you found the service professional and helpful. If there’s anything else we can assist you with, please feel free to get in touch.
Kind regards,
The Everflow team
Representative was polite and…
Representative was polite and informative. Resolved my query efficiently
13 april 2026
Antwoord van Everflow
Dear Stuart,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our representative was polite and informative, and that your query was resolved quickly and efficiently. If there’s anything else you need or we can help with in the future, please don’t hesitate to reach out.
Kind regards,
The Everflow team
The agent Dan was helpful and guided me…
The agent Dan was helpful and guided me as to what to on the account.
13 april 2026
Antwoord van Everflow
Dear Sofia,
Thank you for sharing your feedback. We’re really pleased to hear that Dan was helpful and able to guide you on what to do with your account. It’s great to know you felt supported throughout the process. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Swift response and very polite
13 april 2026
Antwoord van Everflow
Dear Tina,
Thank you for your feedback. We’re delighted to hear that you received a swift response and found our team to be very polite. If there’s anything else we can help with, please feel free to get in touch.
Kind regards,
The Everflow team
Wish I could give zero stars.....
If I could give zero stars then I would. Everflow sorted out a contract with BIFFA for our care home bins but BIFFA clearly couldn't do the job and we ended up with a pile of unsanitary bags rotting in the driveway for weeks. We could not get hold of anybody to fix this issue. When eventually we took matters into our own hands we now have the issue that Everflow seem unable to organise collection of the now smelly huge industrial bins. Again, we are an elderly care home, and infection control and safety are major issues and yet Everflow still just can't get their act together to sort this out. This has been going on for over 6 months now and still no resolution.
10 april 2026
Review zonder uitnodiging
Antwoord van Everflow
Dear Josephine,
Sorry to read, that you experience has fallen short of what we aim to provide to our customers. We have passed your details onto our management team to review and make contact to find a resolution.
Kind regards,
The Everflow team
Lovely helpful lady
The lady was extremely helpful & very efficient. Nice to speak to someone too,not a machine. Very happy with the service.thank you.x
13 april 2026
Antwoord van Everflow
Dear Mrs Taylor,
Thank you so much for your lovely feedback!
We’re really pleased to hear that our team member was extremely helpful and efficient, and that you enjoyed speaking to a real person. It’s great to know you were so happy with the service. If you ever need anything else, we’re always here to help.
Kind regards,
The Everflow team
Very good service and easy to speak.
9 april 2026
Antwoord van Everflow
Dear Mr Dworczak,
Thank you for your feedback! We’re very pleased to hear that you received a great level of service and found us easy to speak to. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Great service
10 april 2026
Antwoord van Everflow
Dear Joanna,
Thank you for taking the time to share your feedback!
We’re pleased to hear that you were happy with the service you received. Should you need any further assistance, please don’t hesitate to get in touch our team will be happy to help.
Kind regards,
The Everflow team
Friendly and helpful
10 april 2026
Antwoord van Everflow
Dear Customer,
Thank you for your feedback! We’re really pleased to hear that you received great service. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Antwoord van Everflow
Dear Sal,
Thank you for your feedback!
We’re pleased to hear that your query was resolved quickly and efficiently. Should you need any further assistance, please don’t hesitate to get in touch, we’ll be happy to help.
Kind regards,
The Everflow team
Andy was really helpful
Andy was really helpful, very polite and understanding. He resolved my issue and kept me informed throughout the call
10 april 2026
Review zonder uitnodiging
Antwoord van Everflow
Dear Becky,
Thank you for taking the time to share your feedback!
We’re delighted to hear that Andy was really helpful, polite, and understanding, and that he was able to resolve your issue while keeping you informed throughout the call. Should you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
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