EveryDay Voip Reviews 31

The customer service reps are great and very helpful. The service overall is wonderful.

Had several concerns having looked at these reviews prior to signing up, but we called in and spoke with a lady in the sales team in London who was really helpful and ensured a smooth transition for our business. Porting has been smooth and the app is very user friendly.

Our hotel "iBis Styles London Romford", has been using EveryDay Voip's services for the past year and some months and we have found the service to be very reliable and secure. Vicki from support has been a great help and is always go the extra mile.

EverydayVOIP's PAYG service attracts incoming call charges, whether the call is answered or not. If the call reaches their switch, you get billed per minute - and this is nowhere to be found on publicly visible web pages or Pricing & Coverage pages at the time of writing (I have an open ticket asking for that to be corrected).

So far, I've paid out £65 for service, porting my landline number & purchasing an ATA adapter (currently locked to them) that has charged me for 4 unanswered calls - I cannot stop incoming calls, even by unplugging the ATA.

If this had been made known at the time of ordering, I could either have opted for a 12 month contract (given how open and honest they aren't, I wouldn't recommend it), or gone elsewhere. I'm going elsewhere once I get answers on how portable the ATA is - and will be looking to claw back charges for a service "significantly not as described".

Definitely mis-sold, borderline fraudulently advertised and with no understanding of UK distance selling regulations. I feel conned and scammed.

Edit: I've reconsidered "borderline fraudulently advertised" - when a company sells a service, but omits a key detail like "we charge for incoming calls, but only for PAYG customers" and there's absolutely no statement of this on public/portal accessible pages, that's not borderline - it's fraud, whether the intent to defraud was there or not - I paid money for a service with charges over and above those published.

Stay away, they take whatever money they like without providing invoices, 3 months after we stopped dealing with them they've tried to take another £3000.00.

Scam artists so my advice is to stay away!

I signed up with Everydayvoip after having been assured by their customer service team that my handset was compatible with their system through an ATA device
They sent this through and started billing me but it did not work. I contacted them and was told to contact the ATA manufacturer instead. Tried that and went round in circles trying all the factory reset options. Nothing.
Got back in touch with Everydayvoip and tried to resolve but 9 months in and no service.
Requests to stop charging me until I could use the service were ignored. Customer service/technical support were useless - at one point wanting to remote access my computer to investigate an issue with my phone! Eventually contact from Customer Services became rude.
Finally had a lengthy chat session with Customer Services to be told that my handset doesn't work with their system (funnily enough, it was the same person who had told me 9 months before that it was compatible).
I submitted a formal complaint, and chased every week for three weeks but getting silence.
Wish I had never believed their lies at the outset.
Tin pot company, incompetent staff, don't waste your time.

How you become a customer of Every Day Voip since 2008? the Domain age of Every Day Voip . com is only 2 years from now 2021? And the Every Day Voip . uk is only 1 year from now 2021?

Your so LIAR

When I initially signed up I was looking for unlimited calls to Africa, which wasn’t offered. They however offered me a discounted pay as you go calling plan which I still use to today. I have no issues with the service and it’s perfect for use on the go. I was also provided a number for Kenya which works perfect to keep in touch with my call center team.

Thank you for the invitation to review your services. Caribbean Rentals has been a customer of EveryDay Voip since 2008. Your service has enabled us to expand our customer reach in places where we have no offices and local companies require local presence. The call quality is outstanding and the customer service is efficient. Your service is very efficient and I will recommend you to any business owner who needs a reliable communication provider.

Our hotel signed up to EveryDay Voip back in 2019 and we have been using their services ever since. We required a telephone number from the US, UK and ITALY and they provided this to us, making it easier for our guests to contact us. Their calling quality is great, on-point customer service and great pricing. Their management has been very supportive of our business during the pandemic offering discounts on our services. I would recommend EveryDay Voip to any hotelier who is interested in a reliable service.