Evolve Motor Group Ltd Reviews 97

Agreed a price with Evolve and they changed the price before collection.
As far as Trustpilot reviews go you can easily add positive reviews from friends, family and other accounts but the real measure of a business is always going to be the amount of negative reviews and what they say.
I would strongly suggest you read all the experiences of customers, especially those that have posted bad reviews - many share similar stories.
If you are considering buying a car I would avoid.

A great experince buying from these guys. No hard sell and very knowledeable on the vehicle i brought. Would deffently use again

Very good service knowledgeable and not pushy, reserved vehicle for me and vehicle priced fairly

Quick, decisive and helpful

We saw a £13,495 Audi A3 advertised on Autotrader and agreed to pay the full price, paid a £515 deposit (charged an additional 3% for using a credit card) and arranged to collect it. We received a call the evening before collection stating that we needed to pay an additional 'admin fee' of £300. This was not part of the agreed/advertised price on Autotrader so we challenged it. Autotrader guidance to sellers states: "As a retailer you have a duty to ensure that the final price payable, including any unavoidable and foreseeable components must be clearly advertised to the potential buyer, including on marketplaces like ours". Evolve Motor Group do not follow this guidance as the price shown on Autotrader is not what you will be asked to pay. When this was challenged Evolve Motor Group stated that it is the customers responsibility to research what the final price will be and not their responsibility. It is unclear who we we spoke to at Evolve Motor Group as they gave us several names such as 'Sam Jones' and stated the managing director was 'Mark' (they refused to provide a last name as they said it was against GDPR rules). Companies house shows two directors - Moksod and Shajahan Ali (this appears to be the same as other reviews), evidently there is no director called 'Mark'. You will note another review where a customer has reported abusive language being used, we were subject to that over a number of calls. Evolve Motor Group agreed and disagreed several times to refund our deposit but eventually said they will not. We have a number of WhatsApp messages sent to us stating they will "see us in court" etc. Evolve Motor Group have taken over £500 from us and are refusing to return it. The Customer Contract Regulations (CCR) 2013 and distance/online selling law set out strict rules that should stop these practices but Evolve Motor Group ignore this. Everything is being referred to Mastercard fraud prevention, Autotrader cutomer security and Trading Standards. Advice is to avoid this seller at all cost because if they behave like this before you have even bought your car it is pretty obvious you will be taking a huge risk.

Amazing customer service went out of there way to keep me up to date with the purchase of my car and if I could more than 5 stars I would

Nice and friendly people. They look after their cars and aren’t push at all. They let you
Take as much time as you need and there’s no pressure. Knowledgable about cars and they knew all there was to know when asking about BMW M140i. Happy with my purchase so far

Excellent experience buying a car from evolve. I’m very pleased with my new car and the customer service was second to none. Thank you again guys and i will definitely be recommending you guys to family snd friends.

This is the second car l've purchased from these guys. Their customer service and vehicle quality are unmatched. Thanks again! I will definitely be back in the future. Highly recommend this company!

Wonderful customer service skills from the owner Shaj Ali looking to privately purchase a car from us but not willing to pay the price we have offered.

Calling names such as bel*end, deluded and confused. A very good way to try and trade 😅

Well done sir

This is a great car sale outfit. I was blown away with their customer service, I have bought quite a few second hand cars in my time and I can say without a shadow of doubt these guys are second to none. I will definitely be recommending Evolve Motor Group to my friends and Family. All of the staff were great from the young man valeting the cars, to Nick and the boss who made sure I wanted for nothing. Everything was super slick from trading in my car to driving away in my new car 1 day later. Thank you so much for this great, painless and memorable experience. 5 Stars all day long.

I recently purchased a vehicle from Evolve Motors. The entire experience was completely stress free and very easy. Shaj was very helpful and informative about the car but not at all pushy. Once I made the decision to buy Shaj kept me informed about the process before I collected the car a week later. Both him and his colleague were very friendly and approachable when I had questions. The after sales service has exceeded my expectations. I would highly recommend Evolve Motors .

Brought a car from evolve the whole experience from start to finish was soo easy and hassle free. They let me test drive as many cars as I wanted with no pressure to buy. I finally decided on a car after 2 weeks and they arranged the finance for me in 1 day it was so easy. I would highly recommend them and will be back for another car for my wife in a few months.

I bought a car from them, and its really amazing. Cars are well maintained and was in good condition.

Quick and efficient service!

Nice people

Purchased a stunning Audi S3 from Evolve, great customer service, knowledge and a seamless process start to finish. Would recommend Evolve to anyone looking at high performance vehicles. Would like to thank Shaj for being so helpful.

Purchased a used mazda 6 back in September 2023. Supplied with 3 month warranty. Car broke down after a week out of warranty. Absolutely no help. Car has injector issues, carbon build up. We are facing a huge bill and they won't help. Will be going to contact ombudsman.

This week we sold our car to Evolve. The guys were great, the communication spot on and generally very please with the service we recieved. Would definately recommend them.

Great communication. Great service. Love my new car. Thank you.