Evri Parcels 

Absolutely useless. Constantly miss delivering parcels to wrong address. Then can’t find them. No customer service. No one answers the phone or responds to emails. Complaints are just ignored.
DO NOT USE THIS COMPANY!!
Your parcels WILL go missing, get damaged or end up at a random address the other side of town.

This company shouldn't be in business. They are incompetent. Every parcel i send and pay for 2 days delivery takes over a week to arrive. Unless its been lost again of course.
Spend your money elsewhere on a better courier.
You are wasting your time with this pathetic company.
You cant even get to speak to a Human only leave a voicemail that mo one responds to.
DISGRACEFUL!!!

Lost my parcel. Sender won't refund and Evri just don't care. Shockingly awful company. Why on earth are they in business. Disgraceful!!

We all know. They are the pits! Wish companies would stop using them, is it worth the few extra pence saved? Of course not. Parcels missing/stolen. Delays for no reasons. Had a parcel stolen recently, a very large and heavy one. Don’t trust these lot

Numerous parcels delayed lost and undelivered. I have put reviews on Evri but now find Evri parcels which are all bad. Senders please stop using them. Buyers are stopping buying from you

When purchasing make sure company does not use Evri. Still waiting for parcel and now company are having to replace item and EVRI have tried to send back to them and not the customer

Why is it as soon as I've ordered a parcel and see the the delivery is going to be by Evri i know there is going to be a problem?
Sure enough my last order off eBay with Evri the delivery service then days on end saying we've got your parcel,out for delivery,no parcel delivered, again endless going on their tracing service with the same old answers we expect to deliver today,no parcel its got to the stage now were I'll cancel anything that has got Evri as the delivery service.🤬

If I could leave zero stars I would. This is the timeline of your truly shocking service

We've got it
15:45 - Mon Jun 02
We've collected your parcel

03:29 - Wed Jun 04
We're processing your parcel at our hub

11:04 - Thu Jun 05
Your parcel is at our local depot and on its way to you

07:14 - Fri Jun 06
Due to the size of this parcel, We've arranged for it to be delivered with a specialist Evri courier and it will be delivered on the next working day

07:14 - Fri Jun 06
We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day - I ASSUME YOU WORK MONDAY AND TUESDAY OR DO YOU JUST BLANTANTLY LIE

14:20 - Fri Jun 06
Your parcel is being sorted at the senders local depot - WHY HAS THE PARCEL BEEN SENT BACK TO THE SENDERS HUB?

14:02 - Mon Jun 09
We're processing your parcel at our hub

On it's way
06:38 - Wed Jun 04
We've got your parcel and We're processing it for you

04:21 - Thu Jun 05
Your parcel is at the delivery depot and we'll let you know when it's out for delivery

15:30 - Mon Jun 09
We've got your parcel and We're processing it for you

05:29 - Tue Jun 10
Your parcel is at the delivery depot and we'll let you know when it's out for delivery

On it's way
10:42 - Thu Jun 05
Your parcel is on its way to you today - OH NO IT ISN'T

10:44 - Thu Jun 05
This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way - WHY HAS IT TAKEN YOU 4 DAYS TO REALISE THAT THE PARCEL WON'T FIT INTO A CAR. SURELY YOU KNEW THE SIZE OF THE PARCEL WHEN YOU COLLECTED IT?

Update on your delivery
10:27 - Wed Jun 11
Your local courier will deliver your parcel between 10:30 and 12:30 today

11:32 - Wed Jun 11
We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day - I DO NOT BELIEVE THIS FOR ONE MINUTE

This was an important part we needed for a machine. Had we known Omtech used Evri before we placed the order we would never had ordered from them. We're a small business and your truly shocking service and resulted in us having to cancel a number of orders. We dispatch 1000's of orders ourselves each year and would never even think of using Evri because of this.

Got a reply from Evri asking for further details but no link to post my reply

Absolutely TERRIBLE delivery time.
I avoid any company that sends via Evri.
Delivery guys are great, its the system and hold ups that makes their jobs impossible.
Item can be waiting for days from arriving at local dispatch point to actually leaving dispatch point and getting to me.

Sent a very, very large parcel from Warwick to Stanmore two weeks ago and still not delivered. Cost me over £12.00 but until it is delivered back to the company I purchased the item from as a return I cannot obtain my refund of £133.00. It was sent me me by the supplier using Evri so I thought I would use them to return it. Big mistake!
So Evri are you going to refund my £12.00 payment? Pathetic!
Two days later! Same old message. "Your parcel is at the depot waiting for delivery." Then unable to speak to anyone again, as it was 2 DAYS ago, because Evri are experiencing technical issues! Will these be the same technical issues you were experiencing two days ago? So here is the deal, Evri. Since you are clearly refusing to take calls and you are costing me money, i.e.£133.00, I am waiting to get refunded, and since I cannot talk to anyone about the insurance you took off me for insurance. You have until Monday, June 16th, after that it will be the small claims court, since I have to conclude you have lost my parcel. So I make that £145.00 you owe me including the fee I paid you to deliver it, including the insurance.

Where’s my parcel… it’s difficult to find ways to talk human. Awful service.

Parcel sent 23/5. Due to arrive28/5. It did not. It was declared lost. Impossible to speak to anyone in person at Evri. Artificial intelligence only on email. Automated replies on phone which cut off. I replaced parcel contents and resent. Evri chatbox said they would deal with a claim. Parcel eventually turned up after a further 9 days so I asked for only the duplicated postage. Evri have never bothered to reply. They may not be as expensive as Royal Mail but in my experience are unreliable and uncommunicative. Never to be used again.

Evri is the WORST parcel courier ever . Twice in two weeks my items have been dumped somewere by the same driver Jayne .Contacted Evri the first time who accepted they lost the parcel
And offered no compensation . Just a weak sorry .The same driver has again not delivered my item
And I have received the exact same email
Saying sorry it’s lost . No offer of compensation. I am going g to take legal
Action against them
As this company getting away with this on such a large scale .i urge anyone not to use them .

I have had a parcel with Evri since June 6th, 2025, at 1:22 AM. Since then, I’ve been trying to track it down, but the system always leads me to a chatbox that just says someone will get back to me, which has never happened. The reason we send or order parcels is because we need them, and waiting this long without communication is completely unacceptable. It’s extremely frustrating, especially since I’m waiting for my children’s important school documents. I was hoping they would have received their items by now. There’s no call center number to contact—only an option to confirm that they have my parcel. I’m really angry and disappointed by the service.

Parcel not delivered been 11 days now.numerous emails and chat bots all saying it is out for delivery but never comes.then says its lost.last 2 updates were your parcel is out for delivery today sun 8th June then says sorry can't deliver will deliver tomorrow 9th June today.said between 3 and 5 pm did not turn up.sent email got automated email saying courier behind on delivery but will be delivered.absolute bull.s..t never arrived.disgusting way to treat customers who's running this company? Hope he or she is not getting a bonus for failure.never using them again.

The worst delivery company on earth!
They keep abandoning the parcels in one of the block lobbies without even bothering to buzz. Many parcels have been stolen in the past month. My block has two entrances and my parcel was abandoned at the other entrance. Disgraceful!

Would give zero stars waiting yet again for evri to deliver my parcel if you can't get the staff to fulfill orders stop talking them absolute joke of a company

This lot are total morons, requested my parcel delivered to my safe place, but the driver left it on my doorstep on view to everybody walking by, so when I got home about 6pm, it was gone thanks to the dumb driver that can't read instructions, how hard is it really, there is even a sign on my door saying where to leave it, will not be buying off anyone who uses these morons🤬
This is not my first bad experience with these idiots

Evri is the worst delivery service on the face of the planet. They're unreliable, unresponsive, un-everything. I don't know how a delivery company can be as bad as they are and still get custom from shops! I make sure now not to buy from shops using Evri delivery.