Exotel Reviews 4

The chat assistant is clunky. Everytime i have tried to use it, i have failed. Its just gimmicky.

We have been a long-time customer of Exotel and have been using their IVR services for several years.

Recently, we approached them to explore their AI Voice Agent solution to improve our own customer support. Unfortunately, our experience has been very disappointing. Despite multiple follow-ups over the past week, we were only promised a demo, but there has been absolutely no response or progress from their team.

It is quite concerning that a company offering customer communication solutions is unable to respond to an existing customer in a timely manner. If this is the level of support they provide, it raises serious doubts about their capability to support advanced solutions like AI voice agents.

We expected much better responsiveness and professionalism, especially as a long-term client. This experience has made us question whether Exotel is the right partner for our future needs.

So far one of the worst team i have communicated with. No commitment to appointments. No follow ups, had a one meeting with them and it was a total waste of time. Led by their staff rewa and couple of her colleagues.

So disappointed in everything regarding exotel

The Exotel Software has the least number of features comparing to other solutions in the market and worst possible-ever customer support.

They pick up your calls till payment only and after that you are at God's Sake for understanding the working of solution and questions related to Exotel.

They does not have Progressive Dialer in their system and after payment they will suggest you to buy their add-on named RYNG at Rs 799 per month / per agent. So, buying the Exotel solution without RYNG is useless and with RYNG it is expensive. They have too many hidden charges, which is really frustrating and annoying.

I suggest you to buy Call-Center solution from any other company.