experiencewith.com Reviews 

Booked for the Mel Gibson event in May 2026, but for reasons out of AEW control, the event had to be cancelled. Being honest, based on the reviews from the cancelled Al Pacino evening (and some of my own poor past experiences) my first thought was "I'm not going to get my money back", however AEW refunded the payments in full, and very promptly. My only small criticism is there is never a name on the AEW email signatures, so you never know who you are communicating with, which feels quite impersonal. That's the only reason I didn't give 5 stars. Hopefully the event will be rescheduled for dates I can make, but if not, I hope everyone has a wonderful night :-)

Really good

Excellent customer service. Speedy response and put me at ease with request. Looking forward to rebooking Mel Gibson Experience when dates released. Can’t praise you enough Xxx thank you

Sadly the event was cancelled. I was given a full refund immediately. Super service. Thanks so much 🙏

Absolutely useless company. Like everyone else on this site I bought tickets for Al Pacino - this one as for Newport. Paid, event was cancelled and no refund. Daylight robbery. I have instructed a solicitor to take legal action against this company. Update: Experience With contacted me asking me for additional details but have both actioned anything since me having done this - again, totally useless!

Update 4.5.26 - even after responding to my initial review here on Trustpilot, I have still heard nothing back regarding my refund.
SHOCKING! I purchased Al Pacino Glasgow tickets back in 2022. I have been in touch with the company several times regarding my refund and have either been given excuses or ignored. I am still waiting on a response from my last email in February. After spending upwards of £1300 for the VIP tickets, this experience has caused nothing but stress and I will be taking this further with legal action. The company details written by themselves on Trustpilot states that they make dreams a reality - the reality has been nothing but a nightmare. Avoid this company at all costs.

Bought 3 tickets for An Experience with Al Pacino in Dublin to take place in 2022 that never did. Told last year that refund was being processed. It never was. Today they are saying they are “unable to issue any monetary refunds”. This is hundreds of euros they’ve kept without ever rescheduling the event.

Avoid! We booked tickets for Sugar Ray Leonard, which was postponed and then eventually cancelled.
Have emailed on numerous occasions and despite promises of a refund still no refund! Since I’ve posted this, they have now made the refund (today) but took months as the event was postponed to October in May and then cancelled so 6 months to process a refund.
DO NOT USE THIS COMPANY!

I am another customer that has been scammed regarding the Al Pacino event in London that should have taken place in November 2022 and then it was postponed to April 2023 and after that only silence!!

A whole year ago I did require refund of almost £1,400 but I got a lot of different bad excuses and 3rd April 2025 I was told another time that it was ongoing...

I can't understand how this scam company can continue running those events with the extremely bad reputation they got - and especially it's impossible to understand why they act like this when they are cooperating with such honourable actors and superstars!!

Now I'm going to take legal actions....

Sugar Ray Leonard night cancelled in Glasgow on various occasions 2025. Requested refund last August 2025, still waiting, received 10% back, total joke

Avoid

Do not recommend! Like many reviewers here, I bought 2 tickets to Al Pacino back in 2022 but the event was 'postponed' and they gave me an option to either receive credit for another event or refund- I asked for a refund and still nothing! 3+ years later! They would give no substantial updates or ask you to take it up with your bank directly but as the bank will not see the event as 'cancelled' they also cannot issue a refund. Clever way to keep hold of customer's money for this large event!!! Shame on you AEW.

3 years waiting my husband and I are waiting for a refund of over a thousand pounds for a show with Al Pacino in Dublin that was reschuled and then subsequently cancelled. Terrible company just blames event bright who in turn sends the complaint to an experience with. If show go ahead well and good but if they are postponed say goodbye to your money.

[Update]

I received my refund. Thanks An Experience With.

In 2019, I had the incredible opportunity to meet my childhood idol, Arnold Schwarzenegger. For that, I will always be grateful. The events they promote and organize are truly special.

Must admit i had an issue regarding a purchase i made with this company. However, when i made them aware of this they done the decent thing and refunded me. Cant ask for much more than that.

Bought Al Pacino event off them 3 and a half years ago that was cancelled and still no refund and been trying constantly to get this sorted and get no where with them. Just passed around

It’s a shame as some of the events look class but if event gets cancelled

**** update - still not heard anything

One star is 1 too many. Paid for VIP for Sugar Ray Leonard and it never happened. No refund (half an offer of a refund that never materialised). This guy should be avoided at all costs as the likelihood is that you’ll never see your money again. Even the Facebook page where people have written their experience with ‘an experience with’ has now gone. Theft is what it seems….plain and simple.

Same story....I am another customer who has not received a refund for the cancelled Al Pacino event in Birmingham, 30th April 2023. I have emailed them countless times. They either ignore you or fob you off wiht excuses presumably hoping you'll give up! They have been called out at least twice on BBC's Watchdog programme for failing to refund their customers.

Mike Tyson event dated 04/12/2025 was a mediocre event at best. Was no way near a “world class” event. Such an event will have less than 5 complaints if it were world-class. The food was medium quality, cheap and cheerful. The waiter and waitress service was good, shame it did not reflect the food in the same way. Jazz music and singer were decent. There was no queue system for people who had purchased a expensive Premium Photo Package vs Standard Photo. The premium holders still had to stand for a long time. We all queued up and no crowd control in place. There was no first-in line for Premium ticket holders. They lie in their marketing to make you feel special so you can purchase the ticket, but when you get to the event, you are not treated as a VIP at all. The entire experience was to be a VIP not just at the table. You are paying for an "Experience". NO SIGNED MONTAGE FRAME was given. Apparently, the frames had finished which means they were not ordered in the first place. Probably only a few were ordered. This is false/deceptive advertising. If you notice, all emails by the company have no name of customer service members. The person behind those emails is the CEO himself. Ticket Buyers who feel cheated can make formal complaints to Trading Standards. People who bought Al-Pacino tickets and still waiting for refund, I suggest submitting a claim form in the County Court in UK. It is not hard, just spend a few hours online to figure out how to do it. No one should ever take advantage of people hard-earned money. When the County Court receives multiple claim forms for this company, they will grant you a refund plus legal costs. This company ignores emails to frustrate customers. They deliberate do it so that you give up and never contact them again, it is a classic tactic. You have 6 years to claim for money + compensation + legal preparation costs from the county court from the date of the official complaint made to the company. Please read Section 15 of the Consumer Act 2015. Read the entire legislation. This company does not investigate any complaint. They just reply to Trustpilot reviews to give an illusion to readers that they are looking into the matter but they have no integrity or interest. Just google the ceo name and you will discover news which will help you understand his persona. There is no excuse for not preparing the event to a high standard, if you cannot do it, you should not be running one in the first place.

We are in exactly the same position as I see many people have already posted about. Bought tickets for the Al Pacino event about 2 years ago. The event was cancelled and we have yet to receive a refund. We have chased many times and initially got generic responses such as it being under review and awaiting process. No response to the most recent emails sent though (save for the automated response - so they are definitely receiving the emails). Be careful before booking an event with them. If it doesn’t go ahead, you’ll be out of pocket.