ExpertRating Reviews 1.328

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Two years goes by fast and every other spring I know I need to re-certify my group fitness instructor certificate. Life is busy and there are always lists of tasks that need to be done everyday. I app... Toon meer

Beoordeeld met 5 van de 5 sterren

I loved my experience! I loved that I could do several practices to understand the test. When I took the actual typing test, it offered best of 2 attempts, which gave me better results. Website was... Toon meer

Beoordeeld met 5 van de 5 sterren

I really enjoyed taking this course because my NCSF Personal Training Certification did not go into detail about how many sets, reps should do for each specific fitness goal such as muscle gain, stren... Toon meer

Beoordeeld met 5 van de 5 sterren

The courses were super easy to access. I love that I could take my time and really study the material. Also, the test was organized nicely when it comes to the amount of questions and time need to fin... Toon meer

Bedrijfsgegevens

  1. Onderwijsinstelling
  2. Vereniging of organisatie
  3. Coachingcentrum

Geschreven door het bedrijf

ExpertRating is an ISO 9001:2015 certified company, which reflects that our courses and tests conform to the highest international quality standards. Our training material is prepared by thorough professionals with years of experience, and goes through several rounds of analysis by expert teams to help develop well balanced, comprehensive and meaningful content.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 1 van de 5 sterren

My total dissatisfaction and disappointment with your online course.

1. Disorganized Content: Course material lacked flow and consistency, likely due to being sourced from multiple places.

2. Unclear Visuals: Charts and graphs were included but not properly explained.

3. Language Errors: Typos and grammatical mistakes were present throughout.

4. Test Reference Errors: Some questions referred to nonexistent ones (e.g., question 42 or 52-- The test had only 40 questions).

5.Missing Context: Test questions referenced visuals and terms that weren’t explained in the course.

6. Answer Disclosure: One question oddly revealed the correct answer (“Answer: C”).

7. No Feedback Provided: Since questions are pulled from a pool, test takers should be able to review mistakes to learn from them.

8. Insufficient Support Availability: Repeated calls to the phone help desk went unanswered, and email responses were significantly delayed.

9. As someone with academic experience and a background in course development, I found this course disappointing and far from a positive learning experience.

I share this feedback with the intention of improving the course experience.

28 augustus 2025
Review zonder uitnodiging
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Antwoord van ExpertRating

Dear Mike,

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your experience with our online course did not meet your expectations. Your points are both valuable and constructive, and we appreciate the opportunity to address them directly.

1. Course Structure & Content Flow:

We regret that the material appeared disorganized. Our course content is designed by subject matter experts and periodically updated. However, based on your input, we are reviewing the structure to ensure a smoother learning progression and better alignment between sections.

2. Visuals & Explanations:
We acknowledge that visuals should always be accompanied by clear explanations. Our team is working to enhance the instructional notes for all charts and graphs to improve clarity.

3. Language & Editing Quality:
We sincerely apologize for any typos or grammatical issues you encountered. These are being addressed in our upcoming revision cycle with professional proofreading support.
4. Assessment Errors & Referencing Issues:
You’re absolutely right—no test should include incorrect references or reveal answers. We’ve already begun auditing the test bank to correct numbering inconsistencies and remove any erroneous answer cues.
5. Context & Review Access:
We understand the frustration of not being able to review incorrect answers. We are developing a feature to provide structured feedback and explanations for randomized question pools.

6. Support & Response Times:
We’re very sorry that your support experience was unsatisfactory. We’ve recently expanded our support hours and improved response systems to ensure timely assistance for all learners.

We deeply value your expertise in course development and your intent to help us improve. Your comments have been escalated to our academic design and quality assurance teams. Please reach out to us directly at https://www.expertrating.com/support/er-general.asp with your enrollment details so we can offer a personal follow-up and ensure your concerns are fully resolved.

Thank you again for your thoughtful review—it helps us make the learning experience better for everyone.

Warm regards,
Customer Support Team
ExpertRating Solutions

Beoordeeld met 5 van de 5 sterren

Clear, practical and well structured

I had a wonderful experience with the Wellness Coach Certification. The course was clear, well-structured, and practical, but what I appreciated most was how it guided me to connect the Wellness concept with the coaching process- highly recommended!

31 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy online certifications!

It has been easy to obtain certifications through this website. All material is easy to read and get through. The option to be able to save your progress is also very helpful if you have many interruptions. They also make it easy to improve your scores!

25 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m thrilled to have earned my… Grant Writing Certification

I’m thrilled to have earned my ExpertRating certification! The process was clear and professional, and the certification adds real value to my credentials. The team was responsive and made it easy to understand each step. I’m also excited about the free lamination offer — a nice touch that shows their attention to detail and commitment to their learners. Highly recommend ExpertRating for anyone looking to enhance their skills and get recognized for their achievements.

25 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company for PT certification

The information to help study for the test was very knowledgeable and helpful. The process of study questions and resources made the preparation for taking the test a smooth process. Would recommend to everyone seeking there PT certification

20 augustus 2025
Review zonder uitnodiging

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