OM SYSTEM Reviews 55

Habe einen Akku für meine OM1 bestellt. Und bezahlt.
Eine Bestellbestätigung habe ich erhalten, die Ware nicht. Schriftliche Anfragen wurden auch nach einer Woche noch nicht beantwortet. Mehrmalige Anfragen! Telefonische Kontaktaufnahme mangels Telefonnummer nicht möglich!

OM System online shop is a joke. There are no means to contact them. They charged me the money of the camera lens I purchased but never delivered it. No email, no phone call, no nothing to let me know about this issue. Don't make the mistake to buy any product there. I warn you.

Je suis vraiment impressionné par le manque de réactivité, professionnalisme et de respect envers les clients.
Possesseurs d’un appareil Olympus EM 1 Miii, j’ai acheté un PEN E-P7 pour l’offrir à ma sœur. J’ai reçu ma commande très rapidement, mais j’ai décidé de la retourner car le manque d’EVF me semble très invalidant. Depuis que j’ai fait ma demande de retour le 26/04/24 j’ai dû contacter le SAV plusieurs fois et je reçois toujours la même réponse: « nous sommes désolés pour les délais , votre requête est transmise au service compétent… » La dernière correspondance datant du 28/05 stipulait que j’allais être remboursé en une semaine. Nous sommes à plus d’une semaine aujourd’hui et j’attends toujours. Autant je suis fan des produits Olympus (actuellement OM Système), autant je suis déçu par la réactivité et la qualité de la prise en charge du SAV. Je ne m’attendais pas à cela de la part d’une compagnie de telle envergure.

ich habe mit OM System sehr gute Erfahrungen gemacht. Nachdem ich viele Jahre bereits mit dem OMD – System unter Olympus fotografiert habe, zeigt sich ein guter Service durch OM System. Ich habe bereits zwei Objektive gekauft, eines davon zu einem extrem günstigen Preis direkt bei OM System. Der Kontakt mit OM System lief mehrfach ohne Probleme, Antworten kamen jeweils relativ zügig. ich werde bei dem OMD – System bleiben. MFT ist noch nicht ausgereizt!

Il 26/4/24 è stato il mio ottavo ordine , su Om system. Sono sempre stato molto soddisfatto della qualità, dei prezzi, della spedizione. Fanno periodicamente delle offerte molto interessanti. Lo consiglio vivamente.

Ho acquistato una fotocamera dal loro sito ufficiale. Si leggeva "disponibilità' IMMEDIATA". Era martedì 2.4.2024 mattina, ho scritto specificando che avevo urgenza di ricevere la macchina in settimana. Dopo piu' di 28 ore ,3 mail scritte e pagamento andato a buon fine , non ho piu' avuto alcuna risposta ne una conferma di spedizione. Il silenzio piu' totale. Ho anche chiesto di cancellare l'ordine in caso non garantissero una spedizione nei tempi descritti sul loro sito. NULLA, solo risposte automatiche inutili. Aggiornerò' questa recensione ma come inizio direi che e' pessimo.

I tried to purchase a camera, but for some reason the availability of the item changed after the payment. This should then have been a negative review...but I give five stars for the customer care. I have cancelled my order and asked for a refund. They have been very kind and professional, and all my requests were fulfilled in short time.
Thank you very much

The customer service is great. Even, they add a copy of both the original English version and a Spanish version of the messages.

As for the website, I think they should improve many aspects and offer a better experience as other brands do.

As for the product, the options offered by the cameras and the image quality are pretty great. Considering it's a 4/3 sensor and offering a camera of a small size, it's great for travel. The problem? Sacrificing the quality of the materials, and the body is plastic.

Considering these issues, if you want a camera to carry around all day, it's a good choice if you get it at a good deal.

(Product: OM-D E-M5 Mark III)

OM products are excellent, customer service patchy.
Bought a product needed to use the warranty repair service, sent and received by them. But very poor communication from them, sent monthly emails asking for update (camera missed 2 holidays and a wedding), at one point thought the repair centre must be a scam.
Eventually they contacted me. Once contacted me they sorted things out, seems I had been scammed at the time of my original purchase with EBAY enabling the sale to me of stolen development stock! OM took the hit and replaced my innocently purchased duff camera with a brand new one. Camera is fantastic they just could improve by getting a UK phone number for the Portuguese repair centre to field queries.

J'ai commandé un caméra sur le site omsystem.com. Lors de la commande, c'est écrit que la livraison est d'environ 3-4 jours, mais après une semaine, c'est toujours indiqué en cours de "traitement", je n'ai aucune visibilité sur ma commande et aucune information de leur part. Le service client d'OM system ne répond pas au mail.

Est-ce que ce site est une arnaque?

App crashed within 90 seconds every time I open it

If you are happy to have a company insult your intelligence, look no further!

Anyone willing to spend good money with a company that distances itself so much from customer is a fool (there is only one reason a company would do this: Because they don't care about you or want to hear your complaint - And this includes this very site)

To underline that: See below where you can tick a box to let OMsystem know about your review? It is a non-existent email address

They're very keen to sell you a camera but if you need to get a warranty repair it is totally IMPOSSIBLE to call this company.
I bought a TG6 from Curry's online in January this year, the camera developed a problem and I'm trying to get it repaired or replaced under warranty.
Neither Curry's not OMsystems are interested in helping.
You can fill out the online form on the OMsystem website but you won't geet a reply and there is NO UK ohone number listed anywhere.
Time to take the company to court as far as I'm concerned, last time I EVER buy anything from either Curry's online or OM systems