Absolutely terrible experience with…
Absolutely terrible experience with Tire Engineers/Express Oil Change in Columbus, Georgia. I brought my 2020 BMW X1 in for a routine oil change and left being told my oil pan supposedly failed due to “normal wear and tear.” After getting a second inspection, I was informed the drain plug appeared over-torqued, the oil pan appeared stripped/damaged, and TWO gasket rings had been installed on the drain plug, which I was told is NOT standard procedure.
What’s even worse is management admitted the second gasket ring was not documented on the invoice, yet continued trying to use the invoice as proof that everything was done correctly. That makes absolutely no sense. If the actual condition of the vehicle does not match the invoice, then the invoice is inaccurate.
The store manager, James Dykes, and the regional manager, Scott, both refused accountability and repeatedly doubled down despite the discrepancies. Instead of addressing the issue professionally, I was interrupted, spoken to disrespectfully, and treated as though I did not understand what I was talking about. Scott also refused to provide his contact information and instead chose to call me from a blocked number. The entire experience felt dismissive and incredibly unprofessional.
People trust businesses like this with their vehicles and safety. Most customers are not mechanics and rely on these establishments to properly service vehicles with honesty and integrity. My vehicle was not leaking oil before being serviced here, and now I’m dealing with damage and additional expenses that could have been avoided.
I strongly encourage anyone using this business to get second opinions, inspect their vehicles thoroughly after service, and keep all documentation.