Exterior Performance Coatings, LLC Reviews 

176
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Five stars all the way for Exterior Performance Coatings, LLC! From the very beginning, Maggie made the ordering process easy with her friendly voice, helpful disposition, and attention to detail... Toon meer

Beoordeeld met 5 van de 5 sterren

I had the pleasure of working with Scott and his wife, very Thorough and honest, explained everything that needed clarifying on. Great customer service all way around, providing multiple choices in... Toon meer

Beoordeeld met 5 van de 5 sterren

Garage floor looks fantastic! I ordered the 5500 polyaspartic medium grey basecoat with a heavy chip coating and the 5500 clear over it. Very happy with the results. Almost made the mistake of buyi... Toon meer

Beoordeeld met 5 van de 5 sterren

I had never heard of this before, but I wanted to try to do something cool and unique for our restroom we remodeled at our resort on the water. So we went with a quartz that looks like sand and I am... Toon meer

Bedrijfsgegevens

  1. Aannemersbedrijf
  2. Verffabrikant
  3. Polymeer leverancier

Geschreven door het bedrijf

Our Protective Coatings clean, repair, protect and decorate a wide range of interior and exterior architectural floor and wall surfaces. They prevent damage from foot and vehicular traffic, graffiti tags, wind driven rain, moisture, heat, static, stains and caustic chemicals. Whether it’s a concrete, block, brick, stucco, natural stone, wood, steel, glass, or plastic surface, we have a wide selection of products for all budgets, performance specifications and decorative looks.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

176 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(176)

14 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Exceeded performance expectations!!

The products and outcome met and exceeded my expectations. The customer service is absolutely fantastic. Helped me through the process and followed up with me to ensure satisfaction. Would highly recommend Exterior Performance and already have. - Jeff

12 december 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 stars all the way. It really Works

5 stars all the way.
I was apprehensive at first, thought it was gimicky. Turned out the coating actually works. I got the clear polymer coat to go over my house. The interior wall during the summer would get ferociously hot....like pick what level of Dantes Inferno hot. After putting on 2 coats of the coating I retook an interior temp reading, 11 degrees cooler. I'm not sweating my butt off in the summer. I will be buying more soon to do the rest of the house.

12 december 2018
Review zonder uitnodiging
Logo Exterior Performance Coatings, LLC

Antwoord van Exterior Performance Coatings, LLC

Glad to hear our "Clear" Cool Coat Thermal Barrier Paint "Cooled" things down. Thanks for your project update.

Beoordeeld met 5 van de 5 sterren

George was extremely helpful

George was extremely helpful in the process of coating my home garage. He always took the time to explain what I needed to do and made insightful suggestions which saved me money. Thanks!

15 november 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointing performance

After reading reviews and the product description, I was excited to apply this to the exterior, South facing wall of my house in order to keep it cooler in the summertime. I followed all the directions including application rate and two coats. On the first warm day we had (high 70s), my wall was still blistering hot under the direct sun. There was absolutely no difference in temperature. Exterior Performance Coatings said there was a warranty, but when I contacted them, they were not interested in actually honoring a warranty. Rather, they implied it was user error. Pretty disappointing. I would NOT recommend this company to anyone.

2 november 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Bad product with no real help from the company.

Maybe the epoxy is good, but I’ll never get to find out due to a bad pigment.
I purchased a HyperREZ kit (3 gallons) with ford blue pigment. First off, for some reason my shipment was sent from Chicago to Norfolk VA via Las Cruces NM. Not sure how that happened but it add a week to a shipment that should have taken two days. Then when I opened the boxes a couple of days ago, the cans had taken an obvious beating and the was some leakage and cured epoxy on the bottom. It looked like I had enough epoxy resin to do the job, so no harm no foul. The issue is when I opened the Ford blue pigment can I found that the pigment had the consistency of two-year-old taffy. The directions tell you to mix the pigment before adding to the part b of the epoxy resin but there was no way I was going to be able to mix this pigment due to its thickness. I called George to verify that this was the way the pigment should look and feel. I took pictures of the box and of the consistency of the pigment and sent them to George. He assured me that that was about right and that I could take some MEK and thin the pigment. The problem is, I had to take a can opener and open the bottom of the pigment can just to get the pigment out of the can. I had to press it from one side with a broom stick to get it to come out the other side of the can. In doing so I had about 20% product loss because the pigment stuck to the inside of the can. It was nearly impossible to work with and was ripping the fingers off of the gloves that I was wearing while trying to remove the pigment from a now razor-sharp can. Once I got as much pigment out of the can as I could, I placed it in a 5 gallon Home Depot bucket. I was told I could thin the pigment and mix it with part B of the epoxy. I was told to keep mixing until the pigment dissolved into part B of the Epoxy. 30 minutes later I now had blue, watery part B and an inch to inch and a half of pigment laying on the bottom of the bucket solid as a rock. There is no way the pigment should have been in that state when I received it. When I spoke with George about the status of the part B and pigment he told me I wasn’t using the right mixing blade. The blade I was using was a halo style mixing blade and he told me I had to have a Jiffy style blade. The halo blade I was using was essentially half of a jiffy style blade. Not only that but the blade would have zero effect on the consistency of that pigment. I understand that George is not the technical person I would need to speak with, but there is no way this kit should be this hard just to get it into the correct state to deploy. It would be the equivalent of a customer complaining that their car can’t do 70 miles an hour and the car dealer saying they should be using a five layer air filter instead of a three layer filter.
George is a nice guy and genuinely tried to help but there was something wrong with that pigment and all he wanted to do was blame the mixing blade. I’m now out hundreds of dollars and have an absolutely useless epoxy Kit in a box. There was no attempt to even make it right, just a statement that he would call the manufacturer on Monday. I had a feeling that the pigment wasn’t right from the beginning but was told over and over again that the blue pigment is a thicker pigment. I guess I didn’t do a good enough job explaining exactly how thick it was, but I did send him videos and pictures showing exactly how thick it was. I could not even press my fingers into the pigment. That just can’t be right. Oh well, lesson learned. Some lessons are more expensive than others and this one cost me time and money. At least I didn’t attempt to actually deployed the defective epoxy on my prepped garage floor.

15 oktober 2018
Review zonder uitnodiging
Logo Exterior Performance Coatings, LLC

Antwoord van Exterior Performance Coatings, LLC

Replacement pigment and epoxy was shipped to customer at no charge to replace product that did not perform as expected.
All mfg of epoxy we work with recommend a Jiffy Style drill mixer be used for proper mixing and dispersing of pigments (has blades on both top and bottom of mixing head).

Beoordeeld met 2 van de 5 sterren

very little feedback from company

Purchased items from this company, however no way was provided to track these items even if the company stated it would be given. Called numerous times and even spoke directly to someone who said the info for tracking would be sent.
I no idea this would take so long to get to Ma.

10 oktober 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The product didn't perform as…

The product didn't perform as advertised. followed instructions as directed and set up way to fast. Re-tried and set up a little slower but would not bond to concrete.

5 oktober 2018
Review zonder uitnodiging
Logo Exterior Performance Coatings, LLC

Antwoord van Exterior Performance Coatings, LLC

As stated on the wesbsite, the 3246 Expansion Joint Polyurea has a 3-5 min gel time for quick back in-service times and requires pre-planning to use successfully. Lack of adhesion is due to contamination remaining on the concrete surface.

Beoordeeld met 5 van de 5 sterren

George in customer service/sales is awesome.

George in customer service had gone way beyond any other company that I had ever seen. I’m a homeowner doing a project. He asked me the right questions and recommended the product. He also gave me the exact amount of product I needed. I made a mistake in ordering and he caught it. Then notified me before shipping. It would have been a disaster if they just shipped it. I got tips on application and tools needed. George spent several hours on chat and on the phone so that my project came out as perfect as I could want.

5 oktober 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company and great customer…

Great company and great customer service. A portion of my order arrived damaged and they were quick to replace it without reservation. Also great with answering questions and assisting with application questions

4 oktober 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

Great company, and great owner. Went out of their way to get our order to us after delays in shipping.

3 oktober 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

High Quality! Great Product!

High quality product and great experience overall, highly recommended. George from Exterior Performance Coatings was very helpful and made my choice of product much easier. I will most certainly be ordering the VANDLGUARD NON-SACRIFICIAL ANTI-GRAFFITI COATING again from this company.

17 augustus 2018
Review zonder uitnodiging

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