This was an appalling clothing company. I ordered one of their highly priced dresses and needed to return it due to the size. There was no return information given and I tired to contact them several... Toon meer
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Ordered a dress from them….returned it as per the returns policy (July 1st 2025) including having it sent by Royal Mail recorded delivery and I’ve had nothing back despite sending numerous emails and... Toon meer
The dress is lovely, vibrant colour just as shown in the pictures. It fits great, the only thing I’d recommend is for the corseted back to be slightly longer, as the mid to lower back is rather loose... Toon meer
Bedrijf heeft geantwoord
The pants are really cute. However, shipping was fairly slow, the material is thinner than I would expect and the zipper flat out does not work, like at all. It doesn’t zip up or down and is completel... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2020 Extro&Vert was created with the vision of offering lasting fashion, timeless style and accessible luxury, to the modern-day consumer. A brand inspired by women who create more for themselves, we design day-to-night staples that empower the people that wear them.
Contactgegevens
Extro&Vert, Unit 12, Springfield Business Centre, Springfield Ln, M3 7JS, Salford, Verenigd Koninkrijk
- 0161 839 9494
- marketing@extroandvert.com
- extroandvert.com
2,7
Slecht
87 reviews
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Beautiful dress
I absolutely love the dress I ordered, it's beautiful and was perfect for an autumn event! The quality is fantastic and it arrived quicker than I had anticipated.
26 oktober 2024
Antwoord van Extro&Vert
we are glad you like it ! :)
Great dress as pictured
Editing my review. My emails were lost in spam and the website help me figure out my sizing. The dress is lovely in person, so I am glad the sizing worked out.
28 oktober 2024
Worst Customer Service Ever
Ordered a jacket,was too big. Returned for an exchange. Over 2weeks later not heard a thing back despite sending 2 E Mails and leaving a message to be contacted on Instagram. No refund,no jacket. Out of pocket by £40. First time I’ve used the site,will be the last.
17 oktober 2024
Review zonder uitnodiging
Dress was beautiful and the shipping…
Dress was beautiful and the shipping time was not to long.
25 september 2024
Skirt pattern off
Skirt pattern is completely off on back side. Sent message and photos and no response
24 september 2024
Dress fits everybody
The dress is really amazing and fits perfectly !!! You just have to adjust the straps and lace at the back. It arrived in 6 days in Paris and I really love it. Got so many compliments !
Thank youuuu
27 september 2024
Lovely Quality
Really loved my dress and got lots compliments from it. Deliver just in time for my holiday!!!!!
28 september 2024
The experience was great for a…
The experience was great for a multitude of reasons.
Firstly, finding my size was very easy with the way the layout of the website is. The option for cup sizes as well was extremely helpful and made me more hopeful about the dress.
The checkout process was very straightforward, with the 15% off being a great addition.
Lastly, delivery was quick, with the option to track my order being very handy. The packaging was also very clean, with the opening of it being very efficient.
Overall I am thrilled with my experience with extro and vert and will definitely be buying from them in the future!
24 september 2024
No refund and no contact
I decided to send my order back, I received confirmation from the postal company that my parcel had been delivered back to Extro&Vert on Monday 2nd September. I have not had an email from the company to say they have received my return, nor have I had a refund. I have reached out to customer service twice and again have had no reply. I'm so disappointed, what a terrible experience. My order number was
EV 2933
29 september 2024
Review zonder uitnodiging
No refund for weeks
I reached out to customer service, but I still haven't received any response regarding my return! Where is my refund? My order is EV2904
Very bad experience!
5 september 2024
Review zonder uitnodiging
Antwoord van Extro&Vert
Hi Phuong, thank you for your review. I've shared your feedback with our customer service team and we're really sorry for your experience and delayed response. I can see your order has now been refunded. We're sorry for the inconvenience and will work to do better next time.
The dress fits like a glove!
The dress came super fast, the packaging was so cute. I would definitely be shopping with them again. The quality, the fabric is amazing. I thought I was going to need some altering of the dress but the length first great. 10/10 for me.
30 augustus 2024
Antwoord van Extro&Vert
We appreciate your custom and happy to hear you love your dress.
The dress is lovely
The dress is lovely, vibrant colour just as shown in the pictures. It fits great, the only thing I’d recommend is for the corseted back to be slightly longer, as the mid to lower back is rather loose which seems a bit odd when everything else is tighter fitting. This isn’t that noticeable though so it shouldn’t be a major issue, were u to consider buying it.
29 augustus 2024
Antwoord van Extro&Vert
Thank you for your feedback on fit Christine, i'll share this with our design and product team. We appreciate your custom and happy to hear you love your dress.
The clothing was great quality.
The clothing was great quality. I was really surprised, Definitely read the size chart though, I accidentally ordered many things in a size too big.
27 juli 2024
Antwoord van Extro&Vert
Hi Brit,
Thank you so much for your feedback! We have passed this onto our garment and fit team. We're delighted to hear you love your pieces.
Best wishes
EV
absolutely no reply for weeks about my…
absolutely no reply for weeks about my return - tracking has said this was recieved but no reply for CS or response on email or instagram - will be taking this to court for my refund
29 juli 2024
Review zonder uitnodiging
Antwoord van Extro&Vert
Hi Sarah,
I am so sorry you have received no reply regarding your return. I can see your order has been refunded and your email responded too. We are terribly sorry for the delayed response and this feedback has been shared with our customer service and management team.
Thank you for your feedback.
Team EV
No way to return
If you cant to return the item because it doesn't fit you, the shipping fees are yours. The shipping fees from an EU country to the UK was more than 20€!
So you're stuck with your unfitting garment.
26 juni 2024
Antwoord van Extro&Vert
Hi Clèmence. Thank you for your feedback, I have passed this on to our customer service and logistics team. Our returns policy currently reads that all returns outside of faulty returns are to be returned by the customers courier of choice.
We're sorry for the inconvenience caused at this time.
Thanks so much
EV
Antwoord van Extro&Vert
Thank you for your kind review Ouma. We appreciate your custom and happy to hear you love your dress.
Thank you so much.
Team EV
super fast delivery and good quality of…
super fast delivery and good quality of the product, exactly like in the picture
27 juni 2024
Antwoord van Extro&Vert
Thank you for taking the time to review us Lucia. We appreciate your kind feedback and custom.
Team EV
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