Eye2eyeoptical Reviews 8

I came 2day to collect my ordered glasses as yesterday optician sent me text to collect glasses and when recipient asked me to wear and check..
After checking I request to recipienest that its blaring my eyes and then she replied me go home and start using 2morrow because you already wear ur old glasses since this morning..
When I replied that I did not wear that's my old glasses broken in my pocket..
And she was not listening me as well.
Then she started that you are shouting me and you will not be tolerate and NHS is very Strict about abusing their staff
Which I regret about shouting and request her to adress my points
But instead she help me she starts shouting and also refused to handed me Complaint form.
She also said to me to come next week if you problem with these glasses.
I never ever had this type of attitude anywhere in NHS Workplace 🙄..
She not only upset me..
Disgraced me in front of others waiting for their appointment times.
She refused me to get help and she also threatened me to Complaint NHS..
Refused my request to adjust the glasses..
I m very upset
Depressed 😔
And hopeless..

They can improve by listening and most importantly apologising . Missing an appointment isn’t a crime it’s life!

Avoid this place. I came for a pre-booked eye test (after arranging precious time off work) only to find the shop shut with a sign on the door that the patients would be contacted; this never happened!!! The same confirmed by another customer showing up, booked on the next slot after me. VERY UNPROFESSIONAL.

I went to choose new glasses and Charlene was first class in helping me with fit and type that would suit me. The choice she gave me was above and beyond what I had expected and her patience was very high.

Ive used Eye2eyeoptical service twice now for reglazing some frames. Great service and communication. They were very helpful and I'll certainly be using them again.
Cant fault them.

sent e2e a message on monday, sent frames with prescription on tuesday with RM 24hr delivery. specs on my face 1pm friday same week.my vision is good to go with the lenses. awesome customer service. vfm off the chart. this is the second or third time i have had similar service, fan boy and won't hesitate to use again

Terrible customer service. They will spend every living minute to find ways to NOT ANSWER your queries. They go like "please check our old emails to see if this query is necessary". Yes Dear Teacher, you can go bully some 5 years olds to satisfy your need to lecture around. Thanks but I am going elsewhere. Those Hongkong ebay sellers have far better customer service than you.

Excellent quality of lenses. Fast shipping and very good communication.
You wont regret getting your frames reglazed.