Ordered a personalised t shirt 2 weeks ago on behalf of a family member who is not confident ordering online. It has not yet arrived and despite emails being sent by them, they have had no response b... Toon meer
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After a mess up from Royal Mail not delivering the gift but saying they had delivered it, I contacted Facegift who very kindly said they would send me out another gift. I really appreciated the respon... Toon meer
Bedrijf heeft geantwoord
Excellent service First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage. An excellent company. Would definitely use them again.... Toon meer
Would highly recommend. I purchased the personalised cushion for my grand daughter’s nursery and it came exactly as advertised and the quality on this product is amazing! Definitely worth the mone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Face Gift, a proudly UK-based company, based in the heart of Huddersfield. Recognised for its authentic and unique products, Face Gift is the ideal platform for those seeking personalised gifts that bear meaningful value and create lasting impressions. Established on the grounds of love for individuality and uniqueness, Face Gift has built its brand in offering wonderfully personalised items. Each of our unique gift options is enhanced by photo personalisation—a thoughtful touch that brings joy and nostalgic memories, instantly making the gift more personal and memorable. Our diverse range of items includes mugs, cushions, prints, keyrings, and so much more. The hidden charm of our gifts is that they are designed and produced entirely in the UK, from the first design sketch to the final product, ensuring that you are buying homegrown and quality-ensured products. At Face Gift, our commitment is not only to provide unique gifts but also to deliver an unparalleled shopping experience. That starts with a user-friendly online interface, secure payment methods, and ends with fast, safe, and efficient delivery services. Our corporate mission surpasses mere transactions. We aim to be a part of your special moments, to help you encapsulate beautiful memories within our products, and to bring smiles when your loved ones open the gifts customised by you — and for you — at Face Gift. Face Gift prides itself on ensuring customer satisfaction and is always here to aid you in finding the perfect personalised gift. We invite you to experience Face Gift and to discover the joy of personalised gift giving! Be assured, when you choose Face Gift, you are choosing a deluxe service with high-quality products designed to delight every time. Thank you for your interest in Face Gift - where your photos mould into memories, and the gifts you choose become keepsakes treasured forever!
Contactgegevens
1-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- trustpilot@facegift.co.uk
- facegift.co.uk
4,5
Uitstekend
228 reviews
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very nice gift
Very nice gift. Looking forward to seeing my husband's face at Christmas!
27 november 2024
Antwoord van Facegift
I hope he liked it! Thank you so much
Antwoord van Facegift
Thank you Angela. Really appreciate you taking the time to leave us a review
Faultless customer service and…
Faultless customer service and beautiful products. Couldn’t recommend more.
22 november 2024
Review zonder uitnodiging
Antwoord van Facegift
Thank you so much!
Lovely mug thank you
12 november 2024
Antwoord van Facegift
Thank you Jennifer. Appreciate you taking the time to leave us a review.
Lovely mug with my dogs picture all…
Lovely mug with my dogs picture all over,, very happy with the quality and cost, thank you
30 oktober 2024
Antwoord van Facegift
Thank you so much Joanne
Great gift
Would have given this 5 stars if it came in a nicer box as I’d bought it as a gift .
🎁
Fast delivery and good quality cup .
Fun present to give with your own design/ photo on .
8 november 2024
Antwoord van Facegift
Thank you so much for the review and we will take your feedback on board. James
Excellent
I ordered the personalised cup. Great product, very clear picture of our dog all over the mug and super quick delivery. Great value and would highly recommend
7 november 2024
Review zonder uitnodiging
Antwoord van Facegift
Thank you Philippa. So glad you liked it!
Suspected Scam!
I very much like the mug you sent when I eventually got it and James was very helpful in quickly finding the cause of it not being delivered and then forwarding to the correct address at a further cost of £4.99. Whilst I agree that I did not correct the address shown on the order confirmation as I didn’t notice but I also categorically dispute that I gave such an obscure address on the order. Why and how would I? Needles to say it was very annoying.
25 oktober 2024
Antwoord van Facegift
Chris I am very disappointed with your review. After the delivery address was submitted with the wrong address I did my best to get your order to you and actually lost money on your order in order to provide a good experience. Negative reviews like this are really damaging to my small business which I work really hard at.
As explained in email, there is no human interaction between what is typed into the delivery address form and what is received in the email. The fact that parts of the address matched what your actual address is shows that there was no mix up on our end.
I’d kindly ask you to reconsider your review and remove the word scam or remove it all together as I feel it is really unfair after the extra cost and time spent to get a replacement to you after your own mistake. I suspect it was your browser auto filling some of the fields maybe.
Please take a look at our other reviews on trustpilot and Google reviews for hundreds of happy customers reviews.
Thanks
James
Antwoord van Facegift
Thank you Mandy. Really appreciate your support!
Quick delivery
Quick delivery
Perfect gifts
Would definitely recommend and will use them again
16 oktober 2024
Antwoord van Facegift
Thank you June what a kind review!
Antwoord van Facegift
Thank you Jane I hope they liked them!
Very quick and prompt service and…
Very quick and prompt service and beautiful product
9 oktober 2024
Antwoord van Facegift
Thank you Sue. Glad you liked it! 🥰
The mug I ordered arrived quickly
The mug I ordered arrived quickly and was of high quality. It is a perfect Christmas present for my daughter, who has recently got a beautiful Bernese mountain dog. Thank you Facegift!
19 september 2024
Antwoord van Facegift
Thank you Catherine! Really appreciate it
Antwoord van Facegift
Thank you Donna for your kind review
Antwoord van Facegift
Hi Carole, thanks for your review. We're delighted you found the product beautiful and excellently personalised.
Photo Mug for a gift
Easy ordering item kept up to date with delivery and printed mug looks lovely. Very happy
4 september 2024
Antwoord van Facegift
Thank you Tracey for your kind review
Lovely idea of photo on a mug and very…
Lovely idea of photo on a mug and very speedy delivery
4 september 2024
Antwoord van Facegift
Thank you for taking the time to review us Caroline. So glad you liked it!
Antwoord van Facegift
Hi Pauline, thanks for your review. We're glad you were pleased with the quick service and lovely quality.
Quick service
21 augustus 2024
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