faizasaqlain.pk Reviews 

Absolutely love Faiza Saqlain! The outfits are beautiful and exactly as pictured online. The quality, detailing, and finishing are even better in person.
What really makes the experience stand out, though, is the team. It’s wonderful to see a brand led by women, for women, with staff who are genuinely courteous, helpful, and make you feel so comfortable. A special thank you to Sarah and Sumbal Younus, who went above and beyond for us.
They promised us two different orders by specific dates and delivered both exactly on time. We actually wanted to order even more pieces, but instead of just taking the order, they were completely transparent about the timeline and told us honestly which articles could realistically be delivered in time. That kind of honesty means the world to me and says so much about a brand.
Beautiful clothes, exceptional service, reliable delivery, and most importantly, people you can trust. 1000% recommend Faiza Saqlain! 🤍

Delayed nd pathetic services. No doubt their quality is awesome but to wait for order to receive is 8 to 10 weeks which is really not accepted for simple garments. Worst part is customer care, one sys go there, one says go there and nobody cares. They don't have empathy sympathy or anything for customers. They are lotting people and no respect at all

I am Faiza’s Customer since her Masha collection came. True fan of her creativity and quality and of course the customer service. Yes in these years there were few bumps. But that’s perfectly normal. Nothing too serious. My recent purchase is from there Lahore branch. It was online transaction went super smooth. The guy name Salman who was helping me via whats app was super helpful and made transaction very smooth by creating an online payment link. Also he helped me with all the pictures and details with measurements and sizing. Thank you.
And will definitely recommend Faiza Saqlain to everyone.

The outfit I ordered came and the color was completely different. It’s states it is ivory gold and mine arrived very gold due to color conscious I would have never ordered the very gold , however when I sent the pictures they requested they were adamant that the colour is same even though they sent the sample picture compared to mine, it looked completely different they said pictures are filtered and excuses. And that my claim is invalid, however I was merely pointing out the colour and did mention that I’m not after any refund and exchange offer would have been acceptable however I couldn’t have taken that option either I can’t return it as our wedding is in a weeks time. I will not recommend them due to poor customer service. Happy to copy and paste the conversation if I was able to attach a picture .

Very disappointed with my recent purchase from Faiza Saqlain’s Ready-to-Buy collection. I bought the Kiara (Black) outfit, and the dupatta arrived ripped in several places. Since I live abroad, I couldn’t check it within their 7-day policy, so they refused to help. To make matters worse, the pajama ripped the very first time I wore it. For a premium designer brand, this level of quality is unacceptable. What’s the point of paying so much if the quality doesn’t match the price?

I bought the Vevina Pishwas from Faiza Saqlain, and it was absolutely stunning. The silk fabric is beautiful, the stitching is very neat, and the outfit fit perfectly according to the given measurements
The delivery took around 6 weeks, and I paid approximately $90–$95 CAD, which included shipping and all extra charges. Thankfully, when I received the parcel through DHL, I did not have to pay any additional customs or duty charges.

Overall, I am highly satisfied with my purchase and would definitely recommend this brand.

Bestilte for andre gang nå. Klærene var hjemme på 10 dager som lovet. Bra kvalitet på varer.

Writing another time
Faiza saqlain customer service is the worse I have seen so far.
I simply asked to update the size to medium. They said it’s not possible tp change or cancel it!
Very disappointing…

This is the worst website ever no concept of customer service , a casual item for 8 to 10 weeks on delivery , they are saying they will not ship my item because I said I will raise a dispute like they were shipping it anyway cowboys and a perfect joke of a company should not even be trading

Extremely bad at customer service. Stupid website having same dress as pret and ready to ship to confuse customers.

Ordered a peach color dress of PKR 60,000 and received tea pink color and then they just won’t even accept. Such waste of money on third class so called brand.

I had a very disappointing experience with Faiza Saqlain. The outfit I received did not match the quality or craftsmanship shown in the photos. The fabric felt cheap, and the stitching was uneven in several places. For the price point, I expected far better attention to detail.

Customer service was another letdown. It was difficult to get a clear response regarding my concerns, and the overall communication felt slow and unhelpful. Alteration support and sizing guidance were also not as reliable as advertised, which made the whole process frustrating.

While the designs look beautiful online, the actual product and service did not live up to expectations. I would be cautious before ordering, especially if you're relying on accurate sizing and premium quality. I would advise everyone not to buy items based solely on the pictures.

I am living in Sydney and this is my third transaction from Faiza Saqlan. I did receive some dresses last year and I was very satisfied with the customer service, quality and material, everything was meticulous.
Customer Sales person Mr Salman Awan had been very help full during my current transaction. He has made my order transaction easy. Salman, has gone up and beyond to help us over seas Pakistani’s to order things of choice. Hoping to keep a good relationship with your company and looking forward to receiving my 3 articles ordered, on time and good quality as my previous experience.
Thanks
Tehseen Hydet

Below zero customer service and they don’t care for anything related to customer issue. They never ever deliver the dress on time.

Bad quality fabric
I'm extremely disappointed with the silk dress I ordered from this brand. The quality is subpar, and after wearing it for just 2 hours on Eid, I noticed white lines all over the dress. Their designs may look great on models, but the fabric is cheap and not worth the investment. I've tried contacting them on Instagram, but they've ignored me, even after sharing pictures and a video of the dress. Spending 38,000 Rs on the dress, plus 10,000 Rs for stitching and shipping to the USA, is just not justified. 😭

I purchased a dress from Faiza Saqlain and, as a regular customer, I was extremely disappointed with the experience. I bought the dress and within just two hours requested a return or exchange with the same collection or any other item. Unfortunately, they refused to accommodate the request.

As someone who has supported the brand before, I expected at least some level of courtesy or flexibility, especially given how quickly the request was made. Living in Canada has shown me how businesses value their customers and try to help even when policies are strict.

Sadly, this experience felt very different. Customer service should matter as much as the product itself. Because of the way this situation was handled, I will not be shopping with Faiza Saqlain again.

Pathetic Services and worst brand!
Ordered a dress from UK for Pakistan’s wedding on 14th Feb.
Paid for it and after a week they got back to me saying there was a glitch in website, dress was never available! I asked for the refund and it has been 2 weeks I am chasing them and they say they will process the refund but do nothing.
WHAT A BIG NAME NAME AND A BIG SHAME ON THEM! its Pakistan’s culture if they would have done this in the UK I would have sued them already!

Hello salam , I am from Canada I ordered one engagement dress from Faiza Saqlain in online order , they said will be ready by 4/5 week but after 3/4 month that was not ready and we were keep asking they said quality check ho rahi h and in same situation our event passed , it happened with every other overseas family she don’t give dress on time — I have reqest to peoples plz don’t. Order from her your main event dress she is not relay able—

I ordered the Delal dress from Faiza Saqlain for my wedding and it was absolutely perfect, exactly like the photos. All my modesty requests and alterations were done correctly, and the team was responsive and helpful throughout. The dress arrived earlier than expected, the quality and weight were amazing, and the skirt fullness was beautiful. Even the packaging kept everything in perfect condition. Couldn’t be happier!

I ordered the dress #shelina from here. I approached them via Whatsapp on Saturday, Monday and Tuesday (it was my last time texting them on Tuesday. I was going to place an order with an Indian designer the next day). However, on Tuesday they responded, after which I placed my order for a "ready-to-ship" dress. I crossed my fingers and selected #shelina dress as the price was alright and it was also what I kinda wanted. I am tired of seeing women wearing wayyy too sparkly dresses here in Germany & the U.K. at events. Hence why, to me Shelina seemed like a true eastern dress. As soon as I made the payment, delivery was quick. I have an app called shop and it kept me updated about my parcel. Upon its arrival in Germany, I was sent an email from the customs department. Once I paid the fee online, the package was delivered the next day.
In short, I received the dress within 5 days. The cuts, the stitches and the way it drapes did not disappoint me at all✌🏼. I'll be definitely ordering more from them again, if they have more eastern designs like these especially with lesser bling bling and more mixed colours in these styles.

Awful customer service, extremely unhelpful and unresponsive!!