Farmers Insurance Reviews 282

I have farmers insurance company, Bristol West and I'm very disappointed and dissatisfied with the customer service, they tried talking to me as if I'm a kid and don't explain things and when I ask them again they gets upset and says they don't work for the mortgage company, I didn't say farmers insurance company do, I only ask why I'm getting letters stating they have not received information from farmers insurance Bristol West company, and that when the manger and one of the customer service representatives was difficult and very disrespectful, so I let them know you don't have to be disrespectful I'm just asking about did you send out the paperwork to the mortgage company. If you talk crazy to me I will talk back crazy to you. By the way I texted them and stated I was writing a negative review and they texted me back and said no one reads the reviews anyway so go ahead : I saved a text from farmers Bristol West customer service statement that don't care because people don't read reviews, I have it to verify if anyone needs to read it for themselves from the customer service representatives of farmers insurance company Bristol West : Again I'm very unhappy with the attitude of the farmers insurance company Bristol West mgr and customer service rep

Have had farmers insurance for a few years now through an agent. I've had an excellent driving record with no accidents and no tickets for over 2 decades. Yet, every year, they have raised my premium. Why?
When you call, you can't even speak to the decision makers themselves as they refuse, speak to your agent. Well, your agent doesn't know or have any useful info either. No reward for being a good driver.

Nick Adamo & Nathan Alpers, Farmers Insurance Agents in San Marcos, CA, always impress me. And I'm a skeptic! Nathan Alpers is my agent. He consistently goes beyond my expectations in customer service and especially in saving me money. Nathan recently changed my Home Owners Insurance carrier to Farmers and literally save me a few thousand dollars (no exaggeration [that's why I said "literally"!]). I've been a long-term customer and I greatly appreciate Nathan & Nick. Keep up the great work, guys!
Sincerely,
Dave Mulcahy
Escondido, CA

I purchase a 10 year annuity at 5.8% guaranteed. The first 3 months I have been shorted on every payment. Getting no help from the customer service department at Farmers I got the financial advisor who sold me the policy involved. He still hasn’t heard back with a response It has been over 3 weeks

I should have came here first and saved myself this frustration these past couple months.

Absolutely terrible company. Ryan Reader is the most insulting, rude and unprofessional agent I’ve ever worked with.

Our mortgage company failed to send our insurance payment from escrow back in September 2025, which resulted in us receiving a cancellation notice. We immediately contacted Ryan and paid the full year’s premium out of pocket to avoid losing coverage. At that time, he assured us he would submit the necessary information to our mortgage company as our mortgage was sold shortly to another after purchase which Ryan explained to us, so the payment could be processed and we would be reimbursed for the duplicate payment.

Unfortunately, that never happened. Now Ryan is back tracking and saying we wouldn’t be reimbursed.

Despite multiple requests for clarification, Ryan refused to speak with us by phone and would only respond via email, which made the situation more confusing. I even had a representative from our mortgage company reach out to him directly twice and provided their name and contact information so he could coordinate the reimbursement. He never returned their calls either.

When Ryan finally did call us today, he repeatedly spoke over me while I tried to explain the process outlined by our mortgage company, and ultimately hung up on me when I asked him to stop interrupting.

To make matters worse, he insisted that reimbursement from the insurance company was not possible based on his “10 to 20 years of experience,” and that only the mortgage company could issue the refund to me directly. However, after speaking directly with my insurance company today (something you would think my insurance agent would do for me to get his commission), the insurance folks were professional and actually willing to help, I was informed that once they receive payment from the mortgage company, they (the insurance company) will in fact reimburse me directly, not my mortgage company like Ryan kept insisting, exactly what I had been trying to explain all along.

Overall, this was an incredibly frustrating experience marked by poor communication, lack of follow through, and unprofessional behavior. I strongly recommend using caution if considering this agency and keeping close track of your payments.

This insurance company is a scam. Their home policy is not cheap. When it comes time to claim, they do know how to deny with generic reasoning like "damage not due to wind", "wear and tear" so that it is very difficult for you to fight back. Best to avoid them altogether.

Farmers gives me a quote and finalizes everything. All papers signed and printed and they directly stated everything has been finalized and I am OKAY TO DROP MY INSURANCE PROVIDER explicitly... I drop my other insurer... A month later Farmers calls me and says that I need a new fence or they will drop me... I told them they said everything was finalized and this incorrect sequence leaves me out of luck when if they where just honest, I could have done the fence under my old insurance provider... They essentially cost me 2,500$ for lieing to get my business... If I press the issue I might win but then would have to put up with finding a different insurer with my bad mark. They optimize for how much they can screw you to make it not worth legally fighting it.

This is the company for you if you want to be monetarily RAPED. Supposedly they sent out rate increase notices in November 25 mail. I never received that information. Received it on 16Mar26,-premiums increase almost 100%. When I called to investigate, No one can give me a good answer for the increase .

What a garbage insurance company. Agents do nothing more than scam the insurer. Going back to State Farm.

People,American citizens. This has to stop it has to stop. We pour so much money into these companies and they do nothing for us. We have the power, its 2026 let's cancel them, you can cancel your insurance find better one. Farmers need to be canceled. A person with no insurance hit my car he was found not at fault, the investigators did a horrible job, only thing they had to do was look at the millions of camera that caught the accident. Im 40 never been in one accident in my life perfect driving record. My point is they are suppose to be on are side help us we the people are the reason they raking in millions. Nomore let's stop supporting maybe they might get better. Enough is enough. My friends let's cancel farmers I will be going on every platform social media to make sure we are heard Farmes messed up. I used to love Farmers. On top of everything medical person lied in a report that is wat set me off. So im canceling. Csncel with me.

My son is getting a misdemeanor charge because he had your insurance and switched it from his car to his truck he had SR22 however the agent didn't put the SR22 on the truck therefore his licensed got revoked and he had no idea and the agent said there's nothing they can do about it!! Wow!

After inspecting our home and writing our policy farmers said our contents policy of over 200k was void because our roof was not new. This is after they inspected roof and wrote the policy. We are having to sue Farmers as they underpaid nearly everyone who filed a claim in my town after a hail storm. My agent would not take my calls and all claims for the storm were farmed out to a cutthroat out of state adjustment company. Farmers also wrote us that we refused to let their adjusters examine our damaged home so our entire claim was void. When the farmers hired inspector came an attorney and 9 witnesses saw him on our roof and in our house. He was welcomed and stayed for an hour. I HAVE PHOTOS. Farmers is terrible and should be forbidden to due business in NM. They also cancelled our policy because we filed a claim. This company is a disgrace and a stain on the industry.

If I could leave no stars I would. I cancelled my policy the first week of February to be effective March 1. I saved over $100 per month going with GEICO for the same coverage. I submitted a signed letter of cancellation which they confirmed they received. Despite this, they debited the payment for March from my account. When I called to have it reversed, they said they would have to mail a check. I asked to speak to a supervisor and was told there was not one available and someone would call me back. They did not. RIDICULOUSLY POOR CUSTOMER SERVICE. I stopped payment at my bank which cost $35, but I refuse to just let them be this incompetent and refund my money via mail whenever they get around to it.

If I could leave a zero I would. The never mailed our declarations renewal and upped our insurance by over $7,000. When I called to inquire they had no answer. I called other companies and got the same coverage for a fraction of the cost. I then cancelled out insurance with them. They then went ahead and withdrew a payment from our account anyways! I have been dealing with their "customer service" for almost a month to get a refund and they refuse. Their customer service is based elsewhere. STAY AWAY from Farmers!

I have had few experiences with insurance companies but Farmers has got to be if not the worse, one of the worst there are. I am in the middle of a claim because one of their clients hit me from behind and the adjuster, Corey Young, has just ignored me from the beginning. What a pain to get this company to process a payment. they sent me a check for what they consider fair for less than half of what a repair shop would charge and there has not been any way to get them to answer to me.

Farmers is TRASH..!!!
STAY AWAY FROM THIS SCAM INSURANCE,,!!!!
they never cover you,never support you if accident happens,!!
They don't answer your attorneys phone or emails,!! Keep on ignoring you AND your attorney,,!!!!
FARMERS IS SCAM...be careful with this trash corporation...
Also,their price is triple more than others,!!!!!

I changed my personal and business to Farmers after being quoted. I provided my previous policys so i could get the EXACT coverage then paid on the spot over $12000.00. Upon learning that the coverage was not the coverage i was promised i cancelled it. This was in November 2025. I still havent gotten my refund and am told that they can do nothing about it but wait. HORRIBLE SERVICE AND COVERAGE, BEWARE

FARMERS IS THE WORST INSURANCE WE HAVE EVER HAD. THE ABSOLUTE WORST. A TOTAL RIPOFF
HAD A SMALL COLLISION. THE REPAIRS ARE 2000. OUR PART IS 1000.00 THEY REFUSE TO PAY IT BECAUSE THEY SAY THE TRUCK IS OLD! RIP OFF COMPANY BEWARE DO NOT DO BUSINESS WITH THEM

Buyer Beware this company is a scam ,we had a wind storm this past September shingles were blown off our roof causing water damage inside our home we tried to make a claim and we're denied the adjuster said the damage was due to ( normal wear and tear ) which is the only thing NOT covered in my 89 page policy I had to have the roof inspected by a roofing company that found the roof was in good shape and we should've had no problems with the roof for at least 10 to 15 years if it weren't for the wind damage, we sent those findings to farmers / foremost and they continue to deny the claim and I was forced to hire an attorney and there still has been no resolution to this matter save your money and use a different company ! unless you want these headaches

I was a 35 year customer of MetLife. When Farmers bought MetLife, the customer service went to hell. I attributed it to integration pains. Then over the course of three years my insurance cost went up 3X. Then i had a minor claim where my truck mirror was struck and broke, $675 claim. The next policy they doubled my auto insurance... for five cars, four drivers $9000 for six months. I got rid of the five vehicle and they raised my six month rate to $11K. WTF? I asked them for a rate review and I was told more cars cost less. If i raised my deductible from $200 to $1000 they would save me $300 per six months. These people clearly did not want me as a customer, There were no claims accept the one small mirror, no home owners claims, always paid on time. Farmers sucks, ruined MetLife thru aquisition. Go to any other insurance company. Run if you are a customer. I'm now paying $2800 for six months same coverage - Farmers is a rip off scamming icehole company.