The packer was awesome, very thoughtful in ensuring items that could leak were packed inside a plastic bag for extra protection, which I really appreciated. I usually don't get this level of thoughtfu... Toon meer
Bedrijf heeft geantwoord
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Excellent company - we order our staff pre-made frozen and fresh ready to eat meals from Farroh and they are always greatly received and enjoyed. The meals are generous and tasty. Delivery is also sup... Toon meer
Bedrijf heeft geantwoord
Delivery was good, fast. Could you please put bigger stickers on to indicate it needs refrigeration? There was a tiny sticker that wasn't seen so the package wasn't put in fridge. Otherwise great, tha... Toon meer
Bedrijf heeft geantwoord
An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contactgegevens
Auckland, Nieuw-Zeeland
- farro.co.nz
4,5
Uitstekend
2K reviews
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Antwoord van Farro
Thank you for your review. We're so pleased you're happy with your Farro Online experience!
Farro was great, but delivery went to wrong address
Farro was great, though one item was removed without explanation. It was sold by weight, so could have been substituted.
The biggest problem was the delivery driver left the wrong package. We got someone else's order. She said we signed for it, but my camera shows she just dropped it and left. Didn't even knock or ring Doorbell.
Fortunately, the customer who got our order was honest and we were able to get the right package to the right person.
Not a good experience when you're paying for delivery and you don't even get the minimum standards.
9 juli 2026
Antwoord van Farro
Thank you for your review. We are so sorry to hear of the issue with your delivery. We have sent you an email regarding this as this is not the level of service expected from Farro.
Antwoord van Farro
Thank you for your review. we're so pleased you enjoy our meals!
Really bad second weight issue with…
Really bad second weight issue with produce in three weeks at Lunn Avenue promised promised to come back to me on this and have not. Commerce Commission issue for sure
9 juli 2026
Review zonder uitnodiging
Antwoord van Farro
Thank you for your review. We have received your separate feedback and are extremely concerned, we are taking immediate steps to address this. We thank you again for bringing this to our attention and will be in touch.
Antwoord van Farro
Thank you for your review. We're so pleased you enjoy our meals and are happy with Farro online! We look forward to seeing you online again soon.
No communication
There was no communication as to where the deliverer was. I did wait outside for the 15 minutes before 9pm because the reception closes at 7.
It was cold.
Food arrived at 9 15
5 juli 2026
Antwoord van Farro
We're sorry to hear about your delivery experience and appreciate your feedback. We've shared your comments with our delivery partner, as better communication and on-time delivery are both important to us.
Antwoord van Farro
We're sorry your order arrived with a broken item. We're pleased we could resolve this for you with a refund, and we appreciate you bringing it to our attention.
Easy to order the delicious food
Easy to order the delicious food and great communication.
26 juni 2026
Antwoord van Farro
Thank you for the great review!
The recipient of the meals was very…
The recipient of the meals was very happy with them and said that they were delicious.
24 juni 2026
Antwoord van Farro
Thank you Shirley. We are so pleased that they enjoyed our meals.
Great customer service
1 juli 2026
Antwoord van Farro
Thank you. We are pleased you had a good experience
Antwoord van Farro
Thank you for your review!
Very happy
Very happy, I ordered a delivery as a gift. Great communication and easy to use website.
☺️
29 juni 2026
Antwoord van Farro
Thank you for your review. We're so pleased you are happy with your Farro online experience.
Antwoord van Farro
Thank you for your review!
Great service very efficient and fast…
Great service very efficient and fast delivery and food tasted amazing!! Thanks
28 juni 2026
Antwoord van Farro
Thank you for the great feedback!
Easy to order
Easy to order. Efficient delivery. Fresh pickings.
My reco thou is when you choose kgs, how many approx you’ll get; like apples or carrots etc
Also couldn’t order Westmere sausages under 1kg. I just wanted 2!
21 juni 2026
Antwoord van Farro
Thank you for your reivew! We've passed your suggestions about showing approximate quantities for weighted items and allowing smaller quantities of Westmere sausages on to our E-Commerce team for consideration.
I just wanted to say a huge thank you
I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went above and beyond to make sure the package was delivered on time.
We really appreciate the fantastic customer service and willingness to help. Thanks again for making it happen! 😊
17 juni 2026
Antwoord van Farro
Thank you so much for your kind words! We're delighted we could help get your care package to Waiheke on time, and we'll be sure to share your lovely feedback with the team. 😊
Great food and it was delivered when we…
Great food and it was delivered when we wanted. The ready made meals are just delicious and perfect gift for someone that just needs some support in their life.
18 juni 2026
Antwoord van Farro
Thank you for your kind review!
Antwoord van Farro
Thank you! we are so glad you enjoyed the food :)
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