Beware: They sent me an inferior diamond than what I ordered I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. H... Toon meer
Great customer service, worked with us every step of the way. Roger was patient and very accommodating through whole process, sometimes taking 3-4 calls a day from us and often answering the same que... Toon meer
I am thankful, amazed & very impressed with the awesome customer service & high quality jewelry of fascinating diamonds. I will certainly be talking about them with high praise! Thank you for putting... Toon meer
Bedrijfsgegevens
Over Fascinating Diamonds
Geschreven door het bedrijf
Custom Jewelry Design
Geschreven door het bedrijf
- We provide a modern online platform that allows you to create personalized jewelry pieces tailored to your preferences
- Lifetime Warranty
- We stand by the quality of our products with a lifetime warranty, ensuring long-term care for your jewelry.
- 30-Day Return Policy
- For customer satisfaction, we offer a 30-day return policy, allowing you to return or exchange or return the items within this period for a full refund
Lifetime Warranty
Fascinating Diamonds® commits to be the jeweler for life, forever taking care of your treasured diamond jewelry.
1.Checking the ring for loose stones and tightening them.
2. Ring cleaning polishing and Rhodium Re-dipping.
3. Replacing the missing tiny side stones which are pave or micro pave set.
Contactgegevens
42 West 48th Street 16th floor, 10036, Manhattan, Verenigde Staten
- 212.840.1811
- info@fascinatingdiamonds.com
- fascinatingdiamonds.com
4,5
Uitstekend
115 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beware
Beware: They sent me an inferior diamond than what I ordered
I ordered a specific lab-grown diamond with its IGI certificate number (LG727572151, 3.30 ct, oval cut, color E). They sent me a DIFFERENT diamond with another certificate number (LG787659723, 3.35 ct) and of inferior quality to the one I selected and paid for.
They never notified me about the swap. If I hadn't checked the certificate numbers and measurements, I wouldn't have noticed.
They tried to substitute the product without my authorization. This is a bad business practice.
Check EVERYTHING when you receive:
· IGI certificate number
· Exact weight and measurements
· Compare the stone to the certificate
Don't just trust the invoice. Buying here is a risk.
5 mei 2026
Antwoord van Fascinating Diamonds
Hello Grace,
I 100% agree with you about not calling you about the diamond. We should have called you before setting the 3,35 ct E-VVS2 "(IGI # LG787659723). I'm sure there was something about the 3.33 E-VVS2 that attracted you which we missed. We did not intend to cheat you. We never have with any customer. Hence we sent a return label and issued a full refund ASAP.
We have made some changes in our process to ensure this does not happen again.
Regards,
Raj
Great Job
The product quality and the willingness of the team to hit an expected deadline exceeded expectations.
Thank you
RR
6 mei 2026
They tell the truth
12 mei 2026
Raja Was extremely helpful to make the…
Raja Was extremely helpful to make the purchase
just perfect. Thanks again Jerry
5 mei 2026
Raj was super helpful
Raj was super helpful. I was worried about shipping my family's diamond to him to be mounted but he reassured that all would be well. He let me know as soon as it had been delivered to ease my mind. He then created a gorgeous piece of jewelry that I will cherish the rest of my life. Great customer service from start to finish. I highly reccomend Fascinating Diamonds!!!!
27 april 2026
Incredible Customer Service
So I had a lot of questions and Raj was so great to message me all the way through. Even checked back in and called to make sure I was completely satisfied! Amazing customer service truly. And we love our rings!!
26 maart 2026
I have not received them yet
I have not received them yet. You are jumping too fast for a review.
20 maart 2026
Raj always does a perfect job.
Raj always does a perfect job.
Totally trust this company and have done a lot of business with them over the years.
3 maart 2026
The ring I received is lovely
The ring I received is lovely! There was an error to my order and they adjusted the difference promptly to my account. I would highly recommend this company!
5 februari 2026
Great Purchase
Beautiful earrings and setting. Kind people that are always willing to answer questions.
28 januari 2026
Beautiful, Excellent Communication
Excellent, quick, effective communication. The ring I picked out came out even more beautiful than I expected.
15 december 2025
Gift for my daughter/in-law
Raj was helpful and patient. Fascinating Diamonds was a pleasure to work with.
17 december 2025
Love it!
Great product (five stone Asscher diamond ring), great customer service, arrived just in time for Christmas! The illuminated gift box was a super cool surprise, my wife is going to absolutely lose her mind.
15 december 2025
STUNNING!!
The ring is absolutely stunning! Delivered as promised with a GIA CERTIFICATION. Beautiful presentation box. Can’t tell you enough how much I love my 5 stone princess cut anniversary ring. I will be referring you to my family and friends!
11 december 2025
Customer service was excellent
Customer service was excellent. Received a call confirming the design and stone.
10 november 2025
Absolutely beautiful earrings
Absolutely beautiful earrings. High quality and workmanship. Service was great. Dependable. Will definitely use again.
11 november 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.