fastlanyard.co.uk Reviews 30

Used this company for some staff lanyard cards - Artwork was provided perfectly fine, files were then altered by them and messed up, flagged this with customer service to correct and we still received the incorrect prints.

I was then gaslit by a member of their team into passing the blame onto myself for supplying incorrect files despite this not being the case.

Avoid if you want a professional service.

I ordered a patches in Embroidery and what I received was unbelievable!
Patches in print. Most amazing things was when I called the company to explain they mistakes, they trying to convince me the printing is better!!!
And that patch can’t be in Embroidery!!! And I need in Embroidery, I have to change the design!!! Is unbelievable customer services and communication!!! Obviously below zero. Never ever agin I order from this company ever.

The company advertise a patch logo for a backpack sample at £0.01 plus £6.99 shipping. I ordered it, paid the £7. Then had an email saying my order has been cancelled. I contacted customer service and was told I needed to pay £48 !
Total SCAM. No sign of my £7 back either.

False advertising.

We place our order, confirmed the artwork and the had our delivery date confirmed and a email to say our order was in production. 4 days later i received an email just stating that our order had been cancelled. I call to find out what was happening and was told "Nah, we don't do that anymore".

I would say don't order from these chancers but i'm not sure it's possible

I have no idea how these people still operating. Advertise something on the web, I have placed a table runner with my design. Which was paid via paypal and it
(order no: 440066295) was cancelled the next day saying customer requested refund. Which is complete rubbish. I have tried to open a chat which does not work, tried to rang which did not worked. So I gave up and will go elsewhere with my order.
Avoid them

ordered 20 got only 3 - very poor service!

Amazing service! I was so worried after reading the reviews, but turned out so fast and responsive. Within less than two weeks I received the order and my design looks great with their embroidery at a very good cost. Loved it!

Avoid - FastLanyard won't deliver unless additional customs charges of around 60% of the total invoice are paid. These costs were hidden at the point of purchase. Customer service are argumentative and have poor communication. Business feels like a scam from a Chinese company posing as British.

Avoid! I placed an order on their website for a table runner for my business. I paid via PayPal and used a new customer 15% discount. My order came to under £6 but that's using my own provided logo. Shortly after placing the order I got a refund, and when I queried it they said that it would cost £125 to domy order and they wouldn't do it for what I paid!!!!
Why have that on your website to purchase then??? Rubbish!!!!
I have found another company that has much better customer service.

The package has been delivered to a FedEx depot approximately an hour away. The customer service team informed me that I must pick it up from the depot. This situation is completely unacceptable, as it should have been delivered to our address.

Do not order from them.

Ordered from them a few times, last order they got it wrong, sent me my last design not the new one even though I sent it over several times. Then offered new customers 20% off so I messaged saying can you send my original order with this discount? They were very rude and said no. Il never order from the again. Their customer service is shocking

I ordered koozies (can coolers) and the print quality is perfect and they were delivered earlier than promised. There was a tracking number all the way through the process. The offering is more expansive AND cheaper than UK based companies I've used previously. I couldn't be happier with the experience.
I had read so many bad reviews on trustpilot for this company but took the risk and I'm glad I did. I put most of these bad reviews down to people who didn't order early enough before their event.

First off, FastLanyard ship straight from China, which is quite misleading, but the shipping was extremely fast even still so I can’t complain.

The finished product was mediocre at best. The print quality is quite bad, the materials are super cheap and the colour matching is not even in the same universe. Don’t expect the finished thing to look anything like what you design.

The ordering process, however, was horrible. The website is super confusing, and I was called 8 times by whoever the customer service person is, to review the design and pay. EIGHT TIMES over 24 hours, at after reasonable working hours too. It was incredibly annoying.

If everything else was the same and they just didn’t call me eight times my review would be better. Very nasty sales tactics.

We went into our order with a lot of trepidation given the reviews we’d seen on here and expected a late delivery but honestly this couldn’t have been further from the truth.

Comms from the start were excellent and all amends to our proofs were made quickly. We were given an estimated delivery time of May 3rd and final delivery was made over a week earlier than that and the can coolers we ordered look great. We’ll be using these guys again.

We've had a very poor experience with this company and I would not recommend using them. The lanyard we received was an entirely different colour and the company referred us to the pantone.com website which had not been part of the ordering process at all. We had purchased their insurance and they said it didn't apply. (I admit to not reading all the insurance small print at point of order).

Not truthful, keep calling me to final a sale. Email addresses do not work and all bounce back. Looking at the other reviews I am glad I aborted the choice to use them.

Have ordered from this company 3 times. The first time I was very happy with the product, the second time the prints were very messy and badly cut and a different spec was used. The last time, I ordered the same spec of my first order, and our logo came out a very different colour. Customer service is poor and blunt, they always try to argue that the product is correct. Branding is important to a company, so you'd think they would make the effort to get it right!

Badge holders missing from order

Company admitted they had missed our badge holders from order which left my conference with over 250+ delegates without name badges and 250 lanyards that couldnt be used. They refused to issue refund even though mistake was their end. Certainly won't be using again.

Terrible customer service and incorrect printing. They admitted they printed out order incorrectly due to staffing changes and the notes on our reorder not being clear on their end. Despite admitting fault they then refused to reprint out lanyards and were incredibly rude. Don't waste your time or money.

Poor! Poor! Poor! Poor! Extremely defensive and delusional about themselves in the fact they are RUBBISH but believe otherwise.. Spoke of professionalism which was HILARIOUS! Don’t ever come near this company if you want to preserve your sanity..They accept no blame and blame their SH**T SHOW on China..Please close this company down to save us consumers .. 🤬🤬🤬🤬🤬🤬