We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate acce... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
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Lees wat reviewers zeggen
Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... Toon meer
Bedrijf heeft geantwoord
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... Toon meer
Bedrijf heeft geantwoord
We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, Verenigd Koninkrijk
- 01216 343570
4,8
Uitstekend
197 reviews
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Easy to order quick delivery
Easy to order quick delivery. Great quality sweatshirt and lovley colour.
1 mei 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I saw the jacket a few months ago
I saw the jacket a few months ago, I liked the look and feel of of so I tried it on,it look smart.the downside was the price at £119.so I put it back and waited for the sale.then I had a emil about the sale and the jacket was on sale at £65 so purchased it BARGAIN.
26 april 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
New Pyjamas
My order arrived in the allotted time scale. I’m very pleased with my new pyjamas they fit well an are of good quality.
12 april 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very Happy Customer!
A mens bag was brought for my birthday.
It wasn't suitable. I went to Fatface in Birmingham and wondered if I could have an exchange. The assistants were most helpful and after checking with the manager they agree to exchange. I now have a more suitable bag and left very happy.
24 maart 2026
Review zonder uitnodiging
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I ordered at 5pm the day before
I ordered at 5pm the day before, and the order arrived in the store at 11am. I like the fast shipping. Quality wise of the knitwear I bought is amazing, the material is thick and is soft. I love the caring customer service as well. Good job FatFace!
12 maart 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really great styles
Really great styles, very welcoming and staff are so friendly I love going in
13 januari 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface always lives up to expectations
When I visit this store I am always left to wander round looking at items uninterrupted unless I need to ask something then I find somebody easily to answer my queries.
15 februari 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I asked for assistance and I certainly…
I asked for assistance and I certainly got it with Belinda stopping to help me find a certain coat that I needed. I was so happy after trying on two sizes and finding extra pockets I bought it. I'd searched online over a week, went to all the relevant shops last weekend and today. After some negative input at two other shops I found FatFace and Belinda, who deserves a gold star!
11 februari 2026
Review zonder uitnodiging
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service as always
Great customer service as always. was able to find the item I wanted easily
1 februari 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A change of delivery address
An item I ordered was delivered to the store in Birmingham but I thought I had chosen the Next Store to pick it up. I rang the Fatface shop in Birmingham and the response I received was amazing. A lovely gentleman I spoke to, arranged for the item to be delivered to my home address the very next day!! I could not believe it!! How efficient the service was and what an asset to the company that gentleman was. Well done Sir!!
31 januari 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great coat
Great coat. Lovely staff in shop when I went to collect it. Overall a great customer service experience.
7 januari 2026
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
My parcel got sent to the Birmingham…
My parcel got sent to the Birmingham shop by mistake I rang the helpline the phone was answered quickly and a new order generated to go to redditch next all within a few minutes very happy thank you
30 december 2025
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff but....
Helpful staff when I picked up a very large ' collect ' order. Some of the items were packed tightly into a bag that the seams were coming apart. The assistant said don't worry about it, we will pack them into another bag for you. I happily tried on my items and decided to keep most of the items, when the items were repacked. I was charged for the bags! Hence a 4 star review and I spent a considerable amount.
15 november 2025
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Good morning,
Thank you for your review. I am pleased to hear of your great experience! Take care, CM
Very fast delivery
Very fast delivery, fantastic how this new bag is made to look old. It's so well made. Value for money
1 november 2025
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always enjoy a look around store
Always enjoy a look around store, staff were very helpful has always. Belinda served me today and was very helpful, chatty and pleasant. Brought a couple of items that were in sale , so that was a bonus. Always good quality.
24 oktober 2025
Review zonder uitnodiging
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Relaxing
Relaxing, enjoyable shopping. Efficient, polite, fuss free for online collections.
10 oktober 2025
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Mandy and Damian were so helpful and…
Mandy and Damian were so helpful and sorted out my issue with a faulty product. Damian allowed me to use his phone to speak to Fatface!
Both Mandy and Damian were honestly amazing.. so kind so helpful and the whole experience of exchanging was simple thanks to them both!
They both deserve a pay rise!!
19 september 2025
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ease of order and pickup
Ease of order and pickup.
Ordered online, picked date for collection to suit - smooth transaction
As ever quality items.
19 augustus 2025
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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