We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate acce... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... Toon meer
Bedrijf heeft geantwoord
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... Toon meer
Bedrijf heeft geantwoord
We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, Verenigd Koninkrijk
- 01216 343570
4,8
Uitstekend
197 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your review, we deeply appreciate your feedback! - RS
Happy customer
Clothes arrived pretty quickly, collected them from the Grand Central store. Staff were very friendly and helpful.
10 augustus 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Luke
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Shopping made easy and affordable
Easy to buy, great communication, free pick up from store, lovely item!
8 augustus 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Love fat face clothing I…
I love your clothing range I buy when I can afford it that’s why I take advantage of you sale lots of bargains
8 augustus 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Fatface offer good quality and stylish…
Fatface offer good quality and stylish clothes for women at my age. I love their clothes.
2 augustus 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning Susanna, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello Laura
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful service.Willing to go that…
Helpful service.Willing to go that extra step to assist me.
25 juli 2023
Review zonder uitnodiging
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very quick service and efficient
15 juli 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Good morning, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Perfect from ordering,to collection…
Perfect from ordering,to collection staff very helpful and polite 5*
14 juli 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
This shop is like throwing a boomerang…
This shop is like throwing a boomerang you always know you’re going to come back! Love the sizing, colours and design 👌💖
22 juni 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
E-Receipt nonsense
We received this E-Receipt today:
E - RECEIPT
Sales ID:70349-BGC-03-80450
Unit 28 Grand Central
Stephenson Place
Birmingham
B2 4BF
United Kingdom
Crew: Sukjinder
Date: 21/06/2023
Time: 14:17
________________________________________________________
Transaction details
LOU BANDANA LONGLINE
14
IVORY
1 Units
Total (inc VAT) £45.00
Payment Details
Subtotal: £37.50
Tax: £7.50
Total Price (inc VAT):
£45.00
Card £45.00
Unfortunately we were in Inverness all day. That's where we stay. That's a very long way from Birmingham. So we have a receipt we don't want and the real customer hasn't got their one. No bid deal you might think but the fact is we receive Fatface E-Receipts from all over the UK. We raised it with Customer Service before but nothing happens. Yes, we are Fatface customers but now make a point of NEVER asking for an E-Receipt. Time for Fatface to sort this out.
21 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning,
Thank you for raising this with us via trustpilot.
We are so sorry that this has happened and we would like to fully investigate this. I have made a request for more details and if you can please provide these for us, we can investigate this further.
Take care - KS
Quite simply I am finding 'FatFace' to…
Quite simply I am finding 'FatFace' to be the best in all spheres of online garment buying - styling, quality of product and efficiency of packaging and delivery. Why turn elsewhere?
24 mei 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hi Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Problem got fixed FAST!!!!
I had a problem with mailing address and my order was lost. Fatface was amazing and just reprocessed a new order and sent it to me right away!!!!! Love this company and their quality of product and customer service!
22 mei 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Vanessa
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Love your clothes for my kids
Love your clothes for my kids - Excellent designs and quality. Good value for money especially during sales. Store staff are very friendly
6 mei 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service. Parcel arrived earlier than expected. Staff very helpful.
6 mei 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hi Kat thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at the birmingham store
Lovely staff at the birmingham store. Super easy and quick to pick up an order. The jumper XL mens is a gift and looks amazing quality.
6 mei 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your wonderful comments will be fed back to our incredible team 🥰 - RS
Really pleased with quality & great…
Really pleased with quality & great price in the sale, free delivery to store
4 mei 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a dress online which arrived…
I ordered a dress online which arrived quickly. Although this was a beautiful and quality dress, I returned it to a store because it was too long. The return was processed efficiently and the guy was helpful, polite and courteous. This was my first purchase from Fat Face but it won’t be my last.
5 mei 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hi Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered to collect in store
Ordered to collect in store. Member of staff was extremely helpful & carried parcel & items for me. Made sure I could carry purchases home securely. I use a walking stick & so I may have struggled had he not been so empathic.
Extremely pleased with purchases though.
8 mei 2023
Antwoord van FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.