recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
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Lees wat reviewers zeggen
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... Toon meer
Bedrijf heeft geantwoord
The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... Toon meer
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The staff have been always friendly, approachable and helpful. Definitely 5☆ customer service. Some shops need to take a leaf out of their books because they have the skills yo deal with customers... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Verenigd Koninkrijk
- 02082 904457
4,8
Uitstekend
240 reviews
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Slippers falling apart after a month ?!
I received a pair of your “Kaia Dark Natural Faux Fur Cuff Mules” slippers as a Christmas present from a younger sibling and I noticed the bottom of the sole was coming away from the shoe (end of January) Now it’s the 6th Feb and the whole sole is basically hanging on by the smallest bit (on my right slipper) After only a month!? And for a £30 pair of slippers I think that is shocking 😳🤬 Primark £2/£3 slippers would of lasted longer to be honest 😆 so I do NOT recommend fatface slippers x
UPDATE: no contact details have been left because your not allowed to on here 🤷🏽♀️ ??
21 januari 2025
Review zonder uitnodiging
Antwoord van FatFace - BROMLEY 2
Hello there
Thank you for your review.
We would like to speak to you in more detail regarding your faulty item, however no contact details have been left alongside your review.
I have requested more details from yourself via Trustpilot.
Thank you, LE
No defamation implied just plain facts based on my personal experience
If I could give a lower score then I would!!! I am appalled by the behaviour and language of the manager at the Bromley store. Unfortunately, thefts in the retail sector must be a nightmare for the company and managers alike.
However, the ethnicity of a thief is NOT a defining factor based on skin colour, gender or age.
As a resident of Bromley, the Fat Face store was one I regularly frequented but after hearing the following statement by an employee, on the shop floor, with customers around, "keep an eye on that guy as he is black."
As an ethnic minority male, I am grievously offended by this statement and will therefore boycott the Bromley store.
20 januari 2025
Review zonder uitnodiging
Antwoord van FatFace - BROMLEY 2
Good afternoon, thank you for your review.
Complaints of this nature are something that FatFace take very seriously, and a full investigation has taken place as a result.
Take care, LE
Antwoord van FatFace - BROMLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bromley shop has the friendliest staff
Bromley shop has the friendliest, most helpful assistants. Nothing is too much trouble and they go out of their way to give excellent service. A big thankyou to the staff there.
11 december 2024
Antwoord van FatFace - BROMLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - BROMLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - BROMLEY 2
Hello Jean
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - BROMLEY 2
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy to order on line
Very easy to order on line. And collection from local store was a good option.
13 november 2024
Antwoord van FatFace - BROMLEY 2
Hello Deana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Unfortunately my order was delivered to…
Unfortunately my order was delivered to the wrong store so I had a much longer wait two weeks from ordering! When it did srive very pleased
4 november 2024
Antwoord van FatFace - BROMLEY 2
Thank you for taking the time to leave your review. I am sorry to hear that your order took longer than it should have done to collect in store, however I am pleased to hear that you love your new item now you have it.
Thank you,LE
Delivered to store for me to pick up
Delivered to store for me to pick up - arrived before promised time. In store staff were friendly - offered me the chance to try the garment on instore before I left. Item is gorgeous, as expected, and fits perfectly!
5 november 2024
Antwoord van FatFace - BROMLEY 2
Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Welconing Bromley store
Visited Bromley store towards end of day om a Saturday. We were drawn to the men's sale items and the sales assistant was so friendly and encouraging thatvwe spent £168 ! A great member of the team with a respectful approach towards my son using his wheelchair. A welcoming and friendly store.
26 oktober 2024
Review zonder uitnodiging
Antwoord van FatFace - BROMLEY 2
Hello Brian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The best shop
The staff are always so polite & helpful. The clothes are great - great style, great colours and a great fit.
3 oktober 2024
Antwoord van FatFace - BROMLEY 2
Hi Simon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Customer Service
How refreshing to go into a store and get great customer service.
Hats off to Ang and Lawrence who made my day with their humour!
23 september 2024
Review zonder uitnodiging
Antwoord van FatFace - BROMLEY 2
Hello Claire,
Thank you for taking the time to leave your review and for providing your feedback on your recent visit to Bromley. I will be sure to pass your comments to the store.
Take care, LE
Antwoord van FatFace - BROMLEY 2
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at The Glades
Lovely staff at The Glades, Bromley branch. Always so helpful. Colourful store with good changing rooms.
14 augustus 2024
Antwoord van FatFace - BROMLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The friendliness and efficiency of the…
The friendliness and efficiency of the staff when I collected my item. However, I do wish you carried more xxxl items in store instead of having to order on-line.
9 augustus 2024
Antwoord van FatFace - BROMLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Shirts for Italy
Web site is great and collection from store was also perfect , staff there are helpful and friendly.
Thanks
12 augustus 2024
Antwoord van FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staff
Mary-Jane was so friendly and attentive. The store was very busy due to the current sale and she still found time to make me feel like a valued customer. She gave some great styling advice regarding an embroidered top that I really liked but wasn't sure what to wear with. An absolute credit to the team! I'll be back after the sale is over to have a look at the new stock.
18 augustus 2024
Review zonder uitnodiging
Antwoord van FatFace - BROMLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Fantastic quality clothes you can …
Fantastic quality clothes you can easily wear for years. Comfortable and easy to wear beautiful pieces that flatters your figure at the same time. I specially recommend the Simone dress - bought maybe 7 different over the years! Quick delivery is a bonus😊. I love a rustic and natural look of your shops too. I only wish I could have some kind of discount considering that I’m a frequent customer but unfortunately Fatface doesn’t offer any loyalty discount.
4 augustus 2024
Antwoord van FatFace - BROMLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. Thank you for being a loyal customer, we look forward to welcoming you back soon!
Take care.- GM
I love Fat Face!
I went into a Fat Face store.
The staff were very friendly and helpful.
There was a sale on and not a lot of choice in the trousers I was interested in.
I tried on a few pairs.
I have recently ordered some trousers in the sale online.
26 juli 2024
Antwoord van FatFace - BROMLEY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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