Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Toon meer
Bedrijf heeft geantwoord
Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... Toon meer
Bedrijf heeft geantwoord
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Verenigd Koninkrijk
- 01244 311486
4,9
Uitstekend
262 reviews
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Ordered on 2 of December for the 8th…
Ordered on 2 of December for the 8th told it would be delivered on the 18th then after that had to cancel and reorder then sent to next store not fatface
13 december 2024
Antwoord van FatFace - CHESTER 2
Hello Keith
Thank you for taking the time to leave your review. I am sorry to hear that you have had a poor delivery experience, I can understand your frustration. I will be sure to pass this to our warehouse for their attention.
Take care, LE
A stress-free shopping experience.
After ordering I was kept informed when my parcel was delivered to the shop and given ten days to collect it.
The girl in the store was very pleasant, efficient and quickly found the item.
However I could have done with more options for a home delivery, as I was only offered one date which was not convenient.
8 december 2024
Antwoord van FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer facing staff 100% ....
Customer facing staff 100% ..... not pushy, knew their business.... Happy customer. BUT ordered on-line for delivery to store. It DID'NT happen on day .... no advisory from on-line .... added journey .... would have been cheaper delivery to destination!!
3 december 2024
Antwoord van FatFace - CHESTER 2
Hello Michael
Thank you for taking the time to leave your review and for providing your comments. Your feedback will be passed to all relevant departments.
Thank you, LE
Another successful visit to Fatface
Shopping at Fatface Chester is always a good experience and my visit today has been no different. The staff were helpful, efficient and friendly - it required an exchange of one of the items that I had bought online to collect in store. I'm delighted with
my purchases and with the help I received. Thank you
6 december 2024
Antwoord van FatFace - CHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - CHESTER 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service, garment arrived on time. All just as I had expected, top fine, fits well. Polite, helpful staff on collection from the shop.
All good. Thank you !
30 oktober 2024
Antwoord van FatFace - CHESTER 2
Hello Annie
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Chester store - this is great to hear. Take care, LE
I collected my order in store
I collected my order in store. It arrived quickly and the staff at the Chester Branch are extremely helpful and efficient.
29 oktober 2024
Antwoord van FatFace - CHESTER 2
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - CHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love this store!
It’s difficult to say what I like most about FatFace. The sales staff are always helpful and the clothes selection can’t be beat. I can usually find my size, if not in the store, then online. And the quality of the clothing is A plus! I highly recommend this store to everyone.
17 augustus 2024
Antwoord van FatFace - CHESTER 2
Hello Cheryl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly, cheerful shop assistants
Went to the Chester branch. Very organised and neat the display of items in the shop. Comfy seat was handy. My daughter is pregnant. She was waiting for me to find a top. I waited a bit behind two others at the till. Another shop assistant retrieved the other one. Then I was served by a lovely, friendly assistant with a big smile. Even commentate on what I bought. Her name was jelena.
24 augustus 2024
Review zonder uitnodiging
Antwoord van FatFace - CHESTER 2
Good morning Melanie
Thank you for taking the time to leave your review and for providing your positive feedback on your store visit - I will be sure to pass your comments to the store team.
Thank you, LE
Antwoord van FatFace - CHESTER 2
Hi,
Thank you for your 5* review. We appreciate you taking the time to leave a comment. It's great to hear that you are happy with your purchase. Many thanks-AB.
Antwoord van FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Have loved your clothes for years...my…
Have loved your clothes for years...my late husband looked fab in your mens' shorts! He would put them on in April and keep them on until October every year...our son now wearing your jeans which suit him perfectly! The team in your Chester branch always friendly and welcoming...its a lovely place to go.
16 juli 2024
Antwoord van FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff and quick service as usual
5 juli 2024
Antwoord van FatFace - CHESTER 2
Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
What's not to like?
Straightforward ordering process, delivery to local branch, perfect fit, well made. What's not to like?
10 juli 2024
Antwoord van FatFace - CHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love FatFace!
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, whether ordering online, sending something back or going in store. My local store is a friendly place, staff are fab and extremely helpful.
20 juni 2024
Antwoord van FatFace - CHESTER 2
Hello, thanks for taking the time to leave a 5* review. I am so pleased to read your positive feedback regarding our sizing. We hope you continue to enjoy your shopping experience with us in the future. Have a lovely day – CD
Good quality item very quick deliver
Good quality item very quick deliver. Item exactly as described online.
Very pleased with my purchase. I especially like your sales.
27 mei 2024
Antwoord van FatFace - CHESTER 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Fatface Chester
I visited the Chester store today. Izzy the staff member who helped me was incredible, with nothing too much trouble.
Due to Izzy's patience, professionalism and friendly manner, I came away with a number of items, including 2 in the sale which was a bonus. The branch Manager chatted with me at the till and was also very welcoming and helpful
Would recommend the store to anyone.
27 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - CHESTER 2
Good afternoon, Irene.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Antwoord van FatFace - CHESTER 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Chester store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
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