Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Toon meer
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Lees wat reviewers zeggen
The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... Toon meer
Bedrijf heeft geantwoord
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Toon meer
Bedrijf heeft geantwoord
Tried some petite items which was great . Debbie had collected items which she thought I might like. She was extremely helpful with her advice.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Verenigd Koninkrijk
- 01244 311486
4,9
Uitstekend
245 reviews
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Antwoord van FatFace - CHESTER 2
Good Afternoon Gwynn,
Thank you for taking the time to leave us a review!
I am happy to hear you like our products! We appreciate your positive feedback about the service you received in our Chester store!
We look forward to welcoming you back soon!
Kind Regards, JW
No notification that my jeans were…
No notification that my jeans were available to pick up from store. I had to chase
11 november 2023
Antwoord van FatFace - CHESTER 2
Good Morning Daniel,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not receive a notification of your order arriving in store! I have raised this with the relevant department for it to be looked into!
We appreciate all feedback whether it be good or bad as this helps us shape the best service for our customers! We look forward to welcoming you back.
Kind Regards, JW
Item paid for but not received
I purchased a top on 9th November to be delivered to my local store. As of today, 17th November I have still not received any notification and am unable to find out where it is. Fatface have taken my money for an item and not delivered it.
10 november 2023
Antwoord van FatFace - CHESTER 2
Good morning, Annie.
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and I can see that you have contacted us at customer services regarding this matter. I have responded to you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Easy to navigate website
Easy to navigate website. Ordering system very easy to use and products delivered as promised. Returned one of the items ordered online to a store which was handled with great customer service (Chester City Centre store). Member of staff very pleasant and helpful.
3 november 2023
Antwoord van FatFace - CHESTER 2
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy!
4 november 2023
Antwoord van FatFace - CHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Had to return one of the products…
Had to return one of the products purchased. No problems with my online purchase at the shop. Staff were very helpful
4 november 2023
Antwoord van FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Antwoord van FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly and quick service.
Quick and reliable service and friendly staff when I collected my product
23 oktober 2023
Antwoord van FatFace - CHESTER 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Bought an unusual dress from them…
Bought an unusual dress from them recently . Beautiful. Also can’t get enough if the knitwear .
21 oktober 2023
Antwoord van FatFace - CHESTER 2
Hi Lynn
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love FatFace
Can always rely on FatFace to deliver quality items on time. Easy to pick up from store and try on there. Pleasant staff
17 oktober 2023
Antwoord van FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good fast delivery
16 oktober 2023
Antwoord van FatFace - CHESTER 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
I have not yet received the item
I have not yet received the item.
I received an email to say this has been dispatched but i am still waiting for an email telling me I can collect the item.
2 oktober 2023
Antwoord van FatFace - CHESTER 2
Hello Sam, thank you for taking the time to leave a review.
Your Click & Collect order arrived in your chosen store on 03/10 and you were emailed on this date, and sent a reminder on 08/10. Please check your junk folders in case our emails have arrived there.
In future, you can always phone your chosen store to check if your parcel has arrived and they will be happy to check for you.
I hope you love your new items!
All the best, LB
Good products however fatface are…
Good products however fatface are becoming more expensive and this has to be looked at or profitability will be affected by more products going into sale
1 oktober 2023
Antwoord van FatFace - CHESTER 2
Good afternoon, William
Thank you for your feedback regarding your recent online order. We hope you continue to enjoy shopping with us.
Take care, JB
Antwoord van FatFace - CHESTER 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Antwoord van FatFace - CHESTER 2
Good afternoon, Nicola
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Antwoord van FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback!
Take care – SK
Antwoord van FatFace - CHESTER 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Always find something you like
Always find something you like, and the staff are special and helpful.
6 september 2023
Antwoord van FatFace - CHESTER 2
Thank you for your 5* review regarding your recent visit to our Chester store. It is great to read such positive comments regarding our lovely store crew. Thank you for being a loyal FatFace customer. Have a lovely day! LB
Antwoord van FatFace - CHESTER 2
Hi Dave, thank you for leaving a review. It's great to hear that our Chester staff provided such friendly service, and we hope you love your new joggers! Take care, CD
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