Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... Toon meer
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I was disappointed this week to receive a call from Evri that the item I ordered from you had arrived in a very damaged condition and they refused to deliver it. I will be contacting you again to r... Toon meer
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Staff attitude and helpfulness. A complicated return but the Manager was Top draw! Even received an additional amount of £5 on my credit for any inconvenience. Ended up purchasing two of the same i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
83 East Street, PO19 1HA, Chichester, West Sussex, Verenigd Koninkrijk
- 01243 539731
4,6
Uitstekend
180 reviews
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Delivery to shop…
Slow delivery to shop rang several times to customer service. It arrived eventually but too late for a present
27 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so sorry that your delivery to store was slower than expected, although I am so happy that this is now with you.
My apologies for any inconvenience caused in this matter.
Take care, MM
Helpful member of staff
Used click and collect from your Chichester branch. Unfortunately the boots I ordered were difficult to put on due to no zip. The young girl was very helpful and kind.
31 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very good style reaches out to all age…
Very good style reaches out to all age groups , lm in my early seventies and so is my husband we both wear fatface and we enjoy the sale time when we can grab a bargain , thankyou .
23 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Chino shorts fit lovely and in the…
Chino shorts fit lovely and in the sale, u fortunately dress wasn't right for me, so returned.
25 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Good afternoon, Sue
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. I trust you found our returns process easy and hassle free?
Take care, JB
Very helpful and friendly staff
18 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly helpful staff
Friendly helpful staff, efficient staff and great quality clothes.
14 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Efficient service
Order online followed by efficient emails informing me of when to collect.
9 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - RS
Great service
Easy to navigate web site and order online.
Nice discount - quick delivery.
10 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Dungarees are a perfect fit and length…
Dungarees are a perfect fit and length ordering so easy and picked up in store a couple of days later
6 augustus 2023
Antwoord van FatFace - CHICHESTER 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Style
Style, fabrics, colourways all great by me. The TALL fitting is the best thing for me as I am large and dislike shirts which do not reach my trousers.
27 juli 2023
Antwoord van FatFace - CHICHESTER 2
Good Morning Ian,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – JW
Thank you Gideon for fantastic one to…
Thank you Gideon for fantastic one to one service......he is very much a people person and made me feel very welcome......
1 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - CHICHESTER 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Got to love Fatface
Fat face clothes are always as expected, great quality with relaxed easy style.
Quick delivery.
27 juni 2023
Antwoord van FatFace - CHICHESTER 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Very helpful assistant
Very helpful assistant. Looked for shorter length dress for me. Pleasure to shop in store.
21 juni 2023
Antwoord van FatFace - CHICHESTER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so happy that you had such a pleasant experience in our Chichester store and that you found the crew there to be helpful. I will ensure that your comments are passed on to the store.
I hope you continue to enjoy your visits to our stores and enjoy your shopping experience with us.
Take care, MM.
Chatty friendly staff
Chatty friendly staff and have had many compliments about my purchase.
However, Fatface in general please stock more 18s and consider stocking size 20 and higher. It is frustrating that if you want to try a size 20 you have to order or travel to your foundation shop. How about providing the same quality service to all your customers no matter their size? I travelled to Whiteley where aI found 1 size 18 and a 22 which was a return. I like your clothes but am old fashioned and would rather try before I buy so I end up with more clothes from Seasalt.
24 juni 2023
Antwoord van FatFace - CHICHESTER 2
Hi there,
Thank you for your review.
We really do appreciate your feedback regarding our size availability in our stores/online. We are proud of being able to offer the size ranges that we do, and we have received such positive feedback from our customers about using a diverse range of models.
However, with this in mind, we do recognise that we need to ensure that we can make these sizes available to all of our customers, all of the time and as such are working very hard behind the scenes to make this happen across all of our shopping channels.
I am really happy to say that we will soon have our Click and Collect service up and running so that sizes/ online exclusives can be ordered online with free delivery to store, and then collected and tried on whilst you are there. This then gives you the option of returning any items there and then that aren’t suitable.
Thank you again for your feedback and please be assured that I have passed this on to all relevant departments.
Thank you, LE
Excellent service
Order arrived quickly. One item was too big and the other item wasn’t exactly as described. I returned them to your Chichester store today (Monday 19 June) where there was an extremely helpful sales assistant.
11 juni 2023
Antwoord van FatFace - CHICHESTER 2
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online and returning to our Chichester store. Take care – CD
Brilliant staff in Fatface Chichester
Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted out, re-order and received another one fitting lovely. Wonderful staff. Really love Fatface style and quality and even my husband has been buying your polo shirts recently because they fit nicely and are a little longer than most other stores. So another convert to Fatface 😀
31 mei 2023
Antwoord van FatFace - CHICHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great quality at a great price
Very happy with my sale purchases good quality at a great price
27 april 2023
Antwoord van FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Good quality items.
Good quality items that I know will fit. Am very pleased with all my purchases past and present as they look good and wash well meaning they last.
26 april 2023
Antwoord van FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I am Pleased with the good quality…
I am Pleased with the good quality clothes and service I received in the Chichester store and online shop
Thank you
23 april 2023
Antwoord van FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Friendly and helpful staff.
23 april 2023
Antwoord van FatFace - CHICHESTER 2
Hi Jill,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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