I have bought several items over the years. The staff are so friendly and always seem to remember you. This time I bought a gillet for my husbands birthday the two young men that served me was a del... Toon meer
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Lees wat reviewers zeggen
The store was inviting with some exciting new clothes. It didn't take long to find what I wanted. A fabulous lightweight hoodie in the exact neutral colour I was looking for. The lady who served me wa... Toon meer
Bedrijf heeft geantwoord
Still waiting (2 weeks now) for resolution on how to return one item and one item I received needs to be replaced because it is defective, there is a tear right in front. My number for the request... Toon meer
Bedrijf heeft geantwoord
Staff helpful and pleasant. Easy return of unsuitable dress. The other one fitted just right (in petite). Lovely green dress, especially with the embroidered applique. I have several of these 2 i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
3/5 West Market Place, GL7 2NH, Cirencester, Gloucestershire, Verenigd Koninkrijk
- 01285 658273
4,6
Uitstekend
77 reviews
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Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Xmas Sale item
Xmas Sale item, so good price, bought as fun Xmas wear, quality and materials used reasonable for the price paid. Ordered item online for pick up at nearest store, all straightforward.
5 januari 2026
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely comfortable boots
Lovely comfortable boots. Great service. Smiley, friendly staff when I collected my parcel in store.
4 januari 2026
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service
Excellent service, good quality items, made my shopping experience a breeze
15 december 2025
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very simple
Very simple, a few quick clicks on the phone and the boots arrived within the next couple of days!
1 december 2025
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality clothes that last.
19 oktober 2025
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online process
Easy online process. Good selection to choose from. Straightforward collection
27 juni 2025
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great jeans .. very comfortable to wear
Order arrived very quickly.. delivered to local store which was free!
Very pleased with jeans.. true to size and very comfortable.
12 april 2025
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Smiling welcoming staff
The staff in Cirencester FatFace are lovely and always greet you with a friendly smile, whilst also been helpful.
The clothing is great 😊
23 januari 2025
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Awful service!
Didn't have size for chosen garment in store. Online order not delivered to same store on day chosen. Rang helpline two days later who reordered for free next day home delivery. Courier dropped off at neighbour with no notification to myself it had been delivered and garment was the wrong size! Original order then arrived in store for me to collect and return the wrong size one!!
27 december 2024
Antwoord van FatFace - CIRENCESTER
Hello Darren
Thank you for taking the time to leave your review.
I am sorry to hear that your ordering experience didn't go to plan. I can understand that this is disappointing and not what we would expect.
I will be sure to contact our teams to help work on what went wrong here.
Thank you, LE
Product Good - Courrier Very Unreliable
My buying experience with Fat Face was very good. Courier delivered goods to unknown address which meant I had to spend a lot of time trying to find my parcel. In the end, Fat Face were right at the end of the phone and arranged a new order which arrived at my local shop just in time. In future I would get any deliveries made to my local shop.
21 december 2024
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Late Order
Order was a week overdue and was panicking as I wanted it for the Christmas markets in Germany. The instore staff were really good though, could not fault them at all. Product was worth waiting for, nice thick overshirt and really soft.
7 december 2024
Antwoord van FatFace - CIRENCESTER
Thank you for your review. We strive to provide a smooth experience and are sorry that this wasn't the case for you. We're glad the issue was eventually resolved however, Take care, LE
Good service …
Good service and easy to collect at my local store. Shame the store was unable to give me 10% which was offered on line
29 november 2024
Antwoord van FatFace - CIRENCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No Advice Sent to me for Order not Fulfilled
Ordered specific item which showed in stock along with other items to get offer on 3 for 2 but when I collected the order the specific item was missing. When I contacted customer services about this I was informed that the item was now out of stock. At no point from the time of ordering was I advised that there was a problem. Returned other items as full order had not been fulfilled. Very disappointed.
27 november 2024
Antwoord van FatFace - CIRENCESTER
Hello Linda
Thank you for taking the time to leave your review. I am sorry to hear that an item was out of stock from your order, I can understand this is disappointing.
I can confirm that you were refunded for this when the item was declared unavailable, however I understand the whole order has now been returned,
Thank you, LE
Antwoord van FatFace - CIRENCESTER
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleasant assistants
7 november 2024
Antwoord van FatFace - CIRENCESTER
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good polite service every visit.
22 augustus 2024
Antwoord van FatFace - CIRENCESTER
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Rash Vest
Ordering was simple and pick up of my click & collect item went without a hitch. The girls rash vest is very pretty and was good value.
21 augustus 2024
Antwoord van FatFace - CIRENCESTER
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delighted with my sale purchases
I ordered two pairs of chinos online that were reduced in the sale. They were delivered to the Cirencester store where staff were friendly and helpful. Really pleased with my purchases. I was returning a pair of chinos that I'd bought in a different store but realised when I got home that they were flawed so was given a refund without any issues in the Cirencester store.
20 augustus 2024
Antwoord van FatFace - CIRENCESTER
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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