Very easy to order online via the website. Kept informed after ordering as to the status of delivery to store. Received email when delivered. I collected, tried on instore, helpful staff, returned one... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process.... Toon meer
Bedrijf heeft geantwoord
I spotted a jacket in the men’s department but it was a little creased. The staff member downstairs offered to steam the jacket. We carried on shopping and returned to Fatface and picked up a supe... Toon meer
Bedrijf heeft geantwoord
Good customer service from the clitheroe lancs store who suggested I order on line (as no stock available there) and have it delivered to next at deepdale preston which was closer to my home. Goods ar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
1 Market Place, BB7 2BZ, Clitheroe, Lancashire, Verenigd Koninkrijk
- 01200 428362
4,8
Uitstekend
126 reviews
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Great helpful staff
Great helpful staff, lovely products, one of my favourite shopping experiences
23 november 2023
Antwoord van FatFace - CLITHEROE
Good afternoon, Mrs Newman.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Clitheroe store.
Take care, JB
Antwoord van FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Helpful staff for collecting order and…
Helpful staff for collecting order and no quibble returns.
25 november 2023
Antwoord van FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and click and collect…
Easy to order and click and collect from store.
A sale t shirt for next summer at a reasonable price.
A nice colour and cotton/ linen blend.
Helpful staff.
21 november 2023
Antwoord van FatFace - CLITHEROE
Good Afternoon Nigel,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality and style of our clothing and also enjoyed your instore shopping experience, aswell as your online experience. Your positive feedback means a lot to us! We cannot wait to welcome you back.
Kind Regards, JW
Order still not arrived at store
30 oktober 2023
Antwoord van FatFace - CLITHEROE
Good afternoon, Susan.
Thank you for taking the time to leave us your review and I am sorry to read that you are chasing your order.
I can see that you have contacted us at customer services regarding this matter, and that your order is awaiting in store for collection.
I have emailed you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Antwoord van FatFace - CLITHEROE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Online shopping experience
+ve: Easy pickup from store. Quick pickup when got there. Pleasant employees. Quality product.
-ve: product color not as expected (verses appearance online). Will still keep it as I like the quality. Would not have chosen the color had I seen it in store. I will be cautious about this in future.
11 oktober 2023
Antwoord van FatFace - CLITHEROE
Hi there, thank you for taking the time to leave your review and provide your valuable feedback.
Take care, LE
Another satisfying buy.
Easy to order and prompt delivery to me local store. The assistants at the store are always helpful and sociable. The dress I bought(in the sale) was one I’d been looking at for ages. Lovely print, a great length for a dress or to wear over leggings and with pockets! I feel that the dress was expensive at full price, but with almost 50% off, it was a good buy.
15 oktober 2023
Antwoord van FatFace - CLITHEROE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Clitheroe Smiles
We were served by judith who was very helpful. I feel I tried half the shop on but she had the patience of a Saint. We always like the Clitheroe store all the staff are very friendly. The items we have bought are always quality, ware well and with a style that we both appreciate. Thank you
15 oktober 2023
Review zonder uitnodiging
Antwoord van FatFace - CLITHEROE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought Online
Bought two Jumpers on line both too large so took them back to the lovely Clitheroe shop where the staff were really welcoming and changed one of them for a smaller one, the other did not suit but I had no trouble getting a refund, thank goodness we have a Fat Face shop in Clitheroe its in a good location so easy to find and the staff are very helpful
9 oktober 2023
Antwoord van FatFace - CLITHEROE
Thank you for your 5* review regarding your recent visit to our Clitheroe store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Favorite clothes retailer
Always very good service, cant stock every line but always willing to get items in for you, staff polite and helpful.
22 september 2023
Antwoord van FatFace - CLITHEROE
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - CLITHEROE
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Ordered online to collect at the local store
Ordered online to collect at the Clitheroe store and the service was superb. I had not received an email but rang the store just on off chance that it was ready to be collected. The lady who took my call went above and beyond, checked and advised me it had come in today and I was able to collect.
4 september 2023
Antwoord van FatFace - CLITHEROE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Superb service as usual from FatFace
Superb service as usual from FatFace. Click and collect option works well for me.
17 augustus 2023
Antwoord van FatFace - CLITHEROE
Thank you for your review. We are pleased to hear that you are happy with your shopping experience with us and we look forward to seeing you again soon! - RS
Delivered very quickly to store and…
Delivered very quickly to store and great quality as always!
8 augustus 2023
Antwoord van FatFace - CLITHEROE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Antwoord van FatFace - CLITHEROE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Easy to order
Easy to order, lovely quality product, pick up was straight forward. Friendly staff.
10 augustus 2023
Antwoord van FatFace - CLITHEROE
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Antwoord van FatFace - CLITHEROE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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