Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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Lees wat reviewers zeggen
Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... Toon meer
Bedrijf heeft geantwoord
Very easy ordering process and store collection was very quick and easy. I guessed the size wrong so I will now check out the exchange process
Bedrijf heeft geantwoord
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, Verenigd Koninkrijk
- 01179 500638
4,8
Uitstekend
233 reviews
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Picked up a bargain online in FF sale
Picked up a bargain online in FF sale. Delivered to store quickly where I sorted more sale goodies. Easy to order. Friendly staff. Great clothes.
2 april 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Brilliant customer service as always
Brilliant customer service as always, I love fat face
29 maart 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Good afternoon, Robin.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Take care, JB
Great experience
I went to return the dress I bought as it was a bit smaller. Was pleasantly surprised to get even my shipping refund back. I ordered another dress from store with help of lovely fatface employee. She was very kind and helpful. Had an amazing experience and looking forward to receiving my order.
23 maart 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service! We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Ordered a T Shirt for my daughter on…
Ordered a T Shirt for my daughter on line to be delivered to my local shop.
Size available.
Arrived within 3 days. Packaged well.
My daughter found the neckline a little wide. I have returned it to the store for a full refund.
24 maart 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item bought not as expected yet quick…
Item bought not as expected yet quick return meant quick refund. Very happy! Did get item wanted and am very happy with it.
23 maart 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Sizing perfect and great materials.
21 maart 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Womens Rash top
Lovely product, which I had trouble finding elsewhere, at a great price. Communication for my chosen pickup location was great.
22 maart 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent quality tee's
Excellent quality tee's
True to size,good fit.
Delivered to store in a few days. Great service
20 maart 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Made 3 orders, enough to confuse staff
Made 3 orders, collected at store . Staff confused and couldn’t find the other cos some idiot checked in the wrong ones couldn’t be bothered to check the order numbers and shoved other parcels somewhere they couldn’t find. All was ordered for collection but some came through by the Royal Mail postman and Suggested that it must have been sent to my house. Showed them all emails that it was all for collection at store. Had to helped them work out the mystery of the missing parcels! So much for ordering loads, fat face Store and online couldn't cope more than one order! Be weary of ordering more than one parcel at the same time frame . Not doing it again.
18 februari 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Good afternoon,
Thank you for taking the time to post your review.
I do apologise that you had some issues when your orders were delivered to store. I have looked into this and I can confirm that you placed one of the orders on a standard delivery instead of click and collect and so this may have confused matters in store. I will however, be sure to pass on your comments for feedback to the team.
All the best, MM
went above and beyond to…
Staff (Emma) went above and beyond to help with ordering the item. She was also very helpful and friendly.
15 februari 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received great customer service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Good quality easy collection from store
1 februari 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and our Click and Collect service. We look forward to welcoming you back soon!
Take care.- GM
Staff always so great
I had a lot of items to return, the lady that served me was very patient and just so lovely.
12 januari 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely trainers
5 januari 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello Lucy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Couldn't be better!
Great customer service with both my purchases and returns. I bought some items in store and others online and the returns process was so straightforward and easy. And the items I have bought are gorgeous! Great quality, lovely clothing.
4 januari 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello Izzy
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cribbs Causeway store - this is great to hear.
Take care, RL
I now exclusively shop at Fat Face
I now exclusively shop at Fat Face. The style and quality of the clothing is pretty much the best I've come across. The sizing is consistent from Season to season, and stuff from 10 years ago wears well and still looks good, even if I don't.
Customers service at the store in Cribbs Causeway is always top notch. As a disabled shopper, I occasionally use a wheelchair, when I do the staff couldn't be more helpful when I need assistance, offering advice on sizing and getting me possible matching items I hadn't spotted.
I don't need to go anywhere else. Thanks.
2 januari 2024
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello David,
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cribbs Causeway store - this is great to hear. Take care, LE
Stylish
Well make stylish clothing with lots of size choices, friendly staff in shops where you can try stuff on and very good website.
30 december 2023
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello Dave,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, RL
Saff very helpful
Staff very helpful, great prices in the sale. Good to be able to find a size six that's a true to size.
5 januari 2024
Review zonder uitnodiging
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the range of products
Love the range of products, always good quality, helpful staff. Unfortunately price inflation means I have to be more discerning and try to limit myself to items in one colour rather than buying items I like in more than one colour as I've often done in the past.
8 december 2023
Antwoord van FatFace - CRIBBS CAUSEWAY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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