I ordered online to pick up in store but my parcel took 7 days to reach the store & I didn’t get my email to say it was ready to collect until after I had collected it! Staff in store were great- wis... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love Fatface, their clothes are well made and really last well. The staff in store are friendly and helpful and have a thorogh knowledge of their stock. It's always a pleasure to visit Fatface in... Toon meer
Bedrijf heeft geantwoord
Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local sto... Toon meer
Bedrijf heeft geantwoord
The reason & only reason I gave only 4 starts as oppose to 5 stars is that at my branch (not sure whether this applies to other brances) still nolonger do 'Click & Collect' - so, although I literally... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
14 South Street, DT1 1BS, Dorchester, Dorset, Verenigd Koninkrijk
- 01305 757459
4,7
Uitstekend
128 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Quick and efficient
9 februari 2024
Antwoord van FatFace - DORCHESTER 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great service and excellent products.
7 februari 2024
Antwoord van FatFace - DORCHESTER 2
Good morning, Patrick.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dorchester store.
Take care, JB
Great cloths good quality love the staff very friendly
Great cloths good quality, love shopping online & instore ,helpful staff
15 januari 2024
Antwoord van FatFace - DORCHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Fat Face Sale
Brilliant Fat Face sale. Good website. Great delivery service. Quality of clothes excellent
18 januari 2024
Antwoord van FatFace - DORCHESTER 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
great helpful friendly service as usual
23 januari 2024
Review zonder uitnodiging
Antwoord van FatFace - DORCHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent product and excellent service
6 januari 2024
Antwoord van FatFace - DORCHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The reason & only reason I gave only 4…
The reason & only reason I gave only 4 starts as oppose to 5 stars is that at my branch (not sure whether this applies to other brances) still nolonger do 'Click & Collect' - so, although I literally live only a 7 mins walk from my branch but if I don't spend a certain amount I have to pay for home delivery! My branch use to offer this service prior to Covid but, unfortunately, have not reinstated this service again.
Other than that I do love FatFace clothing both adults & children plus your Sales are genuine reductions too!
2 januari 2024
Antwoord van FatFace - DORCHESTER 2
Good Morning Patricia,
Thank you for taking the time to leave us a review!
We really appreciate your feedback in regards to our click and collect service, we closed this just before the festive period due to it being busy, however this will be up and running again shortly.
I do apologise for any inconvenience this has caused momentarily.
We do look forward to welcoming you back soon!
Kind Regards, JW
Excellent service
1 januari 2024
Antwoord van FatFace - DORCHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - DORCHESTER 2
Hello Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good.
Very good.It was Christmas present to my husband.Fast delivery to the store.And the item as expected,very good quality.Thank you.
12 december 2023
Antwoord van FatFace - DORCHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful staff at Dorchester…
Very helpful staff at Dorchester helped source a size not available online and processed and refunded all my returns very promptly. Thanks!
27 november 2023
Antwoord van FatFace - DORCHESTER 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - DORCHESTER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality clothes
Clothes are made well & last for a long time. The online service is always reliable & a friendly helpful staff in the store
27 november 2023
Antwoord van FatFace - DORCHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love Fat Face
Good prices, fast delivery and free click and collect receipts provided and brilliant garments - love Fat Face - one of the best retailers
25 november 2023
Antwoord van FatFace - DORCHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordering was easy with click and…
Ordering was easy with click and collect. The staff in the Dorchester store were friendly and helpful.
The products are well made and comfortable to wear.
21 november 2023
Antwoord van FatFace - DORCHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great Service
Easy ordering, arrived in store as planned, lovely sleeveless cardi, am enjoying wearing it.
22 oktober 2023
Antwoord van FatFace - DORCHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Online and instore..…quality
Having shopped online and in person at the Dorchester store, FatFace quality garments are now taking over my wardrobe. Deliveries are always on time and the FatFace staff always friendly and helpful...
20 oktober 2023
Antwoord van FatFace - DORCHESTER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I bought a pair of Harlow hight waist…jeans
I bought a pair of Harlow hight waist jeans which say made from eco friendly products worn twice . They seemed okay the first day but on the second day these jeans were good on the waist but seemed too baggy and rucked up on the ankle . I’m really dissatisfied with this product , It’s the first time I’ve been unhappy with clothing from fat face
10 oktober 2023
Review zonder uitnodiging
Antwoord van FatFace - DORCHESTER 2
Hello Lynn
Thank you for your review.
I am so sorry to hear about the Jeans.
Please contact us at customerservices@fatface.com and we can look into this further for you.
EP
glorious clothes ❤️❤️❤️
Great products, great staff, always helpful. Love going to browse and decide what to buy.
1 oktober 2023
Antwoord van FatFace - DORCHESTER 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dorchester store.
Take care, JB
Antwoord van FatFace - DORCHESTER 2
Good afternoon, Owen
Thank you for leaving us this review about your recent shopping experience. We look forward to you shopping with us again soon either in store or online.
Take care, JB
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