Good online service. Easy to return if needed. Some really nice clothing this season. My only quibble would be that any dress that has a bust line is for women with small chests! Unfortunate as I... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Just bought several items in the sale and returned a few as not suitable. Online service easy to use with free delivery to store. My local store staff are efficient polite and friendly. I only ever bu... Toon meer
Bedrijf heeft geantwoord
Fabulous clothes, attractive shirt designs. as well a socks. The staff in your shops most recently Dorking branch, are always courteous, knowledgeable, personable and helpful. The only small... Toon meer
Bedrijf heeft geantwoord
I order from Fatface regularly. When free delivery on offer I have parcels delivered to home, which is great however, works just as well if delivered to my most local store. I then try it on at the st... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
115/117 High Street, RH4 1AL, Dorking, Surrey, Verenigd Koninkrijk
- 01306 887685
4,6
Uitstekend
56 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service
Once again a very good and reliable service from fatface , keeping up standards in every aspect of retail .well done .
6 juni 2023
Antwoord van FatFace - DORKING
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD
Fatface Dorking
Fatface Dorking, Great service from Laura ⭐️⭐️⭐️⭐️⭐️ Really helpful young lady, did your company proud! Helpful, knowledgeable and friendly. Alfie the Bearded Collie also wants to say thanks for being dog friendly, pays off as we bought a lot !! Thank you 😊
30 april 2023
Review zonder uitnodiging
Antwoord van FatFace - DORKING
Hello, Thank you for your feedback regarding your trip to the Dorking store. We are so pleased to hear that you both enjoyed your visit. We hope to see you again soon! Take care - KS
Really love the shop always laid out so…
Really love the shop always laid out so nice the staff are always so friendly I go in quite often it’s one of my favourite shops.
24 oktober 2022
Antwoord van FatFace - DORKING
Thank you so much for your 5* review. We are so happy to hear that you had such a wonderful experience whilst shopping with us :) - RS
Something has gone wrong with FatFace…
Something has gone wrong with FatFace sizing and customer service. For many years I have been able to buy in store or order on line 2XL clothing and it always fit. Now the shirts are too tight and, measuring them against my older FF shirts, it’s the shirts that have been cut much shorter/ narrower across the back. At the same time, and having ordered 2 shirts now at 3XL, I ordered a jacket in the same size. Now, the shirts fit fine, but the jacket is like a tent. I’ve wasted hours returning shirts and jackets and none of this made easier by your website store opening times not corresponding to the reality. I ended up standing outside your store for half an hour on Saturday morning as the website says it opens at 9.00, but the notice in the window says 9.30. Not good. Not good at all.
16 mei 2022
Antwoord van FatFace - DORKING
Hi Mike,
Thank you for your review.
I am sorry to hear that you are disappointed with your recent purchase and our sizing. We appreciate you taking the time to leave your feedback. We have a close relationship with our men's wear department and your feedback will be passed on directly to them.
I can see that it does state the opening times of 09:00-17:30 Saturday. My apologies for any inconvenience caused, we will get this updated. Many thanks-AB.
Dorking Branch staff extremely helpful…
Dorking Branch staff extremely helpful to my partner when he needed to change a dress for me. On-line shopping also extremely easy with good delivery times.
7 mei 2022
Antwoord van FatFace - DORKING
Hi Shirley, I am so pleased to hear that you have had a positive shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
My order was received promptly and…
My order was received promptly and complete.. I was disappointed with one item which was meant for my five year old granddaughter size 5-6 a.nd was a little on the small side. Having said that, I have returned it and the postage was free which was a pleasant surprise.
6 mei 2022
Antwoord van FatFace - DORKING
Hi Jessica,
Thank you for your 5* review. I am pleased to hear that you're happy with our online service and returns policy. Many thanks-AB
Very helpful staff and like new seasons…
Very helpful staff and like new seasons clothing
17 maart 2022
Review zonder uitnodiging
Antwoord van FatFace - DORKING
Hi Gordon
Thank you for your comments. So pleased to hear that you are impressed with our new range and were looked after by our Dorking team. I will pass your feedback on. Have a great weekend. MJ
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.