Really enjoyed my time instore, love the new range they had, the service was brilliant Bella was excellent. Will definitely be back 5star
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent shopping experience! Delivered following day and both the Simone dress and the gorgeous waistcoat were the usual great quality garments, superbly styled and great fit. Kept well advised on... Toon meer
Bedrijf heeft geantwoord
Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Toon meer
Bedrijf heeft geantwoord
Shorts in sale ordered online and picked up in store. Kept up to date on progress of order and delivered to the store on time. Friendly, helpful staff in store on collection. All good.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
69 George Street, EH2 2JG, Edinburgh, Lothian, Verenigd Koninkrijk
- 01312 251568
4,7
Uitstekend
194 reviews
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Excellent Customer Service
I've always liked FatFace products and have had many items of clothing over the years. This is my first purchase of an item for the home: Linen Duvet cover in green. I love linen and it is amazing to sleep under. I always get great service and this time was no different. I purchased this online but my go to store is Edinburgh George Street where the staff are amazing.
23 november 2023
Antwoord van FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Changing room didn't help
Changing room didn't help, dark and very busy shop. Not a flattering cut for my shape. Nice velvet, colour on a younger person would be fine.
22 november 2023
Antwoord van FatFace - EDINBURGH
Hello Alexandra
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have flagged this with the Store and Area Manager for future consideration.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
Efficient service
Efficient service, order arrived ahead of schedule. Helpful, friendly staff.
21 november 2023
Antwoord van FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy on line ordering with options to…
Easy on line ordering with options to return . I chose to return to a local store and was delighted with helpful, friendly service.
23 november 2023
Antwoord van FatFace - EDINBURGH
Good afternoon, Margaret.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Excellent online order and great products
Easy online order
Speedy delivery
Pick up in store
Good value good quality items
22 november 2023
Antwoord van FatFace - EDINBURGH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely velvet trousers
Lovely velvet trousers that can be dressed up or more casual. Ordered online and delivered quickly to store. Great customer service.
20 november 2023
Antwoord van FatFace - EDINBURGH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Excellent staff
18 november 2023
Antwoord van FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - EDINBURGH
Hi Ken, Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very easy to order from the website to…
Very easy to order from the website to their store in Edinburgh including the collection as well.
Very happy with the jeans purchased very good quality
17 november 2023
Antwoord van FatFace - EDINBURGH
Hi Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very cosy socks.
9 november 2023
Antwoord van FatFace - EDINBURGH
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas pyjamas
Thank you Mhairi for all your help and advice
Very much appreciated
9 november 2023
Review zonder uitnodiging
Antwoord van FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
Very helpful staff - I took back a shirt to exchange for a larger size and although there wasn't one in the store - the assistant ordered me one to be sent to my home.
24 oktober 2023
Antwoord van FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are very helpful and always…
Staff are very helpful and always friendly. Shop well stocked and changing rooms clean.
16 oktober 2023
Antwoord van FatFace - EDINBURGH
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I bought a pair of sandals last April…
I bought a pair of sandals last April for the summer , I wore them 3 months and both soles cracked. As I've relocated to US I was only able to return them end of October but I had the receipt. I was told because I had worn them everyday that's why this had happened & I was over the 6 month policy . I was extremely disappointed with the service & seems extremely unfair to treat regular customers in this way . As I left both the manager & the colleague laughed , I went back to ask why & the manager said she was just checking her colleague was ok. I found them extremely unprofessional & will never shop there again & will be telling all my friends& family !
14 oktober 2023
Review zonder uitnodiging
Antwoord van FatFace - EDINBURGH
Good morning,
Thank you for taking the time to leave us your review. I am so sorry that you had a less than pleasant experience in store. In this case, can you please send us an email to customerservices@fatface.com with your receipt and images of the item in question and we would be more than happy to look into this further for you.
All the best, MM
Anna in the George Street store :o)
Great service from Anna in the Edinburgh George Street store. She was so helpful with a click & collect order, and then on hand to give her opinion when I tried some trousers on. Thanks, Anna!
27 september 2023
Antwoord van FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwoord van FatFace - EDINBURGH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient service
Very efficient service. Posted quickly and helpful staff when needed to return some items.
22 september 2023
Antwoord van FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Great staff, excellent service
I had to return a bag, nothing wrong with it, in fact I liked it but it was a backpack and not a comfortable fit.
The guy that I spoke to could not have been more helpful and engaging and provided an excellent service. Thank you *****
21 september 2023
Review zonder uitnodiging
Antwoord van FatFace - EDINBURGH
Hi Michaela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returning a sale item yesterday the…
Returning a sale item yesterday the edinburgh shop manager refused to provide a voucher, saying it was exchange or nothing. Item was in original packaging and no issues with it. I explained I'd travelled in just to return the item and understood I wouldn't get a refund because it was a sale item, but I didn't want to be forced in to making an exchange there and then. She said it was totally at her discretion at that particular time to NOT give a voucher (smiling while she said it). I live chatted online with FF while in the shop and explained the situation, and they offered me a full refund if I posted the item back. Which i have now done. Poor attitude by the manager and extremely poor customer service. Not only have you lost a lot of good will, you've now also lost FF the money. Totally unnecessary.
17 september 2023
Review zonder uitnodiging
Antwoord van FatFace - EDINBURGH
Hello Debbie, thank you for taking the time to leave a review.
I'm really sorry to hear that you have had an unsatisfactory experience in one of our stores. If an item has passed the 15-day return period, any in-store returns would be at the manager's discretion.
I can see that you spoke to one of my colleagues on Live Chat and he has offered a refund upon return of the item as a gesture of goodwill, as the return of an item past the 15-day sale period is not something we'd usually offer.
However I'll be sure to pass your feedback on to the store and area manager to take into future consideration.
Again I apologise for any inconvenience caused, and if there's anything else we can help with, please do get in touch.
All the best, LB
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