Found what I was looking for online, easy to order with a very quick delivery time. Item arrived but much too big so ordered two sizes down - took original jacket back where there was no problem gett... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit B The Orchards Centre, RH16 3QH Haywards�Heath, West Sussex, GB
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Lees wat reviewers zeggen
Bought item online through M&S, unfortunately too big and sold out. Looked up Fatface site and found correct size at discounted price. Dispatched swiftly and delighted with purchase. Staff at Fatface... Toon meer
Bedrijf heeft geantwoord
I was able to find three new tops for myself during the promotion (20% off I think) and the shop was well organised, I was able to try the tops on first. The sales assistant was cheerful and friendly... Toon meer
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There was 2 young lady assistants when I last shopped in store. Both where absolutely brilliant very happy to help and with a lovely smile 😊 which our days is unusual. The whole shop floor was very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit B The Orchards Centre, RH16 3QH, Haywards�Heath, West Sussex, Verenigd Koninkrijk
- 01444 416504
4,8
Uitstekend
152 reviews
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Antwoord van FatFace - HAYWARDS HEATH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Good products with a good online and store experience
Great overall experience, I bought a couple of the Woodside Slub Cotton Henley long sleeve tops . They were quickly delivered to my local FF store and the collection process was very smooth with helpful staff.
Love the quality, colour and fit of the tops , very comfortable and stylish.
9 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - HAYWARDS HEATH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I couldn’t love the Haywards Heath store more…
I visited the Haywards Heath store today and as always the service from the crew is awesome! They are friendly approachable and know their stuff! I have been a long time Fatface wearer and that won’t change. Season after season i always find a new love!
15 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - HAYWARDS HEATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Didn’t disappoint!
First time buying online from Fat Face, and didn’t disappoint! Beautifully packaged; I picked up from the store and was offered the opportunity to try on before taking home. I didn’t, but everything was absolutely fine.
23 april 2024
Antwoord van FatFace - HAYWARDS HEATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Antwoord van FatFace - HAYWARDS HEATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have received your order quickly! We hope you love it and we look forward to welcoming you back soon.
Take care. - LA
Helpful and friendly staff
Helpful and friendly staff. Love the clothes and they're even better when there's a sale on!
25 april 2024
Antwoord van FatFace - HAYWARDS HEATH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pleased with what I brought
Not great customer service, because the ladies there seemed to mind their own business but we found what we wanted and bought it.
30 maart 2024
Antwoord van FatFace - HAYWARDS HEATH
Good morning,
Thank you for leaving your review.
I am pleased that you were able to find what you were looking for. I am saddened that the crew were not able to be as helpful as you may have hoped for so I will be sure to raise this with them for review.
All the best, MM
Great wardrobe staple.
Love the top. A really good staple, and was hoping the white one would be in the offer but it wasn’t. Just wish the click and collect was a bit quicker as it was a long wait.
28 maart 2024
Antwoord van FatFace - HAYWARDS HEATH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Antwoord van FatFace - HAYWARDS HEATH
Good Morning Karen,
Thank you for taking the time to leave us a review!
We love to hear such positive feedback in regards to your recent order with us! We hope you love your new items and we look forward to welcoming you back soon.
Kind Regards, JW
Excellent polite helpful staff
24 maart 2024
Antwoord van FatFace - HAYWARDS HEATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received great customer service from our staff! We look forward to welcoming you back soon.
Take care. -GM
Popped in on a whim…
Popped in on a whim as I saw some gorgeous spring-like colours in the window. Fell in love with a sweatshirt which wasn’t in my size. One of the staff members informed me that my size had just been returned/exchanged by another customer about an hour earlier. It hadn’t been put back out on the shop floor yet. It was a breath of fresh air to talk to a polite and helpful member of staff who showed initiative and good common sense. Well done Fat Face.
26 maart 2024
Review zonder uitnodiging
Antwoord van FatFace - HAYWARDS HEATH
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Great shop, nice employees.
Excellent quality products, good staff, and good prices. 👍
2 februari 2024
Antwoord van FatFace - HAYWARDS HEATH
Good Afternoon Jackie,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing, we appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
I love shopping at Fatface
I love shopping at Fatface. The staff are always friendly and provide excellent customer service. The clothes are of really good quality and last for ages
26 januari 2024
Antwoord van FatFace - HAYWARDS HEATH
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent quality and well priced
Excellent quality and well priced . Shopping online and help in shop also excellent.
10 januari 2024
Antwoord van FatFace - HAYWARDS HEATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great customer service and very…
Great customer service and very efficient on returns .
6 januari 2024
Antwoord van FatFace - HAYWARDS HEATH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely team in Haywards Heath
Lovely team in Haywards Heath. Eye catching clothes. Good range of available sizes. Bed socks are amazing!
18 december 2023
Antwoord van FatFace - HAYWARDS HEATH
Hello Brian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure to shop in the…
Always a pleasure to shop in the Haywards Heath branch the staff are always very pleasant and helpful.
15 december 2023
Review zonder uitnodiging
Antwoord van FatFace - HAYWARDS HEATH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Haywards Heath store to be so helpful and pleasant. I will be sure to pass on your lovely comments to the team.
Take care, MM
Faultless FF transaction
Faultless FF transaction:
You order a product on line (convenient) for collection at local store (convenient)
FatFace tells you when the item is ready for collection
You collect the product from the local store
Perfect!
6 december 2023
Antwoord van FatFace - HAYWARDS HEATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Amazing very helpful lady at your…
Amazing very helpful lady at your Haywards Heath branch.
Was able to order my coat as didn't have my size at shop.
Delivery was really quick
26 november 2023
Antwoord van FatFace - HAYWARDS HEATH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely top
Online ordering was very simple, collected in store so no delivery charge. Top, lovely soft cotton and true to size.
28 november 2023
Antwoord van FatFace - HAYWARDS HEATH
Good Afternoon Sarah,
Thank you for taking the time to leave us a review!
I am so happy to hear about your instore shopping experience, aswell as your online experience! it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Kind Regards, JW
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