Your help desk were great, the item was delayed because Everi your courier is so useless in rural areas but he managed to reorder ad get the delivery to me. Needless to say Everi didn't deliver to my... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 16/17 The Old Market Shopping Centre, HR4 9HT Hereford, Herefordshire, GB
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Lees wat reviewers zeggen
Still waiting for my Xmas jumper- had an email to say it was ready for collection at my nominated store. When I arrived they said it wasn’t there. Shortly after I received a text msg to say it was re... Toon meer
Bedrijf heeft geantwoord
The two ladies working in the Hereford store on 19th May 2026 were super friendly and gave me some great styling advice to coordinate the bree cardigan with a skirt bought in a different shop. The ad... Toon meer
Bedrijf heeft geantwoord
I have always love shopping at fatface when my children where little it was fantastic. Dress I’ve bought for a recent holiday are all excellent value for money &. Fat face sale is our go too everytim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 16/17 The Old Market Shopping Centre, HR4 9HT, Hereford, Herefordshire, Verenigd Koninkrijk
- 01432 265404
4,8
Uitstekend
129 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love the shirt which was delivered to…
Love the shirt which was delivered to the store as promised. Helpful and courteous service. Full marks.
31 oktober 2023
Antwoord van FatFace - HEREFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwoord van FatFace - HEREFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast delivery and good contact
30 oktober 2023
Antwoord van FatFace - HEREFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Happy "Face"
Easy on line ordering and speedy click and collect delivery. Very friendly and helpful in store, plus extremely pleased with purchase
26 oktober 2023
Antwoord van FatFace - HEREFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Ordered a top online for a friend
Ordered a top online for a friend, it arrived quickly.
Good quality top & my friend loved it
19 oktober 2023
Antwoord van FatFace - HEREFORD 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Phoned to enquire if my order had…
Phoned to enquire if my order had arrived couldn’t have been more helpful and kind. Went in next day to pick my 2 parcels up served straight away and spoke to really pleasant and kind all done in couple of minutes excellent. Mrs Dilys Ankers. I Hereford
23 oktober 2023
Antwoord van FatFace - HEREFORD 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! KS
Antwoord van FatFace - HEREFORD 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - HEREFORD 2
Good afternoon, Susan
Thank you for your feedback regarding your recent online order.
We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
I love Fatface clothes and the website…
I love Fatface clothes and the website is easy to you. Everything was well packaged and communication good about delivery.
26 september 2023
Antwoord van FatFace - HEREFORD 2
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Yet another great pair of trousers
Yet another great pair of trousers. The staff in our shop are friendly and helpful and it’s a nice environment to shop in
1 september 2023
Antwoord van FatFace - HEREFORD 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really friendly staff
The Hereford fat face store is really, the girls that work in their are so friendly and nice I didn’t feel like they were judging me compared to other clothes stores.
18 augustus 2023
Antwoord van FatFace - HEREFORD 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that you had a positive experience at our Hereford store - I'll be sure to pass your feedback on to our lovely store crew. All the best - LB
Easy to order
Easy to order. Delivered to store in time stated and staff on collection very pleasant and helpful.
18 augustus 2023
Antwoord van FatFace - HEREFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Antwoord van FatFace - HEREFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwoord van FatFace - HEREFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Not great 😌
Bought 2 items on click and collect. Returned 1 item to store. Instead of refunding cashier charged me again (over £80). Didn’t notice till I saw my bank account after the weekend. Had to make another trip to store to get a refund of over £160. Could have plummeted me into an overdraft? She was apologetic. But that’s not the point.
7 augustus 2023
Antwoord van FatFace - HEREFORD 2
Oh dear, we are so sorry that this has happened. We deeply appreciate your comments. If there is anything we can do to help, please email us at customerservices@fatface.com - RS
Always love popping in to Hereford fat…
Always love popping in to Hereford fat face. The girls are so friendly and the clothes have been excellent. Happy to have this shop in our city
10 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - HEREFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Is Fat Face harvesting personal data?
Not the most relaxing of shopping experiences when visiting the Hereford branch of Fat Face.Went to pay at the cash desk and before the transaction was asked for my email address - this request came across as almost mandatory. I declined and the assistant seemed to take this personally- very brusque unsmiling manner thereafter- assistant couldn`t even summon an audible thank you when handing over my receipt.
Is Fat face harvesting customer emails ? Are employees paid for the number of emails gathered?
I am not usually asked to give away my personal contact details when buying in a shop and resent being harassed for an email address. There is no benefit to me and I am aware that third parties may use the data.
So I shall be returning what I bought later this week – to a different branch -don’t want to wear the clothing and be reminded of the unwelcoming experience that day in Hereford or of the Fat Face policy of requesting personal data.
8 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - HEREFORD 2
Good Afternoon Alexandra,
Thank you for taking the time to leave us a review.
I am so sorry to read that you have been disappointed with your recent experience with us instore and can assure you we do not intend for any of our customers to come away feeling the way you have explained.
Our store crew are asked to obtain customers email addresses when a purchase is being made for e-receipts only, you of course have every right to decline and obtain a paper receipt instead.
I have passed over your comments to the Hereford store and these will be addressed accordingly.
Again I apologise for any issues this has caused. If you wish to discuss this further then please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000. Take care - JW
The friendliest staff I have come…
The friendliest staff I have come across in a shop in many a long year! A broad smile from our dog too, who loves gravy bones.
25 juli 2023
Review zonder uitnodiging
Antwoord van FatFace - HEREFORD 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Experience was great ordering and after…
Experience was great ordering and after sale was superb.
16 juli 2023
Antwoord van FatFace - HEREFORD 2
Hi Kathleen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff and some really lovely…
Helpful staff and some really lovely clothes this summer.
20 juni 2023
Antwoord van FatFace - HEREFORD 2
Hi Jacko
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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