The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... Toon meer
Bedrijf heeft geantwoord
Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... Toon meer
Bedrijf heeft geantwoord
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, Verenigd Koninkrijk
- 01462 423162
4,6
Uitstekend
103 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly and helpful staff which made…
Friendly and helpful staff which made the experience a really good one
23 oktober 2023
Antwoord van FatFace - HITCHIN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great clothes.
17 oktober 2023
Antwoord van FatFace - HITCHIN
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Antwoord van FatFace - HITCHIN
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Wonderful!
The collection Fatface have this season is wonderful. Lovely colours and fabrics. Love love Fatface! The staff in the Hitchin store are really helpful and always happy to chat. So lucky to have a store in our town.
26 september 2023
Antwoord van FatFace - HITCHIN
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Very helpful and friendly staff. I had ordered two pairs of wellies by mistake but it was no problem and I was refunded straight away.
22 september 2023
Antwoord van FatFace - HITCHIN
Hi Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
5-7 working days for delivery on online orders is too long
Whenever you order online to pick up from the shop it takes a week to arrive. Most shops deliver in a few days, or even the following day if you order early enough.
14 september 2023
Antwoord van FatFace - HITCHIN
Hi Mary-Jane, thank you for taking the time to review. We're sorry about the delivery timeframe on our click and collect orders - our C&C service is still fairly new, and we do hope to improve it over time. I hope that you love your new shirt now that it has arrived! Take care, CD
The staff are excellent
The staff are excellent, very helpful and polite. I wish the store was much bigger and so able to stock a lot more items, for both ladies and children.
22 augustus 2023
Antwoord van FatFace - HITCHIN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwoord van FatFace - HITCHIN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Click amd collect needs a tweek
I like fat face and I like clothes.
I really like the hitchin shop and the service if generally really good.
However, I am not giving fatface 5 stars as I wish I could just go into my local shop and order for click and collect as I hate ordering online. I would like my local shop to have my money in their till and not at head office. At moment, if I order in there I have to have it posted to my house which is ridiculous. I don't have time to wait in for the PO.
16 augustus 2023
Antwoord van FatFace - HITCHIN
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly staff in sore and a good…
Friendly staff in sore and a good selection of products in there.
13 augustus 2023
Antwoord van FatFace - HITCHIN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day - SK
Excellent piece of clothing at a…Great Service
Excellent piece of clothing at a reasonable price. Delivered to my local store too
8 augustus 2023
Antwoord van FatFace - HITCHIN
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Always great clothes & lovely styles…
Always great clothes & lovely styles that are wearable for all ages.
8 augustus 2023
Antwoord van FatFace - HITCHIN
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Lovely top arrived in 3 days
Lovely top arrived at the local store in 3 days.instead of 5.
31 juli 2023
Antwoord van FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Size perfect & delivery on time
25 juli 2023
Antwoord van FatFace - HITCHIN
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality fabric
I like nice fabrics & colours and slightly different designs. FatFace although expensive- you're buying quality pieces.
21 juli 2023
Antwoord van FatFace - HITCHIN
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Love fat face style ,fit,and choice’s
Love fat face style ,fit,and choices and love fact you give blue light card discount and the staff /shop in hitchin are sooo friendly and nice love shopping there
11 juli 2023
Antwoord van FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Antwoord van FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Fat Face Hitchin store
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to find the correct size. They will always arrange an on-line order for you from the store otherwise.
20 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - HITCHIN
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in our Hitchin store. Take care – CD
Made an online purchase after shopping…
Made an online purchase after shopping instore (item wasn’t in stock in my size) and the very helpful assistant recommended to order online as wanted sandals for a holiday. Arrived on time, well packed and a beautiful well made product for me a difficult shopper.
8 juni 2023
Antwoord van FatFace - HITCHIN
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Prompt delivery
Prompt delivery, easy return as ordered 2 sizes very friendly staff.Very good quality product
2 juni 2023
Antwoord van FatFace - HITCHIN
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.