Garment was well made, the colour accurately described and delivery on time. Overall v pleased with the service.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... Toon meer
Bedrijf heeft geantwoord
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... Toon meer
Bedrijf heeft geantwoord
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, Verenigd Koninkrijk
- 01403 218559
4,7
Uitstekend
133 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything is Always Great With FatFace.
Everything was on time and my experience was first class. A great price for an excellent item. Thank you.
7 december 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always friendly and helpful staff with…
Always friendly and helpful staff with good stock and clean presentable shop - pleasure to shop in.
4 december 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Easy ordering and free in store pickup
Easy ordering and free in store pickup, then able to try on whilst there and return anything unwanted.
27 november 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff in the Horsham store are always…
Staff in the Horsham store are always attentive, helpful and polite. If I can't get the item in store I can usually order it online and deliver to store and then try items on in the shop changing room. A bonus was that I managed to buy a few items in the Fatface sale. All in all, I was very pleased with the quality of my purchases.
25 augustus 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Extremely helpful and friendly staff in…
Extremely helpful and friendly staff in Horsham store . Simple collection of sale items ordered online .
12 augustus 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Item arrived quickly and was as…
Item arrived quickly and was as expected. Delivery to store means no charge which is great! Only problem is being tempted to more lovely sale purchases upon collection!
12 augustus 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very happy with my purchase and the…
Very happy with my purchase and the service from this store,delivered in time i needed by friendly lady excellent service and will be using this store again thank you .
13 augustus 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good service and friendly staff at…
Very good service and friendly staff at Fatface Horsham
6 augustus 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good efficient service friendly staff
6 augustus 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So when my order arrived there was a…
So when my order arrived there was a Monsoon item with a Fatface tag on it. I took this to my local store to return the item. The store left me waiting for 10-15 mins one a queue formed and finally the other member of staff decided she would help. I had left the item sealed in its plastic bag but her tone was rather accusatory that I was trying to return an incorrect item. Not great. I was let down when I didn’t receive the correct item and then made to feel uncomfortable trying to get the problem rectified. Staff training needed both in your warehouse and politeness towards customers.
15 mei 2025
Antwoord van FatFace - HORSHAM 2
Hello Emma,
Thank you for taking the time to leave your review.
We're sorry to hear that you have had this experience and you received the incorrect item. Please be assured all comments will be passed to the appropriate team.
Take care, LE
Brilliant experience again with the…
Brilliant experience again with the staff in my local fat face store in Horsham.
Always so helpful.
15 april 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
I brought a suede handbag from Horsham…
I brought a suede handbag from Horsham branch. Lovely bag. A few weeks late the side handle stitching just gave up the ghost. It fell to the ground, good job I realised as would have lost cards, car keys etc. the stitching had torn thru the material and handle came off. i went back with receipt and they thankfully swapped it for another one, Which after a few weeks has just done exactly the same thing! I will re returning for a full refund this time.
I find their clothes are not as good a quality as White Stuff are. A top i got recently has faded after a few washes, has a small hole in it as well.
20 februari 2025
Review zonder uitnodiging
Antwoord van FatFace - HORSHAM 2
Hello Laurence
Thank you for your review. I am so sorry to hear this. It's disappointing to hear that the stitching has failed on both bags, and we apologise for the inconvenience this has caused. We appreciate you bringing this to our attention and will certainly share your feedback with our product team. If you can, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to investigate. Thank you, CT
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Prompt and professoinal
14 februari 2025
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Straightforward ordering and pick up
Straightforward ordering and pick up. Happy with service.
23 december 2024
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
3 for 2 on socks offer not honoured.
There was a 3 for 2 on socks offer and I bought 3 pairs of socks along with some other items. My mistake for not checking my receipt in store but when I got home I had not received the 3 for 2 offer. Its a shame when the offer should have been applied automatically without me having to check.
13 december 2024
Antwoord van FatFace - HORSHAM 2
Hello Sarah
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the correct teams.
Take care, LE
I’m still waiting on my order from 29th…
I’m still waiting on my order from 29th February. It was sent to the wrong store for collection and re routed to my Fat Face shop. But I’ve had no update. It is now 10th December. So where is it?
Poor customer service.
10 december 2024
Antwoord van FatFace - HORSHAM 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
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