I struggle to find decent jeans that aren’t too long or too skinny & these are perfect & I ordered them from looking at other customers reviews. They are the perfect length & a really comfy fit & exc... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have purchased clothes both online and in store recently and love the items I have bought. The lady in the Kendal store was lovely and very helpful. Some other brand stores could learn a lot from h... Toon meer
Bedrijf heeft geantwoord
Lovely shop and assistants who were very helpful and friendly in the kendal store. Well layed out, easy to find what you're looking for.
Bedrijf heeft geantwoord
I bought a dress from Fatface which was advertised as a 2 in 1. The brown version of it is a dress and separate jumper over the top but the blue one I bought is all in one - not a dress and separate... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
15/17 & 17a Stricklandgate, LA9 4LY, Kendal, Cumbria, Verenigd Koninkrijk
- 01539 727810
4,5
Uitstekend
61 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely shop and assistants who were…
Lovely shop and assistants who were very helpful and friendly in the kendal store. Well layed out, easy to find what you're looking for.
17 september 2026
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Service
I was in the other day to return an item. The manager, Chris, was very helpful, he sorted my refund and helped me find some other items to buy.
31 augustus 2026
Review zonder uitnodiging
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great reductions on sale items
Great reductions on sale items. I ordered online and they were delivered to my nearest store quickly and without charge.
21 augustus 2026
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Absolutely love this brand
Absolutely love this brand. I go out head to toe in these clothes…especially in summer. Love it.
13 augustus 2026
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I collected an order from your Kendal…click and collect service
I collected an order from your Kendal store , the service was quick and efficient.
18 augustus 2026
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - KENDAL
Hello Jayne,
We're sorry to hear this was your experience in our Kendal store. We'd like to understand more, so please contact our Customer Services team with further details.
Thank you, LE
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff in bringing…
Very helpful staff in bringing different sizes of the garment to me in the changing room, advising on the fitting etc.
16 mei 2026
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff very helpful
Staff very helpful in exchanging/ordering items due to incorrect size label received on item.
5 mei 2026
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Customer care is excellent
I have purchased clothes both online and in store recently and love the items I have bought. The lady in the Kendal store was lovely and very helpful. Some other brand stores could learn a lot from her manner and willingness to help.
I understand the need to charge postage for online purchases but I feel that there should be a cut off figure to qualify for free delivery.
31 maart 2026
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service
Ordered for delivery to store, arrived on time and staff in Kendal store always helpful.
17 maart 2026
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice dress but not as advertised
I bought a dress from Fatface which was advertised as a 2 in 1. The brown version of it is a dress and separate jumper over the top but the blue one I bought is all in one - not a dress and separate jumper. However it is a nice dress but not as advertised.This may disappoint some people. The retailers in the Kendal store are ver6 helpful
17 februari 2026
Antwoord van FatFace - KENDAL
Hi Margaret, thank you for your review.
We're sorry to hear that the dress wasn’t quite what you expected.
We can confirm that the Noa dress product description explains that the jumper is designed to layer over the dress, and the images aim to show how the garment is constructed. The images do show that this is two separate items.
We will of course pass your comments to the right team.
Thank you, LE
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really quick delivery to the store.
19 augustus 2025
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Big on quality great on style
Great quality clothing and great service as always. Best choice in the High Street or online. Most importantly they offer tall fittings - most welcome when you are 6 feet 6 inches tall!
30 juni 2025
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent staff
Staff when I collected it were very helpful and friendly....especially Holly...Will definitely shop there again!!
3 juli 2025
Antwoord van FatFace - KENDAL
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Met with indifference
I thought the member of staff who served me when I went to collect my order was very indifferent to me. I felt like he had better things to do than to help me. Not very impressed.
6 december 2024
Antwoord van FatFace - KENDAL
Hello Nick
Thank you for taking the time to leave your review. I am sorry to hear that you felt this way after shopping in our Kendal store. This isn't what we like to hear.
I'll ensure that this is passed to the correct team.
Thank you, LE
Our local shop in Kendal was so helpful.
I rang our local shop in Kendal to enquire if they had a pullover in my daughter's size for Christmas. They didn't have the size, but kindly rang round other branches nearby, and located one in Kirkby Lonsdale which was reserved for me to collect this afternoon.
2 december 2024
Review zonder uitnodiging
Antwoord van FatFace - KENDAL
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.