I am very pleased with the black pair of Anya cropped linen trousers I bought in the sale. They fit perfectly in my usual size. The high waistline is flattering and the linen keeps its shape. Collecti... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... Toon meer
Bedrijf heeft geantwoord
Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... Toon meer
Bedrijf heeft geantwoord
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Verenigd Koninkrijk
- 01603 622074
4,7
Uitstekend
239 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fabulous phone bag
I bought this little phone bag as it is absolutely perfect for holiday, where all I want to carry is my phone, cash card and hotel key. I’ve been looking for something like this for years. The quality is great, beautiful soft leather and sweet little bee on the front.
17 maart 2023
Antwoord van FatFace - NORWICH 2
Hello,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
Take care – KS
I went into the store in Norwich
I went into the store in Norwich , the staff were vert helpful nothing to much trouble for them . I didn't feel pressured
16 maart 2023
Antwoord van FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff in the Norwich store are…
Staff in the Norwich store are pleasant. Fat face is one of my favourite clothes shops.
18 januari 2023
Antwoord van FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
all good thanks
13 januari 2023
Antwoord van FatFace - NORWICH 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Efficient tidy store
Very efficient even when very busy.
Polite. Clothes folded neatly in bag.
Shop well stocked and tidy even though it was very busy with sale.
31 december 2022
Antwoord van FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - NORWICH 2
Good afternoon, Julia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Fat face delivery is always quick and…
Fat face delivery is always quick and keeps you informed every step of the way. Staff instore are always friendly and super helpful without being at all pushy
24 oktober 2022
Antwoord van FatFace - NORWICH 2
Thank you so much for taking the time to leave us a 5* review.
It’s great to hear that your order arrived with you so quickly and you were happy with the service received when shopping in store.
Take Care, TG
They had a good range of sizes for…
They had a good range of sizes for trying things on. The changing rooms were very tidy and spacious. Friendly and helpful staff when paying at the till.
5 november 2022
Antwoord van FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I still haven’t received my order after…
I still haven’t received my order after over a week. I’ve complained but received no satisfaction. Your courier Evri is known in the area for not delivering for at least three or four weeks. They should be dropped as they are giving you such bad service. I bought by items as a present and now they are late!,,
7 oktober 2022
Antwoord van FatFace - NORWICH 2
Hi Jacky, I am so sorry to hear that you haven't received your parcel, this isn't what we like to hear. I am just about to respond to the email that you have sent in regarding this issue. Thank you, LE
Returning online purchase instor…
Returning online purchase instor excellent service.
28 september 2022
Antwoord van FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Lovely choices especially denimim
I love the layout of the store and great choice of goods. Staff are very helpful which makes shopping a great experience for me.
9 september 2022
Review zonder uitnodiging
Antwoord van FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order was not received
Order was not received. Evri might be the cheapest delivery provider for you to use but are by far the worst.
Eventually get a response from you to say you’ve cancelled my order. Very unhappy with the service.
11 september 2022
Antwoord van FatFace - NORWICH 2
Good Afternoon
Thank you for your review.
I am so sorry to hear this,
I can see that my colleague has looked into this further for you. If you still need our assistance please do not hesitate to contact us.
EP
Antwoord van FatFace - NORWICH 2
Hi Jo, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always enjoy shopping at Fat Face
2 september 2022
Antwoord van FatFace - NORWICH 2
Good Morning Margaret
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Good quality but store stock poor leading to online purchase
Could not get the correct size in the shop so ordered on line. The delivery was fast but I thought at 3.99 was expensive for one item. Would have happily collected from in store but that was not an option.
Very impressed with the quality
2 september 2022
Antwoord van FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Beautiful bohemian dress so comfortable…
Beautiful bohemian dress so comfortable and stylish.
29 augustus 2022
Antwoord van FatFace - NORWICH 2
Hi Isabel, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Satisfied with my purchase
5 augustus 2022
Antwoord van FatFace - NORWICH 2
Hi Debra
Thank you for your review. Glad you liked your dress. PW
Wonderful shopping experience in Norwich
I have brought several summer dresses but always end up wearing a Fat face dress after much deliberation !!! I just find that the material is so soft, the dresses always skim over my lumps and I can always dress them up for the evening. You really can’t go wrong The staff in Norwich are so helpful, honest and friendly. After shopping online for 2 years it was lovely to actually go into a Fat face store and the service I received was five star worthy ….
31 juli 2022
Antwoord van FatFace - NORWICH 2
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Love my top nicely packaged
26 juli 2022
Antwoord van FatFace - NORWICH 2
Hi Heather, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive online shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought a beautiful bright sundress
Bought a beautiful bright sundress. The finish of the dress, demonstrates the quality of the product - finishes like binding around the neckline, inserts and lace/crochet panels on sleeves. This was a present for Mum's birthday and she loved it so much she wore it directly after opening (a first).
19 juli 2022
Antwoord van FatFace - NORWICH 2
Good afternoon, Lisa
Thank you for leaving us this review about your online order. It's great reading such positive comments about the quality of the products you received.
Am glad your mum loves us too!
Enjoy the rest of your day and stay safe. JB
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.