The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It was easy to order and the garment - trousers, arrived on time. I collected the in store and the assistant was pleasant and helpful. Th trousers are as described.
Bedrijf heeft geantwoord
A T-shirt I bought 2 weeks ago came apart and is not reparable. Even so I had the credit card receipt, Fatface would not refund or give a credit as I had no receipt Really bad service, ad their clot... Toon meer
Bedrijf heeft geantwoord
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, Verenigd Koninkrijk
- 01865 251428
4,3
Uitstekend
151 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unfortunately the garments were too…
Unfortunately the garments were too long. However they reim reimbursed immediately and with care.
22 september 2025
Antwoord van FatFace - OXFORD 3
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
As good as ever
Ordering on line is perfect for me. The pleated midi skirt is lovely and hangs really well.
31 augustus 2025
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace in Oxford is a Retailer that I…
FatFace in Oxford is a Retailer that I consider to be an Excellent provider of Good Quality Clothes. It has its own Stamp. I am so pleased with all my purchases that I consider money well spent. In fact I am delighted that descriptions of the Items I bought I found to be perfectly correct. Thanks very much FatFace.
2 juli 2025
Antwoord van FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace in Oxford had shocking customer…
FatFace in Oxford had shocking customer service. Went in and 3 staff members were lounging about at the front of the shop and failed to do any greetings. When asked for help, they rolled their eyes and showed complete disregard to my needs.
11 juni 2025
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Hello Bobbie
Thank you for taking the time to leave your review.
We are really sorry to hear that this has happened. This isn't the experience that we wish for any customer to have in our stores, and this will be investigated internally.
Take care, LE
Oxford store
Lovely store, plenty to choose from and friendly staff. I was served by Cam who was very helpful and could not of been more attentive. Sound advice and great product knowledge from him, thank you.
I will definitely be visiting again!
30 mei 2025
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great cloths and service.
11 mei 2025
Antwoord van FatFace - OXFORD 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My fav store and brand!
Just amazing selection, quality and range of products. The price point totally makes sense for the quality.
9 maart 2025
Antwoord van FatFace - OXFORD 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Went to the Oxford branch on Monday
Went to the Oxford branch on Monday, Vicky asked if i needed any help, what a star, managed to buy some great clothes, thank you Vicky
17 februari 2025
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Oxford store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - OXFORD 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor staff..
4 members of staff all failed to greet us. Found what we wanted then stood for more than 5 minutes at an unstaffed till. 2 staff ignored us and continued doing nothing. Eventually another who seemed busier hailed another at the other end of the store. She sauntered across. No greeting or a thank you and no idea about return Xmas dates and clearly wasnt going to make any effort to find out. Interestingly the store was empty. We shall be reluctant to visit FF again. Bit of staff training needed and a realisation that customer service and money in the till are high priorities.
5 december 2024
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Hello there, thank you for taking the time to leave your review.
I am sorry to hear that you have had a less than positive experience in one of our stores. This isn't what we like to hear.
Please be assured we will pass this review to the appropriate team who will investigate this internally.
Thank you, LE
The assistant Courtney
The assistant Courtney, who served me did not interact with me and not a smile out of her. Service was shocking and never spoke as she was scanning the items. Considering the usual great service I normally receive her attitude was not acceptable.
22 november 2024
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Hello Sheena
Thank you for taking the time to leave your review and for providing your feedback. This is really important to us and I will be sure to pass this to all relevant departments.
Thank you, LE
Forgotten and Returned Purchase
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense.
I was soon going to return to my home in Australia, so was unable to go back and collect it myself. Vicky was so helpful and refused payment for the postage, but I insisted.
Vicky went above and beyond what was expected of her and is a credit to Fat Face. I trust they take notice!
15 november 2024
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Good morning,
Thank you for leaving your feedback.
It's so lovely to hear of your experience in our Oxford store. Really sounds like Vicky went above and beyond, so pleased she was able to get your purchase to you.
Take care,
CT
Good service. The item arrived on time and was…
The item arrived on time and was exactly what I was expecting.
24 oktober 2024
Antwoord van FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and helpful staff
Great selection of products and super helpful staff. Bev was attentive and quick to sort me out. The only glitch was an IT issue which led to it taking a while to process my return. That is not a reflection on Bev's performance.
12 oktober 2024
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Hello there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Oxford store - this is great to hear. Take care, LE
Store pickup process is broken
I've always been happy with Fatface orders but they have a new process for store pickup which is broken.
The app portal says my order has arrived, the store insists they need to have a barcode from an email that never arrived and can't do anything otherwise, even though delivery date has passed and the item is shown as delivered to branch in my account.
Very frustrating.
13 oktober 2024
Antwoord van FatFace - OXFORD 3
Hello Roy
Thank you for taking the time to leave your review.
I am sorry to hear that you are having troubles with your Click and Collect order.
Please email fatfacereviews@mail.fatface.com for more assistance with this, and a member of our friendly team will be able to help.
Thank you, LE
Beautiful hooded jumper and quality…
Beautiful hooded jumper and quality good packaging quick delivery
6 september 2024
Antwoord van FatFace - OXFORD 3
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went into fat face and was served by…
Went into fat face and was served by Bev who was outstanding in every way. A pleasure shopping in such a great store. Looking forward to my next trip.
17 augustus 2024
Review zonder uitnodiging
Antwoord van FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
simple transaction- all fine
3 augustus 2024
Antwoord van FatFace - OXFORD 3
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.