Thank you to Madison who patiently sorted out a problem for me this afternoon and was so helpful!! Thanks a million!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Today at the Paddington store was the best customer service I have experienced in a very long time. Normally, I am reluctant to go into social settings. However, Sam made what I was looking for so eas... Toon meer
Bedrijf heeft geantwoord
The store didn’t have my size in a dress I chose- it was just what I was looking for. The assistant without any hesitation ordered it for me and I collected it in store . Perfect and in the sale . Gre... Toon meer
Bedrijf heeft geantwoord
The product is fantastic however the experience not so. I was charged 40% more than the online price. I contacted customer service on WhatsApp and was told to go back to the store. Contacted the store... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 8 The Lawn, Paddington Station, W2 1HB, London, London, Verenigd Koninkrijk
- 02072 622967
4,5
Uitstekend
83 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quality of the material and the ease…
Quality of the material and the ease and speed with which it came. Thank you. Already browsing for more items.
11 mei 2025
Antwoord van FatFace - PADDINGTON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and friendly service
The trousers and tops from FatFace are my favourites and I always collect from Paddinton station whi is very convenient for me.
3 maart 2025
Antwoord van FatFace - PADDINGTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Visit to your Paddington store
This is my first time writing a review, and I feel compelled to share my outstanding experience with Fawzi, the manager at the Paddington store. Recently, I encountered an issue with an online order that left me feeling frustrated and uncertain. However, Fawzi stepped in and handled the situation with extraordinary patience, professionalism, and respect. From the moment I approached him, it was evident that he was genuinely concerned about my predicament. He listened intently, asked insightful questions, and made it a priority to fully understand my issue before working towards a resolution.
What truly sets Fawzi apart is my familiarity with his exceptional customer service skills; this is not the first time I have witnessed him adeptly managing similar situations. I have seen him assist other customers with the same level of care and efficiency, ensuring that everyone feels heard, valued, and respected. His unwavering commitment to delivering top-notch service is impressively consistent and speaks volumes about his character.
Fawzi is unquestionably an invaluable asset to the company. His sharp intellect, impressive problem-solving abilities, and calming demeanor left a lasting impression on me. I was genuinely surprised to discover that he wasn’t in a higher managerial position. With his skill set and natural leadership qualities, it seems only fitting that he should be recognized and elevated within the organization.
When I approached a staff member in the store to inquire about the best way to provide feedback regarding my experience, they enthusiastically recommended Trustpilot. So here I am, sharing my positive experience in hopes that the company recognizes how fortunate they are to have someone like Fawzi on their team—a true gem in the world of customer service.
25 november 2024
Review zonder uitnodiging
Antwoord van FatFace - PADDINGTON
Hello Caroline,
Thank you for taking the time to leave your shining review after your recent visit to our Paddington store. Your interaction with Fawzi sounds brilliant.
We look forward to welcoming you back next time.
Take care, LE
Winter Snood
I was loooking to buy a Snood. I saw one on the Fatface website. I ordered it for collection from the Paddington Station store. I was kept fully informed about the order. It arrived in a couple of days. I collected it and was given a nice Fatface Christmas bag. Very good service. Thank you.
29 november 2024
Antwoord van FatFace - PADDINGTON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went to collect the item at Paddington…
Went to collect the item at Paddington station
Had the rudest of persons as the shop assistant
22 november 2024
Antwoord van FatFace - PADDINGTON
Hello Andrew
Thank you for taking the time to leave your review.
I am sorry to hear that you have had a poor experience whilst visiting our Paddington store. This isn't what we like to hear. I will be sure to pass this to our team to investigate internally.
Take care, LE
Easy ordering and collection in store
Easy ordering and collection in store. Good quality top.
23 juni 2024
Antwoord van FatFace - PADDINGTON
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Paddington store
Friendly helpful staff. Greeted as soon as I entered to pick up something ordered online. Staff checked my info quickly & asked if I wanted a bag to put my items in since it was raining. Staff thanked me & said bye. Good service. Professional staff.
5 juni 2024
Antwoord van FatFace - PADDINGTON
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Paddington store to be so professional and helpful during your visit. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Excellent service
7 juni 2024
Antwoord van FatFace - PADDINGTON
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased to read that the service you have received is excellent. I hope you do continue to enjoy your shopping experience with us.
All the best, MM
Antwoord van FatFace - PADDINGTON
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
I'm a new customer
I'm a new customer, ordered online, delivery came so quick, and some items I ordered the wrong size, so I went to the store and returned, staff so lovely and helpful 😀
15 april 2024
Antwoord van FatFace - PADDINGTON
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We look forward to welcoming you back soon!
Take care. -GM
Excellent Service
Quick, efficient and painless - I placed the order on 17 March and it was ready to collect on 19 March, importantly at any time convenient for me because the store keeps it for several days. So much easier on the nerves than home delivery. My (fairly) local store is in Paddington Station, so presumably is very handy for commuters too.
23 maart 2024
Antwoord van FatFace - PADDINGTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I had a great experience
I had a great experience. Customer services are excellent. Her name is Anmol Akter. She was very helpful friendly with great services.
10 september 2023
Review zonder uitnodiging
Antwoord van FatFace - PADDINGTON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
helpful
i was shopping in paddington store, the collection wes nice and one customer assistant Anmol was really helpful, helped me throughout my shopping.
1 februari 2024
Review zonder uitnodiging
Antwoord van FatFace - PADDINGTON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The Click and Collect was fast and…
The Click and Collect was fast and efficiently located and handed over.
20 november 2023
Antwoord van FatFace - PADDINGTON
Good Afternoon,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about the service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Kind Regards, JW
Click and collect works perfectly.
16 november 2023
Antwoord van FatFace - PADDINGTON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Antwoord van FatFace - PADDINGTON
Hello Beatrice
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality product
Great quality product, lovely and warm. In-store delivery was faster than expected - just 2 days.
7 november 2023
Antwoord van FatFace - PADDINGTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very good quality ❤️
27 oktober 2023
Antwoord van FatFace - PADDINGTON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The jumper and top are fine
The jumper and top are fine. But when I went to collect the first time on Sunday, the staff were unable to hand them over as the stock room was locked and the person who had the key wouldn't be there for another hour. I had to return on a different day.
26 oktober 2023
Antwoord van FatFace - PADDINGTON
Hi Jess, Thank you for your feedback. I apologise that this has happened. We will be sure to discuss this with the store. Take care - KS
Quality & Value (but need to accept cash in stores)
Love the quality and cut of the clothes sold at fatface. Excellent value for money.
I wish they would accept cash in their stores. I would have bought more if they did.
21 oktober 2023
Antwoord van FatFace - PADDINGTON
Hello, Thank you for your kind feedback regarding your recent order with us. I can confirm just our station stores are cashless. Have a great day! - KS
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