I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... Toon meer
Bedrijf heeft geantwoord
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... Toon meer
Bedrijf heeft geantwoord
I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Verenigd Koninkrijk
- 01752 601589
4,7
Uitstekend
288 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I've ordered twice recently
I've ordered twice recently, once to collect in store and once by post. Both services were great. Bought items in sale so good prices for quality items.
8 augustus 2023
Antwoord van FatFace - PLYMOUTH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent shopping experience
Excellent shopping experience, really easy to use and prompt click and collect.
14 augustus 2023
Antwoord van FatFace - PLYMOUTH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Service and quality
12 augustus 2023
Antwoord van FatFace - PLYMOUTH 2
Thank you for your feedback. We deeply appreciate your feedback and we can't wait to see you again soon! - RS
What a lovely shopping experience…
I wanted to share what a lovely experience I had in Fatface Plymouth today. I was trying on some clothes, not normally my favourite thing, however Tsara made me feel at ease, was so helpful and gave me great advice. Nothing was too much trouble for Tsara and my whole experience was an enjoyable one. So if you need some help deciding what suits you I would definitely recommend the fabulous Tsara. My great experience didn't stop there. At the till I was greeted by Ellie who told me about how I could share my experience with everyone and Ellie was very friendly too.
17 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Helpful staff
Helpful staff, Good range products and was able to buy a shirt that was out of stock on website. Order collection was easy and service was prompt.
3 augustus 2023
Antwoord van FatFace - PLYMOUTH 2
Hi Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service by Emma in…
Excellent customer service by Emma in Plymouth store. Was so helpful in helping me match colours, previous shops I'd been in difficult to even locate sales assistant, let alone get help. Well done!
9 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Good Morning Ruth, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I hope you have a good day - JW
Antwoord van FatFace - PLYMOUTH 2
Good Afternoon Lisa,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the item you purchased. We hope you love your new item. Take care - JW
Great customer service
Emma and Jake were really helpful and friendly in store. Emma saw me struggling with multiple items to try on and offered to take them to the changing room for me. She then went above and beyond in offering further assistance in finding the items I needed to buy. This was actually really appreciated, because I have trouble in standing for long periods of time and her help enabled me to come away with what I needed. Emma and Jakes customer service stood out and provided me with a fantastic shopping experience!
1 augustus 2023
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Pull your finger out Plymouth store!
I would love to give a 5 star review but seeing as I’m still waiting - again - for the Plymouth store to tell me my order is ready for me to collect it, I can’t.
10 juli 2023
Antwoord van FatFace - PLYMOUTH 2
Hello, thank you for taking the time to leave a review.
I'm really sorry to hear that you did not receive an email letting you know your order was ready to collect. Upon looking into it, I can see that the Plymouth store received your order and marked it as ready to collect on 14/07. They'll hold it for two weeks, so you have until 28/07 to collect it.
I'd advise checking your junk emails just in case the email went there, but if you didn't get a confirmation email please let us know and we can look into it right away. You can email us on customerservices@fatface.com.
All the best, LB
All of the team were helpful
All of the team were helpful, happy and could not do enough to make my experience a good one.
15 juli 2023
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hi Millie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Kyra
Kyra, the lady managing the changing rooms was very helpful and happy, fetching a different size for me.
4 juni 2023
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care, KS
Staff were really helpful.
5 mei 2023
Antwoord van FatFace - PLYMOUTH 2
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this fat face store in Plymouth
I love this fat face store in Plymouth, the staff are warm friendly helpful and knowledgeable
1 mei 2023
Antwoord van FatFace - PLYMOUTH 2
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy with service
Very happy with service. Used click and collect service to Plymouth store. Staff very helpful and friendly and helpful.
29 april 2023
Antwoord van FatFace - PLYMOUTH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Quick and stress free pick up
I ordered online for collection at the store. My product arrived within the stated date and collection was quick and stress free
1 mei 2023
Antwoord van FatFace - PLYMOUTH 2
Hi Tony,
Thank you for leaving us this 5* review!
I'm glad that you had a good online shopping experience and that the collection process was easy. I hope you enjoy your new purchase.
Have a great day!
JH
Love fat face clothes
Love fat face and the Plymouth store where I shop. Staff are always friendly and helpful. Store is always tidy and looking good. Love fat face clothes as they fit well and suit my style.
18 april 2023
Antwoord van FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Items ordered arrived very quickly
Items ordered arrived very quickly. I needed to return 2 items which I did using the Plymouth store - staff were very helpful and friendly.
18 april 2023
Antwoord van FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The website was easy to navigate
The website was easy to navigate. I was kept informed about the progress of my order and the staff at the chosen store were very attentive and helpful
21 april 2023
Antwoord van FatFace - PLYMOUTH 2
So happy to hear of your easy shopping experience with us! We look forward to welcoming you back soon! - RS
Lovely friendly staff and very helpful
20 april 2023
Antwoord van FatFace - PLYMOUTH 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Plymouth store - this is great to hear. Take care, BP
Antwoord van FatFace - PLYMOUTH 2
Good afternoon, Julie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.