We visited FatFace in Drake Circus Plymouth today and received exceptional service and assistance. All staff we came into contact with were very helpful, but one member of staff,Chris, was especially... Toon meer
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Delivery very quick and efficient. Told every step of the way what is happening and when delivery will be. Precise and exact.
Bedrijf heeft geantwoord
Great service from Fat Face, arrived quickly and easy returns process at local store. Only gripe is why the stores don't stock larger mens sizes, would save having to order online and return unwanted... Toon meer
Bedrijf heeft geantwoord
I love the clothes but find sizing to be inconsistant. Some skirts are long enough, but others in same size are too short. Sleeves are often too short, seem like a Petite length. So it is hit or miss.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 102a, 150 Water street, MA 02360, Plymouth, Massachusetts, Verenigde Staten
- 508 927 4975
4,4
Uitstekend
16 reviews
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Excellent store and staff
We visited FatFace in Drake Circus Plymouth today and received exceptional service and assistance. All staff we came into contact with were very helpful, but one member of staff,Chris, was especially helpful and even though it took time to sort our issue he was happy to help.
20 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH MA
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Delivery very quick and efficient
Delivery very quick and efficient. Told every step of the way what is happening and when delivery will be. Precise and exact.
10 mei 2024
Antwoord van FatFace - PLYMOUTH MA
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Absolutely Love
Absolutely Love, fat face clothing, undergarments everything about it, but they’re very hard to get hold of for the size generally but love it
21 maart 2024
Antwoord van FatFace - PLYMOUTH MA
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Nearly always pleased with service and…
Nearly always pleased with service and goods from them.
28 november 2023
Antwoord van FatFace - PLYMOUTH MA
Hello Diane
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love the clothes but find sizing to…
I love the clothes but find sizing to be inconsistant. Some skirts are long enough, but others in same size are too short. Sleeves are often too short, seem like a Petite length. So it is hit or miss. Store close to me just closed which is a dissapointment as tyring them on is important. Very cute styles that last. The Plymouth, MA store was great. Sad to see it go.
4 juli 2023
Antwoord van FatFace - PLYMOUTH MA
Hello, thank you for taking the time to leave a positive review.
I'm really sorry to hear that you have experienced issues with our sizing. I'll be sure to pass your feedback on to the relevant departments for future consideration.
I'm pleased to hear that you have had a positive experience on one of our stores, however.
We look forward to hopefully welcoming you back to shop with us in the future. Take care - LB
The customer service in the shop is…
The customer service in the shop is great and when using the website it is easy to use and you are kept up to date with the delivery of the order
29 april 2023
Antwoord van FatFace - PLYMOUTH MA
Hi Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order placed delivery to store
Order placed delivery to store. Had notification that order was in store. Hassle free.
Thank you
24 april 2023
Antwoord van FatFace - PLYMOUTH MA
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments.
Have a great day!
Take care, SK
Great service from Fat Face
Great service from Fat Face, arrived quickly and easy returns process at local store. Only gripe is why the stores don't stock larger mens sizes, would save having to order online and return unwanted goods. However really pleased FF now doing larger sizes online.
11 maart 2023
Antwoord van FatFace - PLYMOUTH MA
Hello Simon,
Thank you for your feedback. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great in-store help and support finding…
Great in-store help and support finding an item we wanted online which we subsequently purchased
7 september 2022
Antwoord van FatFace - PLYMOUTH MA
Hi Ann, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
5 star Plymouth store and customer services I went to the Plymouth store yesterday…
I went to the Plymouth store yesterday to use an e gift card which I had been sent from Australia. At the till there was a problem with the gift card not being accepted and the instruction on screen told me to contact customer services.
The assistant, Claire, who has worked at the store for some time and has always been very helpful, immediately offered to contact customer services for me.( I am mentioning her by name as she really deserves credit.)They responded fairly quickly, Claire explained the issue and it was resolved in no time so I was able to proceed with my purchase. I was very grateful as, had I had to contact customer services myself, I am sure that I would have taken longer to go through the process as I am 73 years old and not quick with technology!
Both Fat Face customer services and Claire have earned a round of applause. It is the best customer services that I have ever dealt with and Claire is definitely a 5 star sales assistant. Nothing is ever too much trouble.
18 augustus 2022
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH MA
Good Afternoon Mrs Lamb
Thank you for your recent review.
I am so pleased to hear of your recent experience in our Welwyn Garden City store. Please be assured that this will be passed onto the crew member involved for you.
Have a lovely Afternoon.
EP
Loved the store Great help
Loved the store Great help
Staff terrific!
Ten plus stars from me.
Store in Plymouth Mass USA
12 juli 2022
Antwoord van FatFace - PLYMOUTH MA
Hi Christine, Thank you for your 5* review on the Plymouth store - this is wonderful to hear and your feedback will be passed onto the crew! LE
My new favorite store
My new favorite store! My 1st visit to a FatFace was back in the fall. I bought a beautiful mustard cardigan sweater. Love it! Most recently stopped at same store in Newport, RI and bought a 50% off small mens beautiful flannel shirt that is perfect for cool New England days or evenings. Looks great with jeans and leggings. FYI I am 140lb female and this fits me great with sleeves rolled up. It’s peach/ blue plaid. I have it on as we speak, sitting beach side with a bit of a breeze and it’s perfect. Same day, I bought my hubby one but it didn’t fit him. We went to a new local FatFace in Plymouth MA to exchange it. The ladies were so helpful. We exchanged it and he also saw a shirt he wanted but didn’t have it in his size. The ladies ordered it online for him and had it shipped to the house. So helpful! We will be shopping FatFace frequently as the styles and quality are awesome!
15 juni 2022
Antwoord van FatFace - PLYMOUTH MA
Good Morning Maryellen
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Plymouth store, please be assured that I will pass this onto the crew members involved for you.
Have a great day! EP
Quick delivery, good quality
Quick delivery, fantastic product, my grandson was very pleased with his shirt from your company, a gift from a pair of pensioners so delighted to have got it right. Quality good too 👍
3 juni 2022
Antwoord van FatFace - PLYMOUTH MA
Hi Mavis
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and that your grandson was pleased with his shirt :)
Have a lovely weekend - DW
I have shopped in this store several…
I have shopped in this store several times. The sales people are always helpful. On this occasion I had returned to purchase a gift for my grandson. Unfortunately the sweatshirt I had seen previously was not available in his size in the store. The salesperson was most helpful in ordering it online for me and having it sent to my grandson.
Kudos!!
28 april 2022
Antwoord van FatFace - PLYMOUTH MA
Hi Lynn, thank you for your 5* review on the Plymouth store - this is so wonderful to hear and your feedback will be passed on. Take care, LE
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