Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quali... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
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Lees wat reviewers zeggen
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... Toon meer
Bedrijf heeft geantwoord
It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... Toon meer
Bedrijf heeft geantwoord
I bought items for my grandson online. Arrived very quickly, excellent quality as always. Unfortunately my daughter and I had duplicated our choices so I returned two items and exchanged them at a sho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, Verenigd Koninkrijk
- 01788 576602
4,8
Uitstekend
199 reviews
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Brilliant products for the whole family
3 januari 2024
Antwoord van FatFace - RUGBY
Hello Marion
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Very friendly and knowledgeable and a…
Very friendly and knowledgeable and a treat for my dog
14 december 2023
Antwoord van FatFace - RUGBY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I used click and collect
I used click and collect, went in staff very friendly and welcoming, asked lady on shop floor where i got to pick up my otder, she went and got it and took to till for me .
7 december 2023
Antwoord van FatFace - RUGBY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Great service from Rhian at Rugby
Rhian served me this afternoon. What a nice girl, went into the stock room to search for all products in the size I was looking for as a gift and brought them to me. Of course she had great taste and I purchased a lovely present for a child. She explained the gift receipt process to me and was extremely pleasant and helpful. Got Bluelightcard discount too as NHS worker. So all great, thank you. Ros.
7 december 2023
Review zonder uitnodiging
Antwoord van FatFace - RUGBY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Online ordering simple and quick
Online ordering simple and quick. Collection easy thanks to knowledgeable and friendly staff. I think the clothes are good value.
16 november 2023
Antwoord van FatFace - RUGBY
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick and painless order and return
I ordered some clothes as a present for my husband, it came quite quick, after trying it on and choosing the right one, I brought the rest to the shop to return. It was quick and without a problem.
14 november 2023
Antwoord van FatFace - RUGBY
Good Morning Anastasia,
Thank you for taking the time to leave us a review!
I am glad to hear you had a positive experience both ordering online and returning your items instore! We hope your husband loves his new present!
Kind Regards, JW
Ordered online to store
Ordered online to store, came very quickly, pick up from store was straightforward and quick.
The jeans I ordered were of good quality and exactly what they looked like on the photos.
23 oktober 2023
Antwoord van FatFace - RUGBY
Hi Mandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Karen was excellent!!
Karen was excellent!!! very helpful and friendly, credit to the store
2 november 2023
Review zonder uitnodiging
Antwoord van FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I ordered online
I ordered online. You sent wrong size, label did not match with size of slippers. I took them into shop. Wasn't allowed to get right size. Had to return via royal mail
25 oktober 2023
Antwoord van FatFace - RUGBY
Hello Tamara,
Thank you for your feedback. I am so sorry to hear this. We will be raising this with our warehouse team to investigate. I apologise that orders placed using Klarna cannot be processed instore under any circumstances. However once this is back with our warehouse team a full refund will be processed for you. Thank you so much for your understanding. Take care - KS
Very enjoyable shopping experience in…
Very enjoyable shopping experience in fat face. I was served by a very helpful assistant called Rhian. All the staff were very welcoming and helpful in the store :)
14 oktober 2023
Review zonder uitnodiging
Antwoord van FatFace - RUGBY
Good morning,
Thank you so much for taking the time to leave your review.
I am so pleased that you had such a great experience in our Rugby store and that you found the crew to be so helpful. I will ensure that your thanks is passed on to Rhian and the rest of the crew. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Personal shopping from Karen; 5 stars!
Karen from the Rugby (Elliot’s Field store) was incredibly helpful during my shopping experience yesterday. Not only was she a friendly face to greet me and give me the space to shop, but was also pleasant to chat to. Karen went above and beyond to find a pair of the Violet Vegan Leather boots in my size within the store as well and I noted she was really knowledgeable about the current product offering. I now have some incredibly comfy jeans, perfect boots for the autumn, gold stackable necklace and been a present for my partner; all are to a high quality and standard. I’d come back for the customer service alone!
30 september 2023
Review zonder uitnodiging
Antwoord van FatFace - RUGBY
Hello Holly,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Karen the personal shopper at Rugby was…
Karen the personal shopper at Rugby was fantastic. I hate shopping and she knew what would suit me. Very pleasant experience!!
16 september 2023
Review zonder uitnodiging
Antwoord van FatFace - RUGBY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
While trying to find a longer pair of…
While trying to find a longer pair of jeans in my size I was asked by a member of staff if I needed any help. She went to check the stock room and returned with 2 options. Rhian was very polite and helpful.
18 september 2023
Review zonder uitnodiging
Antwoord van FatFace - RUGBY
Thank you for your 5* review regarding your recent visit to our Rugby store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service
Great, friendly and polite service from Karen who helped my wife to complete her choice of skirt and top.
Very comfortable armchair for me to enjoy while I was waiting!
13 september 2023
Review zonder uitnodiging
Antwoord van FatFace - RUGBY
Thank you for your 5* review regarding your recent visit to our Rugby store. It is great to read such positive comments regarding our lovely store crew, and I'll be sure to pass your comments on. Have a lovely day! LB
Great service at the till from Ella…
Great service at the till from Ella today. The Fatface jumpsuit I was wearing was complemented by Karen whilst I was browsing. Always great service from this store, all the staff are extremely friendly and helpful.
6 september 2023
Review zonder uitnodiging
Antwoord van FatFace - RUGBY
Hi Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
As always great service at the Rugby shop with helpful and friendly staff.
21 augustus 2023
Antwoord van FatFace - RUGBY
Hi Trish
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service and products
Super FatFace plenty of choice for all ages especially men’s and boys which I shop for a lot for my family. Always super helpful staff which is why I go back to this branch over and over again. I’m always spoil it for choice in the ladies department just wish some of the prices hadn’t risen so much so I could buy more!
16 augustus 2023
Antwoord van FatFace - RUGBY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Whenever I visit the Rugby store I am…
Whenever I visit the Rugby store I am always acknowledged , really lovely staff, small thing maybe but it makes a huge difference, thank you!
17 augustus 2023
Antwoord van FatFace - RUGBY
Thank you for your review. We are so happy to hear of your wonderful experiences when visiting our store. Your comments are deeply appreciated and we look forward to seeing you again soon! - RS
Karen in the Rugby store went above and…
Karen in the Rugby store went above and beyond with customer service . She was really really helpful friendly and polite . It was an extremely pleasure to be assisted by such a nice lady
16 augustus 2023
Antwoord van FatFace - RUGBY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great shopping experience!
Great clothes and accessories, high quality, nice style and fit. Pleasant shopping experience, nicely laid out shops, friendly staff and good service.
13 augustus 2023
Antwoord van FatFace - RUGBY
Hello Marie
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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