Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
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Lees wat reviewers zeggen
Absolutely amazing service from Andy, he helped me pick out a birthday present and kept in mind the sensory needs of quite a picky partner! Very friendly and very happy to help, even went out into the... Toon meer
Bedrijf heeft geantwoord
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... Toon meer
Bedrijf heeft geantwoord
Me and my friend went to the Southampton store in West Quay shopping centre today and we had the best experience. We were helped by a lovely member of staff called Ally who went above and beyond to he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, Verenigd Koninkrijk
- 02380 330868
4,7
Uitstekend
161 reviews
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Excellent service when returned to…
Excellent service when returned to store for exchange a top purchased on line, reordered and arrived at my home address 2 days later
21 maart 2022
Antwoord van FatFace - SOUTHAMPTON 3
Hi Kevin
Thank you for your positive feedback. Lovely to hear that our team in Southampton were able to resolve this for and you only had to wait 2 days for the replacement. I will pass your comments onto the them. Have a good evening, MJ
Antwoord van FatFace - SOUTHAMPTON 3
Good Morning Natasha,
Thank you for taking the time to write your review. Happy to hear this. All the best! - KC
It would be nice if employees knew the sizes better
I was very interested in a certain new top from Fat Face. I purposely went to the large Southampton store, where I figured they'd have it in stock. No, they didn't. I tried to ask about it, and wound up having to enquire of two young women busy chatting away if they worked there. Yes, indeed they did. One of them said she'd help me. It seems a shame that I had to ask first, though.
I described the shirt to her, pointing out another one in the same fabric pattern and described its differences. She didn't think they'd have it, but she offered to look it up on their computer at the till. Apparently, although we customers can't check stock availability at different stores (like you can at M&S, Next etc.), employees can.
After showing me a couple of shirts in different fabric prints, she found the right one. No, they didn't have it, and very few stores did, saying they'd probably get it in later, perhaps in a couple of weeks. She offered to order it for me. Since I wear a size 10, she recommended an M. I was surprised that she said an S was 6-8. I asked if there was an XS. No, there wasn't. So I went ahead and ordered an M.
It arrived today at home. It's way too big. And, according to the FatFace webite, it does come in XS. I will have to exchange it for an S, which is an 8-10. M is 12-14. *sigh* Will I have to have it shipped to me again to try on to check the fit and if I like the style? (It's impossible to tell with the M, which is absolutely huge.)
2 februari 2022
Antwoord van FatFace - SOUTHAMPTON 3
Hi Ellen,
Thank you for taking the time to leave your review.
I am sorry to hear of your disappointing experience in our Southampton Store - I will be sure to pass this feedback on to the relevant department.
On our website, you can find a link to create a free returns label so you can send your shirt back for a full refund. You will then be able re order the correct size and have it delivered to you.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care - LE
Antwoord van FatFace - SOUTHAMPTON 3
Good Morning Hayley,
Thank you for taking the time to leave us your review. I'm pleased to hear that you are happy with the level of service that you have received. I will of course pass on your feedback regarding the slow delivery.
I hope you have a lovely day. -CA
Very helpful andf pleasant staff.
29 januari 2022
Antwoord van FatFace - SOUTHAMPTON 3
Thank you for taking the time to leave us a lovely review we really appreciate it CP
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