Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we... Toon meer
Bedrijf heeft geantwoord
Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... Toon meer
Bedrijf heeft geantwoord
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, Verenigd Koninkrijk
- 02380 330868
4,7
Uitstekend
171 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service at the West…
Excellent customer service at the West Quay store Southampton, staff were amazing.
16 juli 2022
Review zonder uitnodiging
Antwoord van FatFace - SOUTHAMPTON 3
Good afternoon,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Southampton store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Great service
Great service. Always pleasant staff. Always make you feel like you’re a special customer. I’m always pleased to visit the store.
7 juli 2022
Antwoord van FatFace - SOUTHAMPTON 3
Hi there
Thank you for your warm comments. Wonderful to hear your store visit are a joyous occasion. Your loyalty is very much appreciated. Enjoy your weekend. MJ
Arrived quickly and well packaged.
20 april 2022
Antwoord van FatFace - SOUTHAMPTON 3
Good Afternoon Mrs Chamberlain
Thank you for your 5* review.
I am so pleased to hear that your parcel arrived with you quickly.
I hope you have a lovely weekend.
- EP
Antwoord van FatFace - SOUTHAMPTON 3
Hi Amanda,
Thank you for taking the time to leave your review. Have a great day! Many thanks-AB.
Friendly
Stores always nice and clean, helpful staff. Good selection of sizes and products available. I find prices could be a bit cheaper because I feel it is overpriced at times
10 april 2022
Antwoord van FatFace - SOUTHAMPTON 3
Good afternoon Amanda!
I am so happy to read what a positive experience you had in the Southampton store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon DW
Love Fatface good value all round
I love Fatface really good service not too expensive. I have sent couple of items back due to it being me wrong sizing but no probs and receive a refund without any problems
So overall great Fatface keep on going !
6 april 2022
Antwoord van FatFace - SOUTHAMPTON 3
Hi Chris,
Thank you for taking the time to leave your feedback and we hope you continue to enjoy shopping with us. Take care, - ES
Always great service
Always great service, clothes are good quality. Whenever I’ve had an issue (although, that has only happened twice in the decade that I have been a customer!) the customer service is second to none. Amazing!
27 maart 2022
Antwoord van FatFace - SOUTHAMPTON 3
Hi Zoe
Thank you for your warm comments and for sticking with us. We really appreciate this. We look forward to you shopping with us again. Have a good afternoon. MJ
Excellent service when returned to…
Excellent service when returned to store for exchange a top purchased on line, reordered and arrived at my home address 2 days later
21 maart 2022
Antwoord van FatFace - SOUTHAMPTON 3
Hi Kevin
Thank you for your positive feedback. Lovely to hear that our team in Southampton were able to resolve this for and you only had to wait 2 days for the replacement. I will pass your comments onto the them. Have a good evening, MJ
Antwoord van FatFace - SOUTHAMPTON 3
Good Morning Natasha,
Thank you for taking the time to write your review. Happy to hear this. All the best! - KC
It would be nice if employees knew the sizes better
I was very interested in a certain new top from Fat Face. I purposely went to the large Southampton store, where I figured they'd have it in stock. No, they didn't. I tried to ask about it, and wound up having to enquire of two young women busy chatting away if they worked there. Yes, indeed they did. One of them said she'd help me. It seems a shame that I had to ask first, though.
I described the shirt to her, pointing out another one in the same fabric pattern and described its differences. She didn't think they'd have it, but she offered to look it up on their computer at the till. Apparently, although we customers can't check stock availability at different stores (like you can at M&S, Next etc.), employees can.
After showing me a couple of shirts in different fabric prints, she found the right one. No, they didn't have it, and very few stores did, saying they'd probably get it in later, perhaps in a couple of weeks. She offered to order it for me. Since I wear a size 10, she recommended an M. I was surprised that she said an S was 6-8. I asked if there was an XS. No, there wasn't. So I went ahead and ordered an M.
It arrived today at home. It's way too big. And, according to the FatFace webite, it does come in XS. I will have to exchange it for an S, which is an 8-10. M is 12-14. *sigh* Will I have to have it shipped to me again to try on to check the fit and if I like the style? (It's impossible to tell with the M, which is absolutely huge.)
2 februari 2022
Antwoord van FatFace - SOUTHAMPTON 3
Hi Ellen,
Thank you for taking the time to leave your review.
I am sorry to hear of your disappointing experience in our Southampton Store - I will be sure to pass this feedback on to the relevant department.
On our website, you can find a link to create a free returns label so you can send your shirt back for a full refund. You will then be able re order the correct size and have it delivered to you.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care - LE
Antwoord van FatFace - SOUTHAMPTON 3
Good Morning Hayley,
Thank you for taking the time to leave us your review. I'm pleased to hear that you are happy with the level of service that you have received. I will of course pass on your feedback regarding the slow delivery.
I hope you have a lovely day. -CA
Very helpful andf pleasant staff.
29 januari 2022
Antwoord van FatFace - SOUTHAMPTON 3
Thank you for taking the time to leave us a lovely review we really appreciate it CP
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.