They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
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Lees wat reviewers zeggen
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Toon meer
Bedrijf heeft geantwoord
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Toon meer
Bedrijf heeft geantwoord
Lovely clothes, found a really nice jumpsuit ordered it in petite online which fitted beautifully
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Verenigd Koninkrijk
- 01489 557170
4,8
Uitstekend
184 reviews
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Antwoord van FatFace - WHITELEY
Hello Jane
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - WHITELEY
Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - WHITELEY
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - WHITELEY
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online click collect
Ordered online click collect. Went to store. Too big so store changed item for smaller size. Love the quality chinos.
1 juli 2024
Antwoord van FatFace - WHITELEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The delivery into store service is very…
The delivery into store service is very poor.
Ordered on line and it took 6 days to reach the store.
Admittedly some of the days were over the weekend but I believe such an iconic brand should fulfil deliveries faster
30 mei 2024
Antwoord van FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave your review.
I can confirm that we do state on our website that click and collect orders may take 5-7 days to be delivered to store and so I can confirm that this order was delivered within our specified time frame.
Take care, MM
Love buy clothes but best buy chino…
Love buy clothes but best buy chino shorts from fat face shop.. I have got 3 pairs of chino shorts and hope it will black chino one day
16 mei 2024
Antwoord van FatFace - WHITELEY
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD
Item arrived quickly.
15 mei 2024
Antwoord van FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Wren waterproof coat
I had ordered 2 sizes for the wren waterproof coat. I wasn’t sure which would be the best fit. Tried them on and picked the sized one I wanted. Staff were very helpful and refunded the other one with no problems. They were extremely friendly and helpful. Very pleased with my sale purchase.
8 mei 2024
Antwoord van FatFace - WHITELEY
Hi Karen,
Thank you for your 5* review. I am am pleased to hear that our Whitely store were able to help you and you are happy with our service. Many thanks-AB.
Good shopping experience at Whiteley
I collected an online order at your
Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton) & also bagged some great sale items. including kids clothes. I prefer to invest in quality, that look & feel good on My experience is that Fatface garments also washwell too.
6 mei 2024
Antwoord van FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your review.
We are delighted to hear you have enjoyed using our Click and Collect service, and had a great experience instore. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Goods and returns
Online purchases are ready and quibble-free.
Items are good quality and will buy in future.
Thanks
9 april 2024
Antwoord van FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Fast delivery
Fast delivery. Unfortunately I had to return one item and that was straight forward
23 april 2024
Antwoord van FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you find the orders are delivered quickly and that returns are straight forward. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fat face products are always of good…
Fat face products are always of good quality and unique from other brands.The online service is easy to use and quick to arrive.
23 april 2024
Antwoord van FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to read your positive comments regarding quality, and service!
Take care. -GM
Well made cotton twill shirt.
Well made cotton twill shirt.
Changed from M to L to enable comfortable wearing of tee shirt underneath. Shop very helpful.
24 april 2024
Antwoord van FatFace - WHITELEY
Hi Peter,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Antwoord van FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly Staff Member
Atmosphere in the shop was friendly, helpful staff and easily made shopping for an old man like me! Thank you to the helpful Jack for assisting me with trying to find the right sizes, now I know my European size!, very easy going and happy to help!
23 maart 2024
Review zonder uitnodiging
Antwoord van FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Click and collect .Order not suitable
Click and collect .Order not suitable , tried to return it to store however they couldn’t. No return label. Staff in store very unhelpful and rude
24 maart 2024
Antwoord van FatFace - WHITELEY
Good afternoon, Liz.
Thank you for taking the time to leave us your review, although I am sorry to read of your disappointment with our customer service at one of our stores.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this, therefore I have emailed you to try and help resolve this matter.
In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Lovely helpful staff
Lovely helpful staff. Aisling was very kind and helpful.
2 april 2024
Review zonder uitnodiging
Antwoord van FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Nothing went wrong
22 maart 2024
Antwoord van FatFace - WHITELEY
Hi there,
Thank you for taking the time to leave your review.
We are pleased to hear that everything went well with your order.
Take care. - GM
Fatface is a favourite of mine.I…
Fatface is a favourite of mine.I receive emails regularly with first look at sale items etc.Ordering is quick online and updates are good.Staff in Fatface shops are very friendly too.
8 februari 2024
Antwoord van FatFace - WHITELEY
Good Morning Susan,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
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