The staff are always friendly and super helpful. The manager, Celeste, really gets to know her customers, which makes the shopping experience so much more enjoyable. She knows exactly what I am looki... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
3/5 stars FatFace offers good-quality clothes and online ordering is simple with a convenient click-and-collect option. The staff at the Whitstable store are friendly and helpful, even suggesting... Toon meer
Bedrijf heeft geantwoord
Well laid out shop ; deceptively large once you enter. Pleasant atmosphere & very helpful staff. Too tempting!!
Bedrijf heeft geantwoord
Fat face clothes are good quality at very affordable prices. Size and fit are accurate therefore confident buying online the staff are very helpful and friendly nothing too much trouble.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
45 High Street, CT5 1AS, Whitstable, Kent, Verenigd Koninkrijk
- 01227 262630
4,4
Uitstekend
74 reviews
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Delivery was poor
Delivery was poor. I kept being ignored by your online contacts while chasing X2 messages, tried calling no answer, email - no details given to track parcel. I went to the shop where I asked for it to be delivered they forget to send any notification it was available. I shop alot at Fat Face but online shopping is very poor, my last order was the same.
30 oktober 2023
Antwoord van FatFace - WHITSTABLE 1
Good Afternoon,
Thank you for your feedback. I am so sorry to hear you had this experience with us. I have contacted you directly regarding your feedback. Take care - KS
Antwoord van FatFace - WHITSTABLE 1
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Antwoord van FatFace - WHITSTABLE 1
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Very happy with my purchases and the…
Very happy with my purchases and the staff were very helpful and friendly
23 augustus 2023
Antwoord van FatFace - WHITSTABLE 1
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Love the easy quirky clothes
Love the easy quirky clothes, they’re fun to wear and a good fit
7 augustus 2023
Antwoord van FatFace - WHITSTABLE 1
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Good styles of quality clothing
2 juli 2023
Antwoord van FatFace - WHITSTABLE 1
Hi Neil thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - WHITSTABLE 1
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Friendly and very helpful staff
I had bought a top online and was too small. I was visiting Whitstable. Upon entering the store I was greeted by a very friendly member of staff. Who sorted out a refund and said to try on a smaller size then ordered and had the new top sent to my address. It was a joy to shop on the high street, able to try on and visually see the clothes. Great help and lovely quality clothes.
19 juni 2023
Antwoord van FatFace - WHITSTABLE 1
Hi Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Every helpful in store! Easy to order my size online
Easy to order my size online, helpful staff in store! Had my purchases delivered to my local store, quick delivery, pleased with my purchases!
26 april 2023
Antwoord van FatFace - WHITSTABLE 1
Hi Mrs Higgins,
Thank you for leaving us this 5* review!
It's great reading such positive comments about the quality and service you received. I'm so glad that you had great experiences both online and in store, and that you are loving your new items.
I hope you have a lovely day!
All the best,
JH
The staff are always friendly and super…
The staff are always friendly and super helpful. The manager, Celeste, really gets to know her customers, which makes the shopping experience so much more enjoyable. She knows exactly what I am looking for and I always leave happy with my purchases.
Thank you :)
24 december 2022
Review zonder uitnodiging
Antwoord van FatFace - WHITSTABLE 1
Hi Natasha, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
love whitstable staff
Love whitstable fatface, helpfull, informative staff, always happy to assist and offer advice on your purchase. My Cockerpoo Cookie loves the treats they always give her, a big thank you to the fantastic team 🙌.
25 november 2022
Review zonder uitnodiging
Antwoord van FatFace - WHITSTABLE 1
Hi Judy,
Thank you for your feedback regarding your trip to the Whitstable store. It is so wonderful to read such lovely feedback and we are so pleased cookie enjoys visiting with you!
Take care - KS
Friendly staff as always
Friendly staff as always. Lots of choice and quality items. Great local shop!
3 november 2022
Antwoord van FatFace - WHITSTABLE 1
Thank you so much for this review. We really appreciate all feedback and we are pleased to hear that you have such a wonderful experience whilst shopping in our stores! Your comments will be fed back to our amazing team in store :) - RS
Always great
Always easy to shop, lovely staff, clothes are high quality and gorgeous prints. Great items in the sale this time.
25 oktober 2022
Antwoord van FatFace - WHITSTABLE 1
Thank you for your review. This feedback will be passed on to our lovely crew in store :) - RS
Wonderful Staff and Service at Whitstable Fatface
I bought a floating bloom purse on line, and my daughter purchased a matching mini crossover floating bloom bag in Whitstable FatFace for me, both in the sale. I have been in hospital and then a Care Home since 11 July 2022 and had just come home
Our family shop at FatFace primarily for clothes, gifts and accessories and mostly in the Sales.
The staff are 100% wonderful and I cannot praise them enough. Kind, friendly, caring and so very helpful, checking on stock availability and sizing, and making suggestions if necessary. Above and beyond every time. Nothing is too much trouble. We are always satisfied with our items when we leave the shop.
Thank you so much. The purse and bag are just beautiful and stylish and the colour and design very pretty. They replace both the bag/purse I was using which either had a split which spilled coins (purse) or a broken strap (bag). Thank you, cheered me up when I have been unwell. JB
3 oktober 2022
Antwoord van FatFace - WHITSTABLE 1
Good afternoon, Jane
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Whitstable store.
Take care, JB
On holiday in Whitstable
On holiday in Whitstable, Kent. Stopped at local FatFace store. Bought a hedgehog handwarmer for my daughter as it looks like a little mouse and as she has a cat I think it will make a nice toy - service good and friendly liked the clothes stocked and the friiend with me bought some smart trousers.
23 september 2022
Review zonder uitnodiging
Antwoord van FatFace - WHITSTABLE 1
Good afternoon Frances,
Thank you for your 5* review. It is great to hear such positive feedback about your recent visit to our Whitstable Store. Please be assured that this feedback will be passed on to the team.
Have a great day!
Take care, EG
Excellent patient service booking item…
Excellent patient service booking item online. Friendly. Will definitely go back to Whitstable branch.
16 augustus 2022
Review zonder uitnodiging
Antwoord van FatFace - WHITSTABLE 1
Hi John, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
The lady in my local Fat Face in Whitstable was brilliant and nothing was too much trouble! Full marks for customer service.
1 augustus 2022
Review zonder uitnodiging
Antwoord van FatFace - WHITSTABLE 1
Hi Sharon, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Whitstable store - this is great to hear. Take care, LE
Great Staff at Fatface Whitstable
Visted the Whitstable store on Saturday 23rd July - what a lovely experience. Cheerful and helpful staff who took an interest in what I wanted. No hard sell or being pushed into buying, but on hand to answer questions and assist. It was a breath of fresh air. Thank you.
26 juli 2022
Review zonder uitnodiging
Antwoord van FatFace - WHITSTABLE 1
Hi Carole, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Whitstable store
I visited the Whitstable store - The store was beautifully presented and the staff were cheerful and extremely pleasant.
All brands take note !
12 juli 2022
Review zonder uitnodiging
Antwoord van FatFace - WHITSTABLE 1
Hi Gill, thank you for your 5* review on our Whitstable store - this is really lovely to hear and your feedback will be passed on. Take care, LE
Staff in the store seen to love working…
Staff in the store seem to love working there and always attentive. love visiting the whitstable shop. Like the fatface product as i know it fits me.
15 juni 2022
Review zonder uitnodiging
Antwoord van FatFace - WHITSTABLE 1
Good Afternoon Tim
Thank you for your 5* review.
I am so pleased to hear that you received great service when visiting our store in Whitstable. Please be assured that I will pass this onto the crew members involved.
Have a great evening.
EP
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