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FaultyCar.co.uk helps UK drivers reject faulty used cars under the Consumer Rights Act 2015. Answer a few questions about the car and how you bought it, and we'll assess your case, tell you where you stand, and generate the letters to put it right — a personalised rejection letter for the dealer, plus a claim letter to your finance company if you bought on HP or PCP. The case platform then keeps everything in one place: your key legal deadlines with reminders, your evidence, and follow-up letters if the dealer stalls or refuses. We charge fixed fees rather than taking a cut — whatever you get back, you keep. And if it goes further, we'll guide you through the Financial Ombudsman, the Motor Ombudsman or small claims court.
71-75 Shelton Street, WC2H 9JQ, London,, Verenigd Koninkrijk
4,2
9 reviews
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Great advice and template to guide me writing letter.
Dealer accepted my rejection within 13 days of receiving letter and refunded purchase, taking car back.
Well worth getting advice from FaultyCar.co.uk
Really useful and reassuring. I didn't end up needing to use the full service as I got my refund from the dodgy dealer, but 100% would have continued for peace of mind and support.
Very simple platform to use and I liked the way that the data was compiled into an understandable position. Without a doubt, this helped me position my case with both the dealer and the finance company, all at a very reasonable price.
Antwoord van FaultyCar.co.uk
Thanks for taking the time to leave this, it's genuinely appreciated. Really glad the platform helped you pull everything together into a clear case - putting it to both the dealer and the finance company at the same time is exactly the right move, so it sounds like you've gone about it the right way. Good luck getting it resolved, and if anything comes up along the way you know where we are. Thanks, Rory W.
I found the response I received from Faulty Car so informative and supportive.
They outlined my position, options and next steps. I felt very reassured by their support and advice, it was so clear and precise. They provided an action plan for me to follow to resolve my issue and were more than happy to prepare initial correspondence to the garage.
Costs quoted was very reasonable for the service they were providing and well worth the money to take away the stress involved. Fortunately our garage came good and repaired my vehicle. I felt so empowered to challenge the garage based on the information I had received from Faulty Car. Thank you so much, I would have no hesitation is recommending your services.
Antwoord van FaultyCar.co.uk
This one made my morning — thank you. That's the whole idea really: once you know where you stand, the conversation with the garage changes completely. Sounds like you handled them brilliantly, and I'm chuffed the car's sorted. Thanks for taking the time to write this, it genuinely helps us. Rory W.
I am having awful issues with a rogue trader car dealer who thinks he is "above the law". This is an ongoing issue, but FaultyCar.co.uk were incredibly reassuring and helpful. I received invaluable tips and information, even before I paid for anything! I would definitely recommend this company.
Antwoord van FaultyCar.co.uk
Thank you Caroline — a review like this genuinely helps other drivers find us, so we're grateful you took the time mid-fight. Rogue traders count on people giving up; you clearly haven't, and that's half the battle. We're with you for the rest of it — good luck, and you know where we are. — Rory, Founder
thanks for your offer to help i decided not to pursue the case further And the car company got away with selling me a lemon Lost over £7000
Antwoord van FaultyCar.co.uk
Thank you for taking the time, Alex — especially generous given how it ended, and we're genuinely sorry it did. Losing that much on a car is a horrible position to be put in, and whether to keep fighting is a call only you could make. For what it's worth, consumer claims can be brought up to six years from purchase — so if circumstances ever change, the door isn't closed. Wishing you a far better run with the next car. — Rory, Founder
I have decided to take on the dealer myself and have a case going before the courts in the near future. I therefore did not require the assistance of Faulty Car Co but the advice they gave was very helpful.
Antwoord van FaultyCar.co.uk
Thank you for taking the time to write this — it's genuinely appreciated. The free assessment exists exactly so people know where they stand, whether they use our platform or run the case themselves like you are, and hearing it helped is the whole point. It sounds like you've built a strong case — best of luck before the court, and if the paperwork ever gets heavy, you know where we are. — Rory, Founder
It was relatively simple to use this site but in the end I sold the car back to MG . It was a true lemon. Don't buy MG the UK CS team don't care at all about you is my experience.
They took 7 months and 7 goes with the car at the dealers for c 4 months and it still failed again.
Antwoord van FaultyCar.co.uk
Thanks for the review, Morgan — we're grateful you took the time after everything you'd already been through. Glad the site was simple to use, and more importantly that the car was taken back in the end. Seven months and that many repair attempts is far beyond what anyone should have to put up with; you were entitled to a resolution much sooner. Wishing you a much luckier run with the next car. — Rory, Founder
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