FCP Euro Reviews 1.574

So recently I ordered a brake kit for my Mercedes. The wrong size supplied but to find out I fitted one and the caliper wouldn’t fit. Boxed it back up and sent a return and claim denied due to dirt and the retaining screw hole having a mark. No shit Sherlock when your talking an inch different sized rotor not something that stands out easily. So $868 for rotors plus another $100 to send them back and well I won’t use them again.

1. On first order wrong item sent
2. On 2nd order paid for item & 2 days later was told was out of stock
3. Paid $50 postage for the 2nd order( Brake Master Cylinder part #2214300601) .This item was only25% of the weight & size of my 1st order ( parking brake Actuator) which i paid only $30

It’s only a great company because they offer a lifetime warranty but dealing with the warranty or returning a product is a nightmare and now they won’t return my item that I returned to them a fuel pump and I’m supposed to eat the 220 something dollars because they won’t return my item back to me And everything is done on the Internet terrible customer service

Subject:

"As a returning FCP Euro customer, I'm disappointed to report a significant and consistent decline in service over the past few months. While I have appreciated the company in the past, my recent experiences with their fulfillment department have caused me to lose confidence.
I have repeatedly faced issues with:
Incorrect parts: Receiving the wrong components for my order, which has caused significant delays in my repairs.
Missing items: Orders arriving with pieces missing, indicating a lack of thoroughness in the packing process.
Shipping discrepancies: On multiple occasions, I have paid for expedited, 'next-day' shipping, only to have the order sent via a slower service like UPS Ground. I was still charged for the more expensive express shipping, which feels like false advertising and poor accountability.
These repeated errors suggest that there is a serious need for an overhaul of FCP Euro's fulfillment department. It is frustrating to invest time and money in a company that is not consistently delivering on its promises. I hope FCP Euro takes these concerns seriously and works to regain the trust of its customers."

I ordered a clutch for my BMW 340 from FCP Euro and was very disappointed with the experience. The part I received arrived with visible rust, which is unacceptable for something sold as new. On top of that, I realized it was the wrong part for my car, so I immediately started a return.

After waiting a week, I was told via email that because the part had rust on it, they would not accept the return or refund me. I had already paid $25 out of pocket for return shipping, and then I was given two options: either pay again to have the part shipped back to me, or let them dispose of it. This is a $400 clutch that is still usable even with the rust, yet instead of taking responsibility, they left me with no real solution.

When I called, customer service at first said they would “look into it,” but later came back with the same denial. Since then, I’ve tried calling multiple times, and it feels like I’m being ignored.

In the end, I paid for a rusted part I cannot use, wasted money on shipping, and now may have to pay again just to get my own $400 part back. The whole experience left me feeling like I got scammed. FCP Euro’s handling of this has been unacceptable, and I expected far better quality control and customer service from a company specializing in BMW parts. I would not recommend FCP Euro to anyone who values their time and money.

I have used this company before with no issues i could call and talk to somebody & resolve the issue right there now they have this AI answering the phone and you cannot get anything resolve . I ordered a water pump on Monday night, paying extra for quick delivery. The pump's electric connector is broken, so I tried to arrange a swap to get a new one. I sent all the pictures they requested and said they would send a replacement, and that was it. can't get thru to anybody to talk to or answer and email. A good company has gone to hell with technology in the meantime. I am losing money since I use my car for work, and it has been parked for a week now, and they don't seem to care.

Great service. My KnN air filter arrived on time and well packaged. It even had a small note from the person who packed it! Glad to support a small business!

Review of FCPEuro.com – A Cautionary Experience from an Industry Professional

As a well-established independent auto shop with a large and loyal customer base, we typically don’t leave public reviews—unless an experience is significantly disappointing. Unfortunately, our recent interactions with FCPEuro.com have compelled us to share a serious caution with other automotive professionals and enthusiasts.

FCPEuro frequently markets its parts—particularly for Mercedes-Benz vehicles—as “Genuine Mercedes-Benz Parts.” In our professional experience, this labeling is highly misleading. The parts we received were indistinguishable from aftermarket or OEM-equivalent components readily available through other distributors—often at half the price or less, despite having the exact same part numbers.

This pricing practice raises legitimate concerns about misrepresentation and markup inflation. By labeling these components as “Genuine,” FCPEuro appears to justify steep price increases on parts that are not clearly sourced through official Mercedes-Benz supply chains. For shops that rely on authenticity for restorations and high-standard maintenance, this kind of mislabeling is unacceptable.

Equally problematic is their return policy. FCPEuro does not offer complimentary return shipping—even when the return is due to a fitment issue or catalog error. Customers are expected to select and pay for their own shipping provider, insure the return package, and absorb the financial risk if the item is lost in transit. For a business operating at this scale, this approach is far from customer-friendly and creates unnecessary hassle.

To put this in perspective: we spent approximately $6,439.44 with FCPEuro on what was our first and only order. We had plans to purchase significantly more inventory, but after this experience, we’ve decided to take our business elsewhere. We have since partnered with another supplier who offers the same parts at substantially lower prices, and whose return policy includes free, hassle-free returns—something FCPEuro fails to provide.

In summary, we strongly advise both individual consumers and industry professionals to exercise caution before purchasing from FCPEuro.com. There are far more transparent, competitively priced, and customer-focused alternatives available. Based on our experience, we recommend looking elsewhere.

They offered you $close to $15 for faster delivery and yet it will not be delivered as showed after your payment and not able to get real live agents at all , they never answer !! Its just my bad luck or this super starts reviews of people saying amazing things dont add up at all !!

Products are great but just be careful with the shipping. The website talks about products being in stock and shipping the next day but I have not had that happen. The last order I placed I needed the part so I could fix my car over July 4th weekend (long weekend). I ordered on the previous Sunday and paid for the expedited shipping. The website said it would ship Monday and be to me my Wednesday. On Wednesday I received notification that it shipped. So now I am not going to have it by the weekend which is very frustrating. Customer service did refund my shipping but that is not the problem...the problem is I cannot fix my car. I like the company and have ordered multiple times but just be careful with the shipping if you need something quick.

Lifetime replacement ya ya lots of places same warranty should come with anyways. Prices are ridiculous. Overhead is causing lost business. Maybe cut back on the over paid employees and cause prices to soar way too high. They wasn’t 4500 for set of fuel injectors lol how ridiculously insane for same part with same warranty for less than half that price.

made an order tried to cancel a minute later because forgot to add part denied cancelation, bad business , order number R319234243 after all this thr item never shipped and was not notified why

Easy navigation and great customer service

Using UPS as a carrier for there packages, is enough to make a happy customer go else where for there parts. If you turn over a package to UPS, and the Customer did not receive it, doesn't mean FCP euro is in the clear. You guys should continue to care about your customers until they get the package they paid for.... and if that means you guys need to use other carriers, you should, instead of telling the customer there's nothing you guys can do. Well, there is. Get rid of UPS. Period.

The next time I need a part in a reasonable amount of time, I will have to sadly turn else where. I feel bad for the customers who pay extra for shipping and dont get there package when they paid to get it there. Quite sad.

The business fail to disclose the additional charge you will receive when purchasing over seas. FCPEuro charge you for shipping then after purchase the delivery company also charge you for shipping. Their customer service is so slow, you end up having to pay the hidden fee. Their customer service also state that the additional delivery fee is stated on their website but if you actually read their policy you cannot see this stated anywhere.

If your purchasing from FCPEuro and you are not in the US then please expect an additional cost of around £70.

Not impressed in the slightest...

Just threw away $123.00 because they wouldn't help me with a simple return. Was unable to fill out their stupid return form and no one there would fill it out for me over the phone.
I'll only buy locally from now on where I can walk in and easily return wrong parts.

Had an order placed over a week ago with no updates. I contacted customer service over the phone and they cannot refund my order because it is "in processing." Apparently, an oil change kit listed as in stock is not truly in stock and I have no updates as to when I can recieve it.
Update: after posting this, I had been contacted and they sent an expedited package to meet my deadline. The customer service supervisor, Kevin, had taken care of the issue above and beyond what was necessary to assist me. Thankfully, they made things right in the end.

First class could not help me more if they tried speedy response to enquiries
Compared to uk companies just a easy experience all round

FCP sent me the wrong part and wont negotiate a return.

I don’t know what is going on with FCP, but their deliveries are crap. They used to be fast and dependable. The last two deliveries never made it to us and we paid extra for expedited delivery. We paid extra because their delivery estimates are now longer than they have been in the past. Just go straight to your dealer(s) part department and you’ll be able to pick up the part, when you need it, and at a cheaper price.